10.0
Pros:I rented a VW Jetta and the car was in perfect conditions and sanitized for the Covid 19.Cons:I don´t appreciate being pushed for insurance. When booking in Kayak, every time I would like information about insurance options. I don´t like going to the car rental counter and having to argue under pressure with the rental company representative.Reviewed 19 Nov 2020
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2.0
Cons:When I got there they tried to rip me with the cost for insurance. I walked out and did not rent the car. It was the worst car rental experience I have ever had in 31 years renting a car in Cancun.Reviewed 18 Dec 2019
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2.0
Pros:The car itself was fine.Cons:Totally ripped me off. The Kayak shown price was $21 for the weekend, INCLUDING taxes. That’s why I chose this reservation—even though it was a dinky little car, that was a fantastic sale price. When I arrived, there was mandatory insurance, a different rate, new taxes, and mandatory prepaid tank of gas, all resulting in a price of $175 for the weekend—almost 9 times more than I had planned to pay. By the time I was there it was too late to change to another company... no need to spend more hours of an already short weekend getaway shopping for rental cars. But this was totally deceptive and I’m very unhappy. Kayak should not be listing Alamo’s deceptive prices in the future.Reviewed 17 Dec 2019
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2.0
Pros:NothingCons:Had the car available, I went to alamo and they told me is no more cars for my reservation, I had to spend tons more money to get a rent car the same day. Bad serviceReviewed 23 Nov 2019
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2.0
Pros:NothingCons:Their CUSTOMER service is horrific. Showed up to get my car on time & there were no cars! Just left myself & my kids standing there no assistance no sorry nothing! HorribleReviewed 11 Nov 2019
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2.0
Cons:They didn’t have any car for me. Can you imagine!!! A rental car agency that ran out of cars by 10am in the morning.Reviewed 11 Nov 2019
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10.0
Pros:Friendly staff!Cons:Nothing! Everything is great!Reviewed 28 Oct 2019
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2.0
Cons:We arrived and they did not have the car availableReviewed 22 Oct 2019
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4.8
Pros:The car was the exact size we neededCons:Price. I booked the car rental and price including taxes and fees were 126 dlls. Over there I had to pay 420 dlls and this had extra fees and taxes which made no sense for me I’m pretty frustrated and furious to have to pay more than double of what I was toldReviewed 19 Sept 2019
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3.6
Pros:Drop off was easy.Cons:There needs to be transparency with the booking. Or better information on what to expect upon arrival. Found out later on line that the “3rd party liability “ Is coverage that cost a minimum of $25 US dollars. Information about that should be on the site.Reviewed 19 Aug 2019
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6.4
Pros:I liked being able to shop prior to my arrivalCons:Lots could have been better. First, you will have to negotiate your insurance rate and airport fees for a negotiated total fee. We paid about $21 a day for the full package for a mid sized Nissan (four doors, good size trunk). The car was delivered to us empty. Tire noise really bad. Hard tiresReviewed 16 Aug 2019
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2.0
Cons:When we arrived we were told they did not have a vehicle for us and had to procure a car from another “partner” (National) which was much more expensive than the price quoted. Classic bait and switch. The rental with National went fine. Don’t believe the $1-2/day prices listed here.Reviewed 13 Aug 2019
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