Long delay before boarding. By the time I was informed of the delay I was already at the gate.
Check your emails that you sent me. 9 emails were sent telling me that my flight is Delayed. Each one with a different time 7:10, 7:55, 9:31, 9:09, 9:29, 9:44, 10:00, 9:49, and 10:10. That was how my experience went.
Personal demeanor not good on flight returning to LAX..Great and superb on the way to Portland
I paid an extra $100 for a seat upgrade including complimentary drinks, no drinks were served due to a few minutes of minor turbulence. They said they would return, they didn’t’. Sad…
It was very frustrating that the people that got in th plane before I did had all taken the storage area above my seat so I had to go all the way town to store my luggage. My seat was 7c and I had to go all the way to 16 to find a place for my carry on. How is that even allowed! The worst part was trying to get my luggage when we landed.. such a headache and so unnecessary. If I’m in row 7c I should be able to store my carry on above where I’m sitting. It’s ridiculous that o need to go all the way down and struggle at the end of the flight to get my carry on.
I would like you let you know that my booking never confirmed, yet I was charged for the insurance fee and cannot get it back even though I have an email stating g that the booking didn’t confirm. I have been getting the run around.
Even though we checked in, checked bags, and went through security, I was told at the gate that I hadn’t checked in. I was pulled aside and had to verify my identity yet again. Otherwise, the flight was fine.
Everyone was very friendly. And helpful. I loved flying to la and back. Great flight
Quick boarding, efficient and pleasant crew. Wish they worked the mic better in the terminal to be understood more clearly.
The groups call was not clear or loud enough so a bit of confusion there. The plan sat on the axis way for over 35 minutes ( no fault of the pilot or the crew) but nevertheless a bit tiring. The crew were friendly and greeted us with smiles. Thank you for all that you do and put up with.