Terrible customer service. My last choice to fly now if there is no other options.
Waited for 1 hour on tarmac because they couldn’t locate a tow truck. Flight was fine once we eventually took off.
VietJet is a discount airline like EasyJet, Flair or Spirit. I flew 3 flights in 2 weeks and all were Airbus 321's. 2 of the flights left and arrived on time and 1 left and arrived about 45minutes late. Seat pitch in economy is 29" but exit row seats have super-generous leg room. There are no power ports or entertainment of any kind. Food is best purchased on-line before the flight but there is a limited selection available in flight - cash only. The aircraft are clean and the airline is run as well as any other airline that specializes in economy passengers.
Our flight was 3 hours delayed and the airport was hectic as our boarding pass said one gate while the digital screens said another gate. Attendants were clueless and said to watch both! Vietjwt cared more about selling their merch than even providing any water for the 2 hour flight
Paid for seats near the window but given seats right at the back, near the toilets. This location was so noisy with the blasts from the aircraft engines blowing beside. Not a nice one 😞.
I got to the airport and flight was cancelled without notice
Very bad experience and will never try their service again. Not even water serve for 8hr flight. Will have to wait for every prepurched to cimplete before can buy water.
They do not even give you water. Have to pay for that and not cheap. Staff had some friendly and some very unfriendly. Terrible experience
As usual...the airline tries to pack as many bodies as possible on the plane. Very little leg room...although the flight was so short there was no inflight food or beverage...you could hardly put the tray table down if there was food/beverage service.
This was the worst flight (domestic or international) I have taken till date. Check-in and boarding experience at the airport were fine. I understand its a budget airline, still some basic stuff was missing. It's an international flight of almost 5 hours duration however, not even water was served to the passengers. If you need water, you have to go to the Crew Station and ask them for water. I asked him to fill up my own water bottle to which he denied and instead told me that I can have 1 Cup of water. When I informed, that we are total 4 family members needing water, he asked me to bring everyone to the Crew Station. Which I really don't understand. The cabin AC was not working or the temperature was kept at such a high temperature that I (and many others) were literally sweating. When I requested the cabin crew to reduce the temperature, my request was ignored twice. Finally I again had to go the front of the aircraft and ask the crew member to set it to 23. Then it was adjusted and we felt a little better. Overall a disappointing experience. They need to improve on lot of things while still keeping the cost low.
