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2 locations in Pacific Beach
Filters
Reviews
4.0 Mediocre
Jan 2021
Pros:
Staff was friendly and as helpful as possible.Cons:
However the first place we had our rental for was a nightmare. We called the national line and they said they had our car ready, but the local place didn't have it so I had to scramble for a few hours. They told me I needed to go to a different Avis but that Avis never picked up the phone as I called for 2 hours straight. eventually I had to use a backup reservation I made for 2 days, but I only needed the car for 1 day, so I ended up paying $150 more than I needed to. One of the local staff people said that Priceline does not have accurate counts of cars that are available so my suggestion is that Avis and Priceline stop working together because it causes problems for the consumer, where they fix the issue.4.0 Mediocre
Oct 2019
Pros:
The staff was friendly and I liked the car I rented.Cons:
There was mis-communication after mis-communication...I reserved a car for noon pickup in San Diego and called to see if I could pick it up earlier, they changed my reservation over the phone to 11 am but no one else seemed to be aware of this throughout the whole process. For example, I picked up my car and they didn't tell me that picking it up earlier meant I had to return it earlier. So when I returned it, they said I was 'late' and charged me a late fee. I was not late going by my noon return time, which is what I had booked on line. I talked to the staff when I returned my car to the Orange Co airport about the fee, who said I had to talk to the people at the Avis counter in the Orange County airport, who said I had to call back to the San Diego Office where I rented the car, who said I needed to talk to the staff back at the Orange County Avis counter I just left! UGH!!!!!!! I will never rent from Avis again. It was complete confusion, or dishonesty. Neither is a good look.3.2 Poor
Apr 2019
Pros:
The price.Cons:
The location is in a bad part of town. The car was dirty and not full of gas. It was unprofessional and I would not rent there again.9.6 Wonderful
Mar 2019
Pros:
At pickup, staff was horrible. The gentleman was very slow and was texting while helping us. However, the guy who checked us out when we dropped the vehicle off was quick and much more helpful. Overall, the experience was good and the car was perfect.Cons:
The customer service at the rental store could have been better. The rest was good though.2.8 Poor
Feb 2019
Cons:
I wasn’t able to rent the car. Customer service agent was horribly rude.9.2 Wonderful
Jan 2019
Cons:
The worker at 2790 Kurtz in San Diego was very nice and friendly. :)One location in Pacific Beach
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6.0 Okay
Apr 2021
Pros:
Yes very helpfulCons:
Cleanliness of vehicle needs to include some odor removal.4.0 Mediocre
Apr 2021
Cons:
They did not provide car we requested trying to sell smaller seven seater to us.6.0 Okay
Aug 2020
Pros:
Pick up person was okCons:
The cost I got on line was $143, but when I picked up car they had a new price of over $230. After my trip I had to make several calls to get it adjusted to the price I was given when I booked.10.0 Wonderful
July 2020
Pros:
They gave us all kinds of options for cars, did things earlier than the reservation and were very nice.10.0 Wonderful
Jan 2020
Pros:
Staff friendly, quick drop off.Cons:
Didn't realize that this was not by the airport.10.0 Wonderful
Apr 2019
Pros:
The staff was amazing!Cons:
May have to wait a little bit for your car, because it is a very small facility.2 locations in Pacific Beach
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Reviews
2.0 Poor
Sept 2022
2.0 Poor
Sept 2022
4.0 Mediocre
Sept 2019
Pros:
Drop off entrance hard to find. Staff friendly.Cons:
Vehicle had not been cleaned before rental. Filthy.2.0 Poor
Dec 2016
Cons:
Never again renting from these arrogant bastards7.6 Good
Oct 2016
Pros:
Not a bad SUV, but I wanted a sedan.Cons:
The car wasn't very clean, had some wrappers in the car and only had less than a tank of gas.2.0 Poor
Sept 2022
One location in Pacific Beach
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Reviews
2.0 Poor
Apr 2021
Pros:
Not a thing. This was literally the worst car rental experience I've ever hadCons:
Here's the story - I booked ahead of time, pre paid to ensure we had a car. Decided to treat the family and surprise the kids with a convertible (they've never ridden in one, and hey why not? it's sunny southern California!). Got all confirmations aligned, had a pick up time and car agreed upon, was charged my full rate, figured I was good to go. WRONG! Because of the awful customer service from Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again... Two hours before the defined time (4pm) I get a call from the rental place. "Please call us back when you can" ... oh boy... I called was greeted by a VERY rude agent who was completely unapologetic - "we don't have a car for you." I got some lame excuse about other people not returning their cars, even though they had set up a rental with me. So, I waited while she ran through why I should care about what the company is going through. Finally had a chance to speak, "okay so where does that leave me?" - answered with the same "We don't have a car for you"... frustrating to say the least. So here I am, on vacation with my children, the excitement I wanted to see in their eyes fading. "Okay, so what other options are out there," I asked, knowing I had already paid for one of the most expensive cars they had, I figured they'd offer a discounted rate for an alternative car. Apparently htis company has never heard of customer service, instead they said the have no cars at all and offered me a cargo van...for me and my children. Not exactly a convertable...nor acceptable. In sort it ended with me not having a car, them saying that it's not their fault / problem and that I should not have booked through Kayak, because there is a technical gap that allows us to book cars that are actually not available. Because of Kayak and this absolutely Terrible company Hertz I was stranded without a car and grossly overspent on Ubers to get me around for the week. Will NEVER use either Kayak or Hertz again...10.0 Wonderful
Mar 2017
Pros:
convenience10.0 Wonderful
Jan 2017
Pros:
Great customer service. Great car. Great price.8.0 Very Good
Feb 2023
One location in Pacific Beach
One location in Pacific Beach
One location in Pacific Beach
One location in Pacific Beach
Yes. Based on our information, DOLLAR in Midtown is the cheapest car hire location in San Diego. It is located at 3355 Admiral Boland Way.
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