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Efficient boarding. Gate 31 almost at the end of airport. We will use trolley next time. The very long walk was uncomfortable Staff friendly Meal just OK, but service by staff pretty good. Their "Business Class" is glorified coach. Aircraft is excellent. We enjoyed the flight

We were worried as to weight allowance even though we were flying business. We got in just under 30kg . Similarly, we had difficulty getting carry on to 7 kg. Seats are OK but still difficult to sleep, even in business. No other alternative direct to Melbourne from Honolulu,.

Nothing

Seats are crumpy every small item must be paid separately, crew is clueless, If I can avoid it I will never fly Jetstar again

nice plane

The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane.

Exit row seats made for a much more comfortable flight. Did not pay for food or entertainment. Everything else went very well.

Nothing

Good seats great staff

Paying for movies not impressed

Good seat, very pleasant crew.

No entertainment so can't score that. Basic snacks

I LOVED my flight to LA PERFECT The flight from LA to Auckland was not as good, seating fine, LOVED THE CHECK IN LOVED THE PHONE SERVICE when i called to increase my weight of luggage...

I could not hear the entertainment because engine too loud I did not experience this on my flight to LA , I found the crew were not as pleasant as the crew to LA, could be that they were tired, if i had to rate NZ Airline from my trip to LA.... I would be shouting my pleasrure and did while in LA coming back truly was a different experience however going was so good... I will gladly fly again

The entire experience is well thought out

They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day

The flight is not too busy

I have to checked my all suitcase out and re-check in again even thought I am transfer. This is horrible!! Nobody informed me, I have to go back to customs and get my suitcase.

Comfortable seats and wide array of movies plus free WiFi. Very good service as well.

Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate.

When I went to check in they disnt even want to help and were very rude

Absolutely loved everything, staff were great and the 777 business seat was one of the best iver ever had bar none. Entertsinment selection was awesome..better than delta!

Amenties kit was below par

Crew seemed nice, helpful

It's a budget flight so can't expect much, yet the aircraft was small very cold and not comfortable for such long-over-ocean-international flight.

Crew seemed nice, helpful.

It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight

Planes are newer and clean. Seats are okay. The IFE system is great!

The food is below standard. For a globally resurgent airline, CZ should focus on serving international cuisines for the global population it is now serving.

The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed.

The boarding was on time. The crews were great. Food were good.

I reserved for a window seat but I still end up in the aisle.

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Flight crew is great

Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service.

staffs were nice and smiling. plenty of snacks for everyone to eat like larabar, lays chips,coke and pepsi, etc

nil

Plenty of leg room in economy. Crew were pleasant.

The food was disgusting. The plane was really cold, 2 blankets & I was still freezing.

Flight attendants made the trip very nice.

A little more legroom on a long international flight would be helpful.

The Economy X seats and legroom were very good. Staff were also very good

I did not like their entertainment package i.e. movie selection and particularly the TV shows. The ABC NEWS was a joke.

Personal tvs on each seat.

My extendable handle was broken during the flight/luggage handling and my side handles on my luggage were also ripped off. This made it impossible for me to go from Point A to Point B with no way of moving my suitcase.

Roomy seats, modern entertainment tech although movie choices limited

Honestly the weight limits for carryon is extraordinarily stressful and they Charge for then checking it if even 1 kg over! Would not fly again with them for this reason. Qantas has the customer first philosophy in motion! By the time you pay luggage fees, seat & meal fees, overweight carryon luggage fees, Qantas a better deal a less hassle.

nice plane

The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane.

Nothing

Seats are crumpy every small item must be paid separately, crew is clueless, If I can avoid it I will never fly Jetstar again

Everything

I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

No problems for the price

Ok no problems for the price

The flights got delayed. One of the flights got delayed without a notice in advance.

fast flight

Wi-fi sucks

Free movies available in-flight

temperature during flight. Freezing then hot, freezing then hot and never a comfortable temp. Food was terrible. Entrees were flavorless and smelled terrible. Time they served food made no sense at all either. Within the hour of getting on the plane, they served a meal which made no sense because most folks ate before getting on the plane. Stewardesses were not friendly (only 1 made me feel valued and welcomed)

Crew was very kind

Delta delayed us SEVEN times and I type this as we are rounding our 30th minute waiting to get off the plane at Logan.

Not much food offered on a long flight.

Great food selection for vegans and vegetarians Friendly crew

Subpar leg room even for economy

Roomy seats, modern entertainment tech although movie choices limited

Honestly the weight limits for carryon is extraordinarily stressful and they Charge for then checking it if even 1 kg over! Would not fly again with them for this reason. Qantas has the customer first philosophy in motion! By the time you pay luggage fees, seat & meal fees, overweight carryon luggage fees, Qantas a better deal a less hassle.

I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all.

Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline.

The 787 Dreamliner was comfortable and the window tinting technology is super cool.

The bag fee is expensive. You have to pay for everything. Any type of food or drink. You even have to pay for the entertainment. It’s a budget airline. You get what you pay for.

The 787 Dreamliner was comfortable and the window tinting technology is super cool.

The bag fee is expensive. You have to pay for everything. Any type of food or drink. You even have to pay for the entertainment. It’s a budget airline. You get what you pay for.

Exit row seats made for a much more comfortable flight. Did not pay for food or entertainment. Everything else went very well.

Nothing

Jetstar offers cheap flights and if you check in early enough, you can often get your preferred seat. Great option for small people (height wise!) who want to travel light.

There’s always a risk involved when booking with jetstar. I’ve gotten lucky so far with no cancellations and some very kind flight attendants, but you really never know. There is no standard of service. You need to know that EVERYTHING costs extra so traveling light is of the utmost importance.

Roomy seats, modern entertainment tech although movie choices limited

Honestly the weight limits for carryon is extraordinarily stressful and they Charge for then checking it if even 1 kg over! Would not fly again with them for this reason. Qantas has the customer first philosophy in motion! By the time you pay luggage fees, seat & meal fees, overweight carryon luggage fees, Qantas a better deal a less hassle.

nice plane

The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane.

Exit row seats made for a much more comfortable flight. Did not pay for food or entertainment. Everything else went very well.

Nothing

Efficient boarding. Gate 31 almost at the end of airport. We will use trolley next time. The very long walk was uncomfortable Staff friendly Meal just OK, but service by staff pretty good. Their "Business Class" is glorified coach. Aircraft is excellent. We enjoyed the flight

We were worried as to weight allowance even though we were flying business. We got in just under 30kg . Similarly, we had difficulty getting carry on to 7 kg. Seats are OK but still difficult to sleep, even in business. No other alternative direct to Melbourne from Honolulu,.

The 787 Dreamliner was comfortable and the window tinting technology is super cool.

The bag fee is expensive. You have to pay for everything. Any type of food or drink. You even have to pay for the entertainment. It’s a budget airline. You get what you pay for.

Please read notes above -

i was a little disappointed in seating .... felt like a Sardine ... unlike my flight from Brisbane to Auckland on my way to LA... which surprised me,

The entire experience is well thought out

New united planes are great

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

Very comfortable seat in the exit row and entertainment to choose from offered a wide variety of current and older movies, I was very impressed and will for sure book through China Eastern for my next flight to Hong Kong next month

Breakfast was a bit bland but nothing bad

They canceled my flight without an email confirmation. I went to the airport to find out it was canceled then to get an email now asking how my flight was when I couldn’t go. It was a pan just to even call about getting seats prior to and they had a hard time finding my itinerary. They even took 210 for th cancelation. Had to book with another airline for following day

Inattentive service which is typical of Chinese airlines. Food mediocre for business class, Korean Air much better. Flight was safe and in time, bed was narrow but comfortable for a slim person.

The boarding was on time. The crews were great. Food were good.

I reserved for a window seat but I still end up in the aisle.

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

Excellent seat comfort & entertainment options. Food was average.

No vegetarian meal options

Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??

The view

Poor food and no choice, only given tofu noodles! The general appearance of the plane was dated and worn, needs a refit. It felt more like a cheap budget airline not ‘the spirit of australia’ as branded. The touch screen was so bad that you forced the persons head in front to move when you pressed the screen.

canin pressure and comfort level was excellent

screens from other seats are bright

The plane required the note book to view current movie but the note book has to have the app installed before take off. It was not properly draw my attention in advance via e-mail or text messages. For such a long flight, Qantas should have a better plane to server this route. Totally disappointed.

Seat comfort amenities crew

No vegan meal options

Poor costumer service

I miss the fly from New York to China and after I was not aloud to you my ticket what was round trip to go back to New York and I was not given back even 1$ back fro that ticket

Nothing much better but just slightly better than the long haul flight

Had to take a shuttle to the plane from the gate and walk up the stairs in the rain

at least they gave us a voucher for a free dinner at the cafeteria in Macau

The seats are very small and the food was horrible. The flight attendants were rude, they actually rolled their eyes on you when you asked for water

Through the course of the kayak purchase process, there was never the option to pay for checked bags. With Jetstar, this means paying double later. Better to book through Jetstar direct once you have the flight details.

Personal tvs on each seat.

My extendable handle was broken during the flight/luggage handling and my side handles on my luggage were also ripped off. This made it impossible for me to go from Point A to Point B with no way of moving my suitcase.

nice plane

The pilot was an idiot and did not inform the airport of our arrival. We had to sit on the tarmac for 30 minutes in 35 degree heat waiting to get off the plane.

I honestly can't think of a single thing I liked about this flight, but if pressed, perhaps I enjoyed the staff in Honolulu during check in. The rest was horrible. Hated it all.

Absolutely horrible. This airline is truly the Greyhound of the sky. There was an absurd amount of families on this flight with really young screaming, ill-behaved children and their indifferent parents. The flight attendants were equally indifferent and unhelpful. You get absolutely nothing for free - everything cost - food, blankets, pillows, etc. on this 10 hour flight. AND when water was requested, it was a small, mouthwash size cup with a note, that "we charge for water." $4. Wow. Probably one of the worst experiences in the air ever. I won't be back. The price was stellar, but after paying for seats, luggage and enduring the people on the flight, I'd prefer to pay more and get A LOT MORE from an airline like Virgin Australia. If you're cutting corners and trying to save money, save yourself and your sanity and spend a little more on quality airline.