Daily cleaning, installation of cabin HEPA filters on flights from Melbourne to Sicily
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Scores according to KAYAK customer reviews
Cons: "everything sucked time bery bad servive starfed on flight nonacolok was sergvedngypu ilt was really disappoinyling includigbymkthrvlounhr aothee airlione"
Pros: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Cons: "Change the variety of the food same as other airlines do"
Cons: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"
Cons: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Pros: "Crew was nice, seats were comfortable"
Cons: "I enjoyed the flight"
Pros: "Staff is the best, very accommodating."
Cons: "It was an old plane so not much comfort in business class"
Cons: "A very good entertainment and comfortable space between the seat"
Pros: "The food, the amenities, the entertainment."
Cons: "Boarding took too long, a little disorganized I’d say."
Pros: "Loved the entertainment options!"
Cons: "The crew seemed to be pretty busy"
Pros: "Food and crew amazing..I guess Turkish airline going to be best"
Pros: "All around quality Airline..."
Cons: "Redundant security checks, even at the gate area!"
Pros: "Efficient cabin crew"
Cons: "Waiting to board 20 minutes after sign flashed “boarding”"
Cons: "Seating too tight/ crew staff members at Istanbul airport"
Pros: "Food good, good service"
Cons: "Change of flight at lstanbol.no help to carry hand bags especially for seniors."
Pros: "I,d all the service and the food the drink"
Cons: "The crews are very helpfull an Cain yes I will recommend Turkish airline thank you to make my trip so placent"
Pros: "Unfortunately I was extremely not happy with the flight I had a layover for about 11 hours and every time I spoke with a representative they didn't have any new information"
Cons: "The customer service experience along with the unorganized procedure for a delayed flight."
Pros: "Best Movies and easy to go everywhere. Food voucher was available in case you have flight later than 6 hours."
Pros: "Great service and food"
Cons: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Pros: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Cons: "Explanation was the minimum expected and absolutely required"
Pros: "The food"
Cons: "Was late"
Pros: "crew, food, entertainment was great. Seats were terrible"
Cons: "We were in business. Food and service quality has gone downhill since last year. Cabin temperature is very warm. Staffs are not friendly. They spent a lot of time chatting in the galley talking and eating off food serving trays. Yikes!"
Cons: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Cons: "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
Pros: "The seats reclined very far and were super comfortable! I never sleep on planes and I slept the whole 13 hour flight. The staff was so friendly and made sure you were as comfortable as could be. The food was delicious and they give you a menu so that you can make a selection."
Cons: "One of my meals they ran out of the pasta so I had to eat rice meal instead. Nothing too crazy but I was a little disappointed."
Pros: "The bag with the slippers toothbrush etc"
Cons: "The food"
Pros: "Fly in from New York"
Cons: "Connecting to the next flight. Is very poor. They need to improve more on the tune difference"
Pros: "LOVED the attention that was given to passengers that wanted/needed rest."
Cons: "Looked into purchasing 1st class because flight was 10hrs & it was insanely expensive. The poor peoples cusions need some up dating, they are uncomfortable & worn."
Cons: "It was an hour late arriving!"
Pros: "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
Cons: "No device charger USB slots (charge phone/iPad/computer"
Pros: "From the minute we boarded the plane, we were given refreshments and tasty food in the business class. When it was time to sleep the flight attendants made our beds for us! It was heaven! We will use this airline again!"
Cons: "If you were to become hungry in between the meals they serve, you need to go to the chef's station to pick/ask what snacks you would like. As a first timer we stumbled upon that. One of our seats didn't work but was able to scoot over as it wasn't full."
Pros: "The flight and crew is always great"
Cons: "Food and not a great movie selection"
Pros: "food was good."
Cons: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."
Pros: "Cleanliness, wonderful crew,"
Cons: "The TV on my seat was not working"
Cons: "Terrible connections. Long delays. Truly awful"
Cons: "Flight was delayed by 4.5 hours. We got a few drinks and snacks while waiting. No real information was provided and the flight was delayed by one hour at a time. Kids were tired and hungry. Crew did not help. After a few hours we got some blankets. We had to sleep on the airport's floor. We had to buy food. We did not know what will happen with our connection flights that most of the passengers missed because of the delay. This was a nightmare!"
Pros: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
Cons: "Announce too early boarding time, 50 minutes late for boarding."
Cons: "Wasn't able to go due to the coup and I haven't heard back from anyone and have not received a reimbursement. And when I call it takes more than 30 minutes to reach an actual person."
Pros: "The crew was very polite and professional"
Cons: "Food wasn't very good and it took them to long to take back the dirty plates."
Pros: "Crew was nice and friendly."
Cons: "Food was not very good."
Pros: "Good experience overall"
Cons: "Slow ticketing process and not so friendly staff."
Pros: "Loved the leg room and movie/live TV selection"
Pros: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Cons: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Pros: "Good food, comfortable seat."
Cons: "Our bag arrived without the walking poles attached to it. So far (more than a week after the flight) we haven't heard from Turkish Airlines anything about our complaint regarding this loss of baggage."
Pros: "Turkish airline excellent"
Pros: "There was a full meal served. Free blockbuster movie."
Pros: "food is always great, even if my flight is two hours or less. seats are comfortable and I enjoy the leg space."
Pros: "Nice crew, friendly. Plenty room on flight as it not booked full. Flight left on time"
Pros: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Cons: "Delay for both leg trip."
Pros: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Pros: "The bus was one of the most comfortable international flights I have ever been on."
Cons: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Pros: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Cons: "More leg room!"
Pros: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Pros: "Captain explained situation in person"
Cons: "Plane was 90 minutes. Airport was overcrowded and dirty. Issues were due to airport and air traffic control"
Pros: "The punctuality, customer services and refreshments served were all great."
Pros: "short flight"
Cons: "not much room and no entertainment"
Pros: "Upgraded to business class."
Cons: "Flight delayed."
Cons: "Getting through security in Munich was a nightmare and I almost didn't make this flight. Luckily i had a friend that asked them to hold the plane but there seemed to be no communication that people from other flights were delayed getting to the gate. Very frustrating."
Pros: "Space between the sits and movies"
Cons: "Food was not good and service even worse"
Pros: "The seats were appropriately spaced for leg room. The food was simple yet palatable"
Pros: "The crew was very friendly."
Cons: "1. There was no beverage service before the meal - that's new to me (travelled 4x around the globe, mostly with LH 2. It took 3 people to open the meal seal with the plastic knife ... 3. You need a written contact with your neighbor about the foot placement - space is so narrow, you need to take turns if you would like to come off the plane without back injuries 4. New custom: serve coffee AFTER breakfast 5. Nobody walked around with water or juice between the meals - you had to wake your neighbor since climbing over someone is no longer possible [either] 6. If you have 2 beverages on your tray and your neighbor needs to get out, you need a third person to assist (impossible to get out of your seat with 2 beverages in your hands (we tried it!) - just too narrow (even for a European Teenager) 7. It was not clearly visible who boards where. An Economy couple standing patiently in line at the Wong boarding line was sent back to the end of the long economy line - although NOBODY was in the business line"
Cons: "Flight was 2 hours late in departing from Frankfurt."
Pros: "Nothing. It was ok at best which is fine on a good day."
Cons: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."
Pros: "Friendly crew and great food. Didn't have to wait long to be boarded."
Pros: "Fast boarding."
Cons: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Cons: "Boarding was a mess. Waiting for long time in a crowded bus to NORAD the plane then rushing out of the bus to Nita the plane with no lines and having to wait for the crowds outside the lane in a freezing temperature. Furthermore, there was no entertainment on the plane and the food was horrible. Add to this the very cramped seat space and no carry ons in the plane (unless you speak German)"
Cons: "Food on flight Detroit - Frankfurt was terrible."
Pros: "Everything was perfect ... pilots are so good and professional..!!)"
Pros: "Exellent and smooth flight, thank you."
Pros: "Great price, great airlines, easy flight....I few LAX to Geneva."
Pros: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Cons: "The seat-back screens were very annoying and not very responsive."
Cons: "It was good"
Pros: "Every things was perfect Thanks alot for the stuff who served during the flight they were very kind and helpful , this is the first time that I enjoyed the time being in this flight Thank you again"
Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."
Cons: "They misplaced my oversized luggage even after I paid the overpriced $100 fee (87 euro cash only) for a 2nd checked bag. It was not defined by weight or size, but a straight fee of $100 for any kind of extra bag"
Pros: "The crew were amazing!"
Cons: "I had to pay extra for "out of sequence" booking as I wasn't able to catch the flight out of Manchester to Athens. so i booked a different flight the next day to a different airline. Lufthansa canceled my booking as I didn't take my outbound flight, when they found the booking, they asked me to pay extra. Such a waste of money! Although, the crew on the plane were really good!"
Pros: "On time. Friendly helpful crew. Comfortable seats. Free wine with meals."
Pros: "The food, drink, and entertainment selection was great. There were tons of movies to watch and keep me entertained."
Cons: "Once I got in I was given a middle seat, which I would not have chosen had I been able to check in prior for this flight. After this we were given great service until half way through the flight when I was becoming quite thirsty and kept trying to signal the flight attendant based on my help button, but no one came, so I had to stop a flight attendant that was passing so I could ask for some water to drink. Overall, the flight was OK, even though I felt a little crammed in my seat and the need to fish for a flight attendant just to get water was a hassle."
Pros: "Clean plane tho old 747. Great crew."
Cons: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Pros: "The friendly crew were good."
Cons: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Pros: "Entertainment system helped time pass on 10 hour flight."
Cons: "Again, boarding was late."
Pros: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Pros: "The food was good, and crew came around several times to offer drinks."
Pros: "same as above"
Cons: "same as above And landing was extremely hard.!"
Pros: "The crew was very good."
Pros: "Twenty minutes early on arrival"
Cons: "Not necessarily a problem for others but very back of plane left no room to recline."
Pros: "Wine was nice. Great selection of movies. The crew were extremely helpful."
Cons: "Food was a bit bland. And there was no salt or pepper to be found."
Cons: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."
Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."
Pros: "Cheese sandwiches were good."
Cons: "Long delay of the flight due to weather conditions."
Pros: "Everything was great. No problems."
Airlines flying from Melbourne to Sicily have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Melbourne to Sicily
Masks required on board, masks provided on flights from Melbourne to Sicily
Social distancing seating
Middle seats unavailable to book on flights from Melbourne to Sicily
Testing for antibodies, testing for symptoms for flights from Melbourne to Sicily
Waiving of change fees. Search flexible flights from Melbourne to Sicily