Gate and boarding processes were handled smoothly and efficiently. Both (connecting) flights departed and arrived on time. The cabin crew seemed anxious and a bit stressed/rushed. Food service was OK, but the hot food dishes were poor quality.
Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.
Thai Royal First is very good. Easy check in , Private room in the first class lounge and escort from ticketing to the plane. Once on board crew was very polite, food was outstanding, and the ride was smooth as silk. Restrooms were especially clean. Great Experience
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
I give EVA 5 stars in every category. I enjoy this airline and it's great team of employees. I always highly recommend EVA to friends and family and everyone.
The transfer from Domestic and International was a bit confusing but I am easily confused. I did not eat any food, but the food on the other leg was decent. It was nice they turned the lights off on the night flight. The plane was in good shape, but was a little cramped in economy and I am small. They gave me a customs form to fill out and nobody looked at it as I went through customs. Not a bad flight.
My case was missing a wheel on arrival Heathrow and the staff were unhelpful when i tried to get some compensation stating it was not sufficient damage, i only wish that they at some point have to deal with the same situation it put me in, maybe they would change their attitude but overall it was a good flight
The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!
It was great. Left the gate left and my television didn’t work but it was great otherwise.
I am always amazed with the great service they offer on their regional and international flights
To be prepared for being treated with disrespect by the ground crew.
Worst experience with boarding once we left the wheel chair even traveling business we had to wait with all the crowd for the bus to take us to the plane then climb the stairs with our bags When you pay extra for comfort and convenience and you don’t get any is disappointing
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
Very bad overall. The comfort level was undeniably uncomfortable. The in-flight entertainment was no good because my screen froze and “wasn’t able to reset”. The staff were rude and non-helpful. Instead of offering me an upgrade for all inconveniences for the ticket, and seat I paid extra for, I was offered a downgraded seat all the way at the back of the aircraft. The flight was delayed for so long, making the experience at the layover airport that much more unpleasant.
My checked bag did not get loaded on the aircraft in Istanbul. Other than that, the flight was smooth, on time and the crew was friendly, efficient, and professional.
It was good. Turkish Airlines is one of the best airlines companies. I like a lot to travel with them
As far as I remember I've selected and payed 65$ for a seat on the aisle. The seat selection got lost and the location was bad.
