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4 locations in Mountain View
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Reviews
10.0 Wonderful
Aug 2019
Pros:
The staff was amazing when I dropped off the vehicle rather than when I picked it up.Cons:
Be more bubbly and courteous when helping customers out the whole process of picking up for me was awkward.2.4 Poor
May 2019
Pros:
The staff was friendly, and courteous. But was extremely under staffed. The van I rented ran well For the long wait time (1 hr 15 min), and all the other foul ups, the Rep gave me a gas bonus.Cons:
I already reserved online. So confirmation with the ID and credit card should all be that is needed, but it seems useless. As I had to register as if the online process is worthless. The minivan I rented, was dirty inside, & outside. It had stain marks on the seats, and carpet. The gas was not full9.2 Wonderful
Mar 2019
Cons:
Pickup from the airport10.0 Wonderful
Apr 2018
Pros:
It has always been my experience that Enterprise offers the best "value priced" service. It has been many years since I have had a need to rent a vehicle but my car developed a mechanical issue just prior to a planned road trip. I am so glad that I went with Enterprise. The entire staff was friendly, courteous, and highly responsive. Enterprise has been and always will be my first stop for vehicle rentals.8.0 Very Good
Apr 2017
Cons:
Service was satisfactory. No problems2.0 Poor
Mar 2017
Cons:
Got to San Diego airport to get our car we pre rented. They said that the reservation was for down town. There was no easy way to get to the down town location. I only requested airport locations. You did not make that clear on the location. We had to pay $55 more than you quoted. Very Frustrated and disappointing. Not a good way to start a vacation. HowardOne location in Mountain View
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2.0 Poor
Nov 2023
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
2.0 Poor
May 2021
Pros:
Nothing, it was prepaid and they charged me extra on my card without my knowledge. I have confirmed a couple of time while returning the car and they mentioned I don't owe anything since everything is pre paid4.0 Mediocre
May 2021
Pros:
Gas in the vehicle was not the same as the amount on the receipt. Merchant said he would change up and never did. Bluetooth didn't work. USB port didn't work. Car was extremely dirty and hadn't clearly been clean in a while.Cons:
Basically everything. Way overpriced, dirty car, didn't work, not a great vehicle and gross.2.0 Poor
Jan 2023
2 locations in Mountain View
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Reviews
4.4 Mediocre
Aug 2020
Cons:
They would not except my debit card. Car was not clean. Gas tank was not full. Did not have overnight drop off10.0 Wonderful
Jan 2018
Pros:
We got a brend new Caravan for 10 days trip. Originally it was SUV for $511.00 but we had an offer to change it for a better car without any hesitation or extra pay. Exelent service. Rep by name Carlo even drove me home after I drop off the car at the office. 12 out of 10. Highly recommended.Cons:
None5.2 Fair
Apr 2017
Pros:
I like the location and access.Cons:
I didn't like the choice of cars made available. Even though I called for a 10:00 pick up, I didn't leave site until 11:00!!. The upsale was a kill joy. You wanted me to upgrade but couldn't handle regular rental. Check out was a nitemare. Salespeople late and not helpful.7.6 Good
Mar 2016
Pros:
Convenient place to pick up the car which was small in US terms but perfectly acceptable for me. Cleanliness of the car was OK and the fuel consumption was excellent. So no complaintsCons:
The pick up process is always longer and more complex than I would like - even though it was a quiet Saturday morning it still took over half an hour before I finally drove the car away. All car hire places are like this but it was better than the delays I have endured in airports.8.8 Very Good
Feb 2016
Cons:
I wish I didn't have to pay for the extra $40 to d/o my car at the other branch10.0 Wonderful
Jan 2016
Cons:
Kayak needs to update Hertz' Chula Vista addressOne location in Mountain View
One location in Mountain View
Yes. Based on our information, DOLLAR in Midtown is the cheapest car hire location in San Diego. It is located at 3355 Admiral Boland Way.
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