Book Dollar car rentals at Cancún Airport

Cancún, Mexico - Cancun
27 Oct — 3 Nov
Cancún, Mexico - Cancun
Wed 27/10
Noon
Wed 3/11
Noon
Driver's age:

Pros

"The was fine."(in 3466 reviews)
"The ran fine"(in 3460 reviews)
""Courteous service, cleanr.""(in 3520 reviews)

Cons

"By far worst rental experience."(in 2978 reviews)
"I never got a ."(in 2963 reviews)
" from dollar again."(in 256 reviews)

Reviews

Overall rating4.9 OkayBased on 50 reviews
Cleanliness
6.1
Comfort
5.2
Overall
4.6
Pick-up/Drop-off
4.7
Value for money
4.4

Recent reviews

Traveller rating
3
10
7
16
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Find reviews that mention:
3.6
Very disappointing! Be prepared for surprise. AndPros:The car was OK and Clean, and they had a lot of cars available.Cons:Be prepared to be surprised with hidden fees. I was in line for 1.5 hours, I had 2 sets of rentals 2 different days. And believe me, I saw about 20 customers, you wouldn't see a single customer that was happy, some walked out cursing, some like me were disappointed but didn't find any other option. So many hidden fee,s but main thing was mandatory insurance (apparently US liability is not covered there and you have to get it, which is about 36 USD per day after taxes). In my first case I ended up paying 40 USD instead of promised 5 USD, and in 2nd case 1300 USD instead of the promised 740 USD. I hear this is every car rental in Cancun. So I don't want to bash Dollar with this; but my main problem was they didn't even care. The worst customer service. They declined connecting you to a manager or customer service. Very unfriendly and not cooperative at all. A very sad, angry environment with all upset customers. Don't be surprised if you prepaid some insurance, they still push a lot of other insurance that you should get. I didn't try this, but I think you better be off getting an Uber and get into the city and deal with a most friendly rental. Still possibly same price (because again the claim is this is law) but at least you pay less fees and deal with nicer people.Reviewed 31 Dec. 2016
review fromkayak
7.6
Watch the outrageous feesPros:I reserved a standard car for a week in Cancun for $10. I knew there would be extras. Thankfully I confirmed with my CC company that they cover CDW. Dollar charges $59/day for it!!! The mandatory liability insurance was $29/day so the rental was $250 total for the week which is reasonable so I'm not arguing. However it would be a lot better if these companies posted the mandatory rates on their sites so we can be informed and compare. Overall the Dollar people were pretty nice. Car was a VW Vento which was fine for the 3 of us. Small by US standards but a good ride and great stereo.Reviewed 2 Jan. 2017
review fromkayak
7.2
The HustlePros:It was nice car it was comfortable.Cons:The price at first was ridiculously cheap online like $5.00 for 5 days, when we got there at the rental the price skyrocketed like $70.00 a day they informed us we should get insurance because the car might be stolen or if it was scratched by someone. With much negotiating we got the car reduced to a somewhat reasonable price of $39 a day. Then when you think you are getting your car you get someone who tries to convince you to go to a timeshare to get your car paid in full. It was stressful but we had a nice trip and the car worked out to be a good car. We didn't do the timeshare from past experience so it cost us near $300 which is a fair deal.Reviewed 9 Mar. 2017
review fromkayak
2.0
Terrible!Pros:The car workedCons:1. Arrived airport at our scehuled time. Waiting 90 minutes for the shuttle. Called local office several times, no answer, had local Mexicans call for me on their phone as well in case I was mis dialing . No answer. Finally paid driver of a different car rental company to drop us off at Dollar. It was only a few blocks. Office was open, no explaination for not answering phone. 2. We were only customers, 4-5 employees on site and it took 45 minutes to get car. 3. They pressured us, successfully, the pay unnecessary insurance fees which over twice the cost of the rental Awful experienceReviewed 20 Nov. 2016
review fromkayak
4.0
Poor Car maintinance / Insurance gouging with a smPros:Paid money. Got car. People where nice. No hassle during return.Cons:Upon arrival I had to remind them that I had already secured the car for $158 for my trip (they initially tried to charge $380). Then came the required insurance (you can pay $16/day if you want to pay for the car in full -if it where stolen or choose a $49 or $59/day option of actual insurance). I could of looked into other insurance options beforehand, but if $16/day is "required" it should be included in the initial quote IMHO (I'm sure this is all in the fine print but just giving a heads up). The car worked, but the windshield wipers had a greasy mes that cut out visibility when the rain picked up and there was zero washer fluid. Had to perform car maintenance that the rental co should be performing.Reviewed 3 Jan. 2017
review fromkayak
2.0
Cons:I got different car than I requested. It was twice the price as it has been told on the internet. Never again!Reviewed 10 May 2021
review fromkayak
7.6
Good Service and economical upgrade addedPros:Staff was friendly and offered a very inexpensive albeit off-season upgrade.Cons:Vehicle was clean and good shape but was missing the radio antennae and the lug nut lock die. Even though I asked for both, they didn't have them. I would have had a problem if I had a flat and no music on the radio when 20 minutes outside of Cancun. Be careful with your credit card when filling up at the Pemex at the Cancun airport. The gas attendant swapped my credit card and later made unauthorized charges. Keep your credit car in sight at all times at gas stations in Mexico.Reviewed 17 Oct. 2016
review fromkayak
5.6
Holy Insurance Batman!Pros:Dollar rental was a good value. I liked having unlimited miles for our roadtrip.Cons:I was surprised that insurance cost almost double what I paid for the rental. It'd be nice to know the insurance prices upfront. Huge sticker shock since my personal insurance wouldn't cover a rental outside the US. In Cancun our flight arrived late at night. I knew arriving late at night might be problematic, but Dollar had reassured me that someone would be available to help us and that they'd shuttle us from the terminal to our vehicle. Well, it was 12:30AM and I couldn't find anyone at or near the terminal to shuttle us. I called 6 times, over 30 minutes, to the number provided and it would just ring endlessly. We finally had to pay for a taxi to take us to the Dollar location about 1/2 mile from the terminal. Finally I was able to talk to someone and drive away with a vehicle at 1:30AM.Reviewed 27 Dec. 2018
review fromkayak
2.0
Misleading priceCons:This was a complete false advertising scam. I am very disappointed with dollar and kayak for advertising a false price. Dollar in Cancun REQUIRES rental insurance so it turned out to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.Reviewed 9 Mar. 2017
review fromkayak
2.0
Pros:Nothing, bad service. They tell lies and do not comply with reservations and pricesCons:first of all they should comply with what they offerReviewed 6 Jan. 2020
review fromkayak
2.0
EstafaPros:No me gustó nadaCons:Reserve por Kayak un precio de 7,50 al llegar al counter la tarifa con sus impuestos ascendían a un TOTAL de Usd 400 aproximadamente y si no tomas sus seguros quieren una garantía por Usd 2500. Nunca más usaré esa tentadora les recomiendo FOX es a lado y tiene muy buenas tarifas.Reviewed 14 Mar. 2017
review fromkayak
3.6
Pros:Car was new and no issuesCons:Dollar company didn't honour the agreed rental price.Reviewed 4 Jan. 2017
review fromkayak

Dollar car rentals near Cancún Airport

Carretera Cancun-Chetumal Km 22, Dollar car hires

Address

Carretera Cancun-Chetumal Km 22

Hours

Monday00:00 - 23:59
Tuesday00:00 - 23:59
Wednesday00:00 - 23:59
Thursday00:00 - 23:59
Friday00:00 - 23:59
Saturday00:00 - 23:59
Sunday00:00 - 23:59

Phone

+52 800 365 1111

Top tips for renting a car from Dollar at Cancún Airport

  • 25% of our users found hire cars from Dollar at Cancún Airport for $12 or less
  • Economy hire cars from Dollar at Cancún Airport are around 100% cheaper than other car types, on average

FAQs about renting a car from Dollar at Cancún Airport

  • On average a hire car from Dollar at Cancún Airport costs $13 per day.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Dollar at Cancún Airport.

  • Carretera Cancun-Chetumal Km 22 is the closest Dollar hire car location to Cancún Airport. The telephone number for this location is +52 800 365 1111.

  • Yes