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Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up

It was ok. Not the experience I expected from Turkish airlines

The entertainment center of my seat wasn’t working. I asked the crew many times to restart it and they that will be done by the next crew that take control of the flight in São Paulo. Bad attitude during the whole flight

The crew were very hospitable and pleasant. The food was pretty good. Unfortunately, there was a flight delay of more than 2 hours. We're not sure why but it appeared to be outside the control of Turkish Airlines.

With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.

This is really the rating of two flights. JFK to IST then IST to NQZ. New York to Istanbul was good. Good crew and all positives. The flight to Astana was so bad that brought it all down. Crew was nonexistent above the minimum, seats were cramped, and it was hot on the plane. Turkish Airlines seems to be slipping down to US based carriers level.

The business class seats are designed for someone taller than I am, so my feet were dangling (the footrest was just a smidge too low). Which caused problems with my sciatic nerve and made for a long uncomfortable flight.

No customer service. Non educated staff members with no will to support or service the passenger.

My wife and 7 months old baby had a terrible experience traveling, we paid extra for bassinet they didn’t provided.she missed her flight due to late landing of the flight, they were unsupportive to my family due to that my wife and kid suffered a lot.

Very punctual, the onboard staff was friendly and correct, the flight was fortunately very calm, the toilets were clean, in short, an excellent experience Thanks