Book Europcar car rentals at Cancún Airport

Cancún, Mexico - Cancun
2 Oct — 9 Oct
Cancún, Mexico - Cancun
Sat 2/10
Noon
Sat 9/10
Noon
Driver's age:

Pros

"The "(in 101 reviews)
" and new."(in 257 reviews)
" was reliable Great on gas."(in 251 reviews)

Cons

"Worst rental of my life."(in 28 reviews)
"They will never accept any coverage."(in 20 reviews)
"And $800 for the ."(in 132 reviews)

Reviews

Overall rating3.8 MediocreBased on 64 reviews
Cleanliness
4.8
Comfort
4.4
Overall
3.5
Pick-up/Drop-off
3.7
Value for money
3.1

Recent reviews

Traveller rating
3
3
12
24
0
Find reviews that mention:
2.0
Pros:Literally nothingCons:They simply did not have a car. It is a car rental without cars available. Dozens of passengers like us where trapped there doing paperwork but not getting the car they booked at the end. Never seen a business so disorganized in my life. DO NOT PLACE A RESERVATION WITH THEM, YOU WILL ONLY LOSE YOUR TIME!!Reviewed 16 Feb. 2021
review fromkayak
2.0
Pros:Poor experience enough that I will never consider using Europcar again and reconsider Kayak as well.Cons:The staff lied to me immediately upon entering-which took a half hour. They told me that they had no contract with our insurance companies, American Express and State Farm , and as I result the company policy was that I had to buy full insurance. They also stated that the price quoted on the internet did not bind them as Kayak was only an agent. I have lived in Mexico for years and know that he was in fact lying to me. Ultimately we 'negotiated' a price that was twice what we were promised. I ended up with 3 insurances covering the vehicle and almost wished something happened to it. The gas tank was only a quarter full- I've never seen that.Reviewed 22 Feb. 2021
review fromkayak
2.0
Cons:They didn’t have a car for our reservationReviewed 3 Jan. 2021
review fromkayak
2.0
Pros:Nothing they are scammers. They wouldn’t agree to the price and lies and said they had no more cars.Reviewed 7 Jan. 2021
review fromkayak
4.0
Did not have vehicle type I reserved but wanted to charge me for it!Pros:Everything in the vehicle worked and it operated fine.Cons:I reserved a passenger van (12 seats) four and a half months prior to my trip. When I arrived at Europcar they tried to give me a minivan. I showed them my reservation for the passenger van, and after checking with the manager, the agent told me they did not have one. In addition, Europcar wanted to charge me the passenger van price ($375) for the minivan. Having done a considerable amount of online price comparisons (including up to 4 days before our trip), I knew the best price for a minivan ranged from approximately $150 to $225 (w/o insurance) at several of the car rental companies at the Cancun Airport. When, I showed these online quotes to Europcar, the agent said I could walk to another rental agency. This was not an option with multiple large bags, a young child, and the need to meet the rest of our group in downtown Cancun. With no other option, I had to settle for the minivan. Ultimately another member of our group was forced to rent a passenger van (at full price) from another agency. Although I was able to negotiate a moderate discount for the minivan (after approximately 45 minutes with the agent), Europcar's failure to provide the vehicle I reserved ended up costing me several hundred more dollars for the vehicles I needed. When I got in the minivan I discovered it had 1/8 tank of gas. I did not appreciate worrying about running out of gas on the way to the hotel, at night, and after a long day of travel. The cup holders throughout the van were disgusting, and there was some strange brown substances smeared around a few of the air vents.Reviewed 4 Dec. 2018
review fromkayak
2.0
Pros:Literally nothing. Worst rental experience of my life. I travel a lot and have never encountered such blatant disregard for peoples time and money. It was the most unprofessional business I have ever encountered.Cons:Everything. It took many hours out of my vacation. To start, the car pickup was supposed to be at the airport but they shuttled us to a location 10 minutes away. Showed up to the pickup spot and it looked like a scene from a war movie, like people(half dead bodies) lying(in rubble) on benches(in Fallujah), groggy(wounded) people just swaying back and forth because they are(stunned from the devastation) so bored from waiting. There was no direction, no one greeted me, and no one let me know what the hell was going on. There were a bunch of unmanned kiosks with broken iPads and all the employees were busy arguing with customers. Finally got someone to help me, by help I mean he placed me on the waiting list to be helped. Once I was finally helped it was clearly a game of “how much money can I scam out of this customer”. Nothing beyond this point got better, it got worse , but I’m tired of pointing out what is obviously an open scam.Reviewed 31 Dec. 2020
review fromkayak
2.0
Unsafe vehicle - non-disclosed insurance fees - bad field customer svcPros:There was nothing about this rental experience that I liked - all around terrible rental experience, from the initial pick-up through the rental itself. It felt like renting a death wreck mobile and being charges for a DeLorean! Beyond criminal!Cons:The check out process took four hours - we arrived before 9am and didn't leave until after 1pm - and we left with a much smaller vehicle than we had requested, but still paid not only for the larger vehicle, but twice the rental in additional insurance which we came to find out was mandatory for Mexico - very poor expectation management! We would have preferred an upgrade, but despite our confirmed reservation, the agency had no suitable vehicles for four people with luggage available. The best they could offer was that we could come back the following day to upgrade to a mini-van for 3 times the rental cost, but due to our travel plans, coming back the next day was not an option. This wasn't the worst of it though. On the third day of our 21 day rental, we got a flat tire. When we changed the tire, we noted that the spare appeared to be a regular tire. When we took off the flat, we were shocked to find it bald with less than 1/8" treads left, and unbalanced to such an extent that the tire could not stand on its own - it is a miracle that we didn't have a blow out rather than a simple flat. When we called the rental company to tell them that we had had to change the flat out and that we wanted the spare replaced, we were told that we would have to buy a brand new tire, at our own expense, despite the fact that we had been forced to purchase three types of additional insurance on top of providing them with a written letter of liability coverage from our own insurance company and the credit card company we used to pay for the rental, which also provided liability, collision and roadside coverage for the rental. This reeks of scam! They put a worn and dangerous tire on the rental car they sent us out in and then demanded that we buy a brand new tire as back up for the 18 remaining day of our 21 day rental. We brought the vehicle in to a tire repair station and had the flat tire repaired. As it turned out, it had already been patched several times, as had two of the other tires which we had refilled with air and also repaired as both were losing air due to wear and poor previous repairs, all at our own expense and in addition to the double insurance fees we'd been charged when we picked up the car. We had no additional incidents for the remainder of the rental and the return was uneventful, however, this company was dishonest, deceitful and I would not recommend them. We will certainly never rent from them again!Reviewed 14 Nov. 2018
review fromkayak
2.0
Pros:The staff was inconsistent, and I had a tiny accident, w a little kid rear ending me. Europcar insurance didn't show up till 2 hours later. Police was furious with me bc the insurance wouldn't show up, insurance guy shows up late and smelling like alcohol. He tells me the accident wasn't my fault and take it in and I wouldn't have any problems. I take the car back on the due date, and the supervisor of Europcar in Playa Del Carmen Mexico says the kid rear ending me was my fault and came out of my deductible. Very shady, very money hungry. Beware, don't believe anything these people tell you.Cons:Eurocar could be more honest and upfront with their customers. I will be leaving bad reviews about my horrific experience on google.Reviewed 2 Apr. 2020
review fromkayak
2.0
Pros:Drop off was easy.Cons:I ended up paying $260 including insurance. Your website lies.Reviewed 1 Mar. 2021
review fromkayak
2.0
MISSLEADING PRICEPros:NothingCons:The price shown on the website doesn't show the actual price one has to pay upon arrival. According to the Europcar agent, every renter MUST pay a mandatory insurance imposed by the Mexican government, which is not covered by one's credit card car insurance. I ended up paying $231.17 USD (for 4 days total) instead of the $40 USD as shown on the website. On the other side, the car I had requested wasn't available and I had to pay a higher price than actually expected because the categories in Europcar (luxury, suv, van, for example) differ from the ones shown on the website. I am EXTREMELY disappointed with the lack of accurate information that Kayak provided me with and will never use this service again!Reviewed 29 Mar. 2017
review fromkayak
2.0
Cheating!Pros:I liked NOTHINGCons:They forced me to pay 200 dols extra for an insurance that I already had covered. The lines are of about 1 hour or 1 hour and half. Then, they take like half hour to bring the car; moreover, everything is a mess, and the workers have NO manners. Do not trust this company. The police extortioned me and then I read online it is a group of hotels and car rentals that send you the police to tell you that you are speeding when you are not; they threaten you to take you away, to disappear your license, and etc if you do not give them 160 dollars. Everybody has the same complaint; I got mugged by police car # 5107 - 510. never back to this company.Reviewed 10 Dec. 2016
review fromkayak
4.4
Would not take my insurance and only offer unreasoCons:Despite carrying a proper proof of insurance from my credit card company and having them on the phone confirming the available insurance, they wouldn't accept it. Their reason were that they need a proof of recognition from the CNSF (Commission Nacional de Siguros y Fianzas). In other words they wanted a paper countersigned by the CNSF... Never heard such a request and neither did citicard benefit people. The only alternative they were willing to offer was their own insurance for close to $70 per DAY! We walked and next door Thrifty, other than last minute high rates, was much more willing of our business. This is so not what I am used to know from Europcar in other countries. Make sure you DO NOT reserve a car at that location, and make sure you DO NOT prepay, cos then you are stuck!Reviewed 31 Dec. 2016
review fromkayak

Europcar car rentals near Cancún Airport

Carretera Cancun - Chetumal Km 22, Europcar car hires

Address

Carretera Cancun - Chetumal Km 22

Phone

+52 998 886 0063

Top tips for renting a car from Europcar at Cancún Airport

  • 25% of our users found hire cars from Europcar at Cancún Airport for $2 or less
  • Economy hire cars from Europcar at Cancún Airport are around 100% cheaper than other car types, on average

FAQs about renting a car from Europcar at Cancún Airport

  • On average a hire car from Europcar at Cancún Airport costs $13 per day.

  • Intermediate (Hyundai Accent or similar) is the most frequently booked hire car type from Europcar at Cancún Airport.

  • Carretera Cancun - Chetumal Km 22 is the closest Europcar hire car location to Cancún Airport. The telephone number for this location is +52 998 886 0063.

  • Yes