They cancelled our flight, rebooked, cancelled that one. We are now flying New Zealand Air and need a refund please. How do we get it?
Wifi was not operational for the whole trip. Other than this, flight was well received .
Food no so good. Extra charge to much for front seats cost me £163 then other people sat near me for nothing 🤬
We arrived in line for check in at 6:15 p.m. but did not check in until 8:00 p.m. The line for economy check in was very long, and all of the desks 03-13 were not open, although most of them opened sporadically. The crew on board were very nice and helpful, friendly and kind. It has been many years since we flew Emirates (at least 17 years), and we notice that foot rests are no longer available in economy, but we were lucky enough to fly in the upper deck and appreciate your opening some of your flights to economy passengers in the upper deck. We will definitely fly on emirates more often! Thank you.
Flight left on time. Bags came quickly. Crew was nice. But internet never worked and the food was awful.
Comfort and customer service from most if the crew was great. The crew reassigning passengers should consider the presence of infants when reassigning seats. Unfortunately a couple of oversized passengers were relocated next to us, making this segment a bit uncomfortable, as there was not only extra leg space required. I ended up swapping seats with my husband so our baby wouldn't be impacted. My husband travelled quite uncomfortable as the reassigned neighbour shoulder and arm ended up on my husband's seat
Charged for internet that never really worked. The food selection was just ok.
Emeritus is ***** Fly dubai is 0 we need better service for Fly Dubai
We had to deboard using stairs. Why didnt you have the aero-bridge?
Business class on this plane was adequate, service, amenities, swag, and crew was amazing!
The usual excellent experience with Singapore Airlines. The airplane was on time and actually early to Haneda Airport. The onboarding experience was pleasant with no delays, perhaps owing to the fact that the flight was not full. Nevertheless, the air crew were their usual outstanding standards in serving the passengers.
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Horrendous. We upgraded and they took the money but cancelled one of our tickets. The recline action didn’t work on the seats for the flight from Singapore to London, pre booked meals but they seemed to have disappeared as well.. Phone customer service was horrendous. Took 5 phone calls and no fix. Craig at the airport was the only one who seemed to be able to get the ticket back.
Excelent service and plenty of food and drinks during the flight. Flight crew very attentive to our needs. Leg room between rows are very disappointing.
The seat in economy class and legroom in Singapore airline are narrower than Korean airlines! I don’t have that comforting feeling flying with Singapore air as in the past!
Food could have been better. Too many passengers getting up and down all the time.
Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them
It was very good experience on board to Sydney with SQ.
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
4.5 hr international flight. We got a glass of water. Ranks up there with Ryan Air, Easy Jet, Spirit and Frontier. Expected better.
Gluten free options less explicit on business class, but great service
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
I liked everything about the experience but would have liked some free snacks!
Crew was great but flight was delayed almost three hours due to a technical issue and we had to go back to the terminal and wait for another one.
Being told why we delayed three hours and not even given an apology by someone. Not a word. Not my airline of choice ever.
Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Virgin has always provided a smooth and comfortable flight. This one was no different. Seats are comfortable. Staff are great. This is my favourite airline.
Virgin changed the flight to an Alliance flight. Smaller plane, tea coffee and water the only refreshments available and not sure what happened to the extra money I paid to sit in a selected seat with extra leg room. This is obviously a regular switch as it happened on our flight there and back. Do not recommend.
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Liked some flight attendants. 1 was rude I'll not say her name I don't want to get her jn trouble on my flight back to Dallas from Doha. Very rude to some races of people clearly. She needs a better attitude and bedside manners. Asking her questions and she responds "WHAT" twice rudely like I was bothering her and "is it going to be cranberry or mango juice with an attitude".
All the crew members were too slow and rude. Most of the times the registers were empty, while hundreds of customers were waiting in line, and it was impossible to get a supervisor. Despite being in line on time, I missed my freight, plus a some customers who were ahead and behind me.
Did not like anything. Seats were crammed, leg space was minimal and food was terrible. This was the first time traveling overseas in American Airlines and was the worst experience ever. Have learned a lesson to never travel in American Airlines.
Being a QR Platinum member traveling in business class, I expected the staff to be more courteous. Unfortunately, the lady staff was rude attending business class 1K side.
Being a platinum member, no attention given. No towel or tissue provided.
Fly Qatar Airways is always amazing. Their service and care for details is really very good.
Good staff, good intent, decent entertainment. More seat space would always be of benefit
I had first class service from them. A little late taking off, but no major problem
No towels or tissue and chocolate and mint provided before arrival
It was good no problems made it on time for the next flight overseas!
Not having to check carry on bags when plane wasn’t full. (The told us it was)
Service and food were excellent, could have been more info in English.
I was in business class for the 8 hour flight where: 1. The WiFi did not work 2. The entertainment system did not work 3. We were told there were no hot drinks for the entire flight
I had an issue with the name on my ticket vs my passport name. I was very upset that the Iberia ticket clerk had no authorization to help me and I was left to fix it. It took 19 calls of persons promising to accomplish and not doing anything before I reached someone who helped me in 10 minutes. Two of them even hung up on me. I missed my original flight because of this. Terrible customer service.
Flight boarded three hours late for no reason other than someone made a huge error in crew scheduling. We missed our connecting flight in Madrid and got zero help from American or Iberian airlines on rebooking. We had to pay for a car to take us to the Madrid train station and pay for train tickets to Santiago. We never used our booked flight to Santiago. American claims I can submit the expenses but they are not obligated to cover them. Very frustrating.
Flight delayed Service could be better Iberia staff are not really friendly
They cancelled the flight)(they said bad weather but many other flights took off) and made us wait 5 hours in line to figure out what to do. We ended up making a new flight the next day on another airlines...I hope they honor giving us our money back
Flight from Costa Rica to Madrid was excellent. Good food and service. The flight from Madrid to Brussels was very poor . No food , no entertainment, no usb … Total package was quite expensive so you should give same service on the second flight
We travelled with Level, which is a subsidiary of Iberia. They mixed up all our seats, downgraded few from premium economy fo economy. The crew were not professional, they seem to be in a rush! Also some with an attitude
business class food was pretty average otherwise it was a good experience
