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Find cheap flights from Auckland to Townsville


Find cheap flights from Auckland to Townsville

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Auckland (AKL)
Tue. 11.5
Tue. 18.5
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Good to know

Low season

JuneBest time to beat the crowds (18% less expensive on average)

High season

DecemberMost popular time to fly (21% more expensive on average)

Average price (return flight)

$580(avg. price over the last 2 weeks)

When to book flights from Auckland to Townsville

Estimated return price
Average price per month
Flight prices as travel date approaches

Top tips for finding a cheap flight

  • The cheapest flight from Auckland to Townsville was found, on average, 56 days before departure.
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be November, December and January. The cheapest month to fly is June.

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Top 4 airlines serving Auckland Intl to Townsville

Scores according to KAYAK customer reviews

Air New Zealand
Overall score based on 2,839 reviews
Airline reviews

Pros: "Food is always the best. I had the butter chicken for dinner. It was very delicious."
Cons: "I think this was just a personal issue for me only, but I would say the atmosphere. I felt the plane was humid and often at times, I found it hard to breathe. On one occasion, a flight attendant attempted to take my food away without asking if I was finished or not. I was annoyed by their lack of manners. I also didn't like having two blankets. There was no room under the seat in front of me, to put it anywhere. It significantly reduced my comfort. The passengers sitting next to me also had no respect when they asked me to step aside and was rude in general. It made my mood worse throughout the flight but I hanged in there. It was okay."

Pros: ":)"

Pros: "Crew were fantastic"
Cons: "Entertainment choices"

Pros: "The plane was very comfortable. With decent leg room and nice seats. The in flight entertainment was excellent. As was the crews efficient and professional service. Top star"

Pros: "Great crew. Wine and cheese was nice."
Cons: "Nothing. All good."

Pros: "Free WiFi - was great and fast"

Cons: "Very Slow meal service, had to ring for sparkling water when we had asked the attendant during the meal service. Took 20 minutes."

Pros: "Everything"
Cons: "I can’t be more demanding. Everything on the flight were good."

Cons: "It was over $450 to try and change the short segment fligt from Christchurch to Auckland. I could have bought a new ticket for 1/2"

Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"

Pros: "Small puddle jumper, but everything was well organized."

Cons: "The check in at premier lounge wasn’t as good as before for bussiness elite !"

Pros: "The flight was on time, staff courteous and we made good time to the destination."

Pros: "Crew were lovely."
Cons: "Had a lot of hassle adding baggage to this leg of my trip on booking. At check in i was asked to pay $130 for baggage, which was no surprise. Luckily Air New Zealand ground staff sorted it out and I did not have to pay. I will book direct with the airlines next time."

Cons: "My ticket did not say that it was a no luggage,no meal ticket & I printed off the E ticket & no where on the E ticket did it state no luggage.....I think that needs to be shown clearly when we book. I had to pay for 1 bag & it would have been $250 but ANZ did work with me &changed the ticket for $125 name-Marjorie Kalama"

Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"

Pros: "Plz could u guys add Korean subtitle to movie or tv . Because when i was boarding, i couldn't find any Korean subtitle. I can understand English so that's find. But it let me think u guys don't really care Korean market ."

Cons: "We were late arriving, the cabin crew although they were pleasant, didn’t do enough to allow the passengers to get off first, for the connecting flight. Malaysian airlines stayed in the runway, fixing an engine and the pilot said they were delaying the plane, driving in for passengers to disembark. After being told by cabin crew that a number of us were late for connecting flight, that they were going to wait for us, they didn’t and we were told we had missed the flight. We were kindly put on the next flight which wasn’t until five hours later. Unrealistic scheduling causes is to miss our flight and had us sitting at the airport for four hours, making it an unnecessarily long day. Not impressed."

Pros: "Was a huge help when my connecting flights didn’t link up due to flight delay, I was so stressed but every single person with air nz helped to make it as easy as possible and were so friendly!"
Cons: "Nothing at all!"

Pros: "Comfortable"

Pros: "Crew complete meals and drinks efficiently so passengers can settle quickly for night flight"

Pros: "The fact that every possible thing was tajen 8nto account to connect us from our late arrival intetnational flight. Great team"

Pros: "there were extra blankets."
Cons: "Cold air blasting for 8 hours."

Pros: "Cool temps in plane"

Cons: "- Crew was ok, not friendly just professional."

Pros: "Everything"
Cons: "Nothing"

Cons: "Not enough room"

Cons: "They were great"

Pros: "Everything"
Cons: "Nothing"

Pros: "Good lleg room in the aircraft. Friendly service."

Pros: "Everything. Loads of leg room."
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "Staff was not friendly or attentive."

Pros: "Fr]iendlyt, efficient flight attendants"

Pros: "No complaints at all"

Pros: "Staff were kind and thoughtful with younger passengers."

Pros: "Very helpful check-in staff helped me arrange to sit with a friend on the trip."
Cons: "My first seat had a broken entertainment system but I was quickly moved to a new seat."

Pros: "Low initial ticket price"
Cons: "Extra charge to get to sit next to my wife, which I was subsequently told I didn't have to pay because if my frequent flyer status (star alliance gold), but no, so sorry, no refund of that extra fee possible. Cheap!"

Pros: "Some of the crew were excellent service wise"
Cons: "Some of the crew were less than what I would expect service wise"

Cons: "I got upgraded to business :)"

Pros: "Free drinks!"

Pros: "The service and entertainment. And blankets to keep you warm because it does get cold on the plane."
Cons: "Small seats, no room."

Pros: "Snack ordering system Good service (picked up passenger's eye glasses when person was sleeping)"

Pros: "Very friendly and good service- price was very high for the distance/time"

Pros: "Lost our baggage twice!"

Pros: "Loved the landing lollies :) I was in a comfortable seat for a 3.5hr flight, and the entertainment system was on par with Qantas. I've long been a staunch Qantas traveller but will remain open to air NZ when travelling to NZ in future."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "The service in Premium Economy was outstanding with two dedicated and attentive staff members. The food was excellent and drinks served in real glass made a difference. the space was generous, seats comfortable, and pillows and blankets of a higher quality than economy. Overall a superior experience."
Cons: "Check in was a bit of a mess with no dedicated line for premium economy, business, or first class."

Pros: "Service etc etc absolutely fine"
Cons: "Handling at Melbourne Tullamarine was poor. The plane landed on time but was sent to the wrong dock and that caused a lot of time wastage. This seems to happen in Australian airports more than anywhere else."

Cons: "I had a 3 hour layover in Auckland before my connecting flight to Queenstown on the South Island. Quantas delays in Melbourne wiped that out forcing me to pay $500 NZD for a later flight on Air NZ. After contacting with Air NZ customer service and explaining the circumstances, they reduced it to $100 NZD. Pretty cool. Quantas basically said that since I had purchased a rock bottom priced ticket I should take a flying you know what at a rolling donut."

Pros: "seat comfort"
Cons: "breakfast, coffee"

Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."

Cons: "Had the weather in Wellington cooperated, I would have made it to the AKL-SYD leg and, most likely, would have enjoyed the travel experience. I plan to fly WLG-AKL tomorrow evening via another airline. Please rebook me onto Qantas tomorrow in evening."

Pros: "Crew were wonderful"
Cons: "The food must have been a bit off, though very tasty. Luckily had a 2 hou layover with nice lounge toilets"

Pros: "Sitting in an front isle seat with leg room and the helpful nice sterward"

Pros: "Food was good."
Cons: "Made me run from connecting flight in Sydney."

Pros: "Everything was great"
Cons: "Slightly more legroom"

Pros: "crew was nice. but we had massive delays and the attitude of the employees at the gate and on check in, was terrible"
Cons: "it was their fault that the plane was delayed (mechanical problems), when i asked to be transferred to jfk instead of newark, the employees at melbourne said it's not possible. basically it was their problem but refused to be accountable to it or to accommodate passengers"

Pros: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Cons: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"

Pros: "Nothing paid a bomb and got nothing for it"
Cons: "Everything!! Never again will I be hoodwinked for the price of a standard seat"

Cons: "On"

Pros: "Food was good. Crew was very accommodating."
Cons: "Very cramped seating. Trouble with iPad service."

Cons: "Qantas is the source of unlimited frustration for us. We could not check in online, and it wasn't even possible to choose a seat before you got to the airport unless you wanted to pay a premium for it. To make matters worse, there is no transparency in the process; we had no idea what seats they were assigning us, or even whether the three of us would be able to sit together. And when we showed up at the airport, the last leg of my flight had been deleted from my itinerary (but not that of my family members). And guess what? They couldn't do anything about it until I was ready to get on that last flight! The crew were great, but all the behind-the-scenes aspects of Qantas were absolutely horrible. Two days later I'm still reeling from the experience. What a terrible way to treat customers."

Pros: "The fresh fruit platter choice for breakfast"
Cons: "No fresh towels to wash hands & face before being served food"

Pros: "It was a good flight overall."
Cons: "Baggage arrived late."

Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"

Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"

Pros: "Everything"
Cons: "Nothing not to like"

Pros: "The plane was small, but it was my first time, so it was cool. The flight was quick and easy, and they covered my luggage even though it was too big for the plane overhead lockers."

Pros: "Friendly crew Comfy space Reasonable food Boarding was easy"
Cons: "Would have liked to be offered a second hot drink or would like the cups to be a bit bigger. Fresh food"

Pros: "The on boarding process"
Cons: "The plan was in very poor clean conditions. The seats were discussing to sit."

Cons: "No options for seat choose which totally rubbish don't like deal with Qantas in future"

Cons: "We did not make this flight"

Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"

Pros: "Fantastic Service On time Easy boarding"

Cons: "This is the worst travel i've ever had. Got stuck in sydney because the first flight was delayed. I booked emirates and payed more to be on an emirates flight and to avoid flying with qantas. As qantas operated the first delayed flight i missed all my connecting flights and i'm still teavelling right now. Still in sydney. Never going to book through here again!"

Cons: "Seats very cramped with 6 children sharing seats invarea"

Pros: "Very good service"
Cons: "Food was very average for business class"

Pros: "Good crew service"
Cons: "Food was tasteless just warm and food servied don't reflect the menu."

Cons: "Would have prefered to fly Emirates."

Cons: "Stop sending me these emails. I didn't even take this flight."

Pros: "Good Food and ok services"
Cons: "2 hrs delay. Entertainment system froze and no sound from time to time. Dirty seats."

Pros: "No issues."
Cons: "None"

Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."

Pros: "Crew were wonderful 5 stars."
Cons: "Food soggy. Legroom is my biggest bug bear. Really appalling."

Pros: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Cons: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."

Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"

Pros: "The new clear aircraft"
Cons: "The fruit was not ripe and not edible."

Cons: "2 hours late leaving"

Pros: "The on board staff were fantastic, very personable, helpful and friendly."

Cons: "Flight delayed for 8 hours. Flight was to leave at 6.20am but left at 2.30pm. My whole day wasted. Very trying and begin in the airport at 4.00am for reporting and this happens.."

Cons: "Seat in last row very uncomfortable"

Pros: "Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."

Pros: "Service is great and crew members are very friendly."
Cons: "Audio system (both of us) were down. We were had to move to other seats in order to enjoy inflight entertainment."

Pros: "We didn't experience any problems, all went well."
Cons: "I can't think of anything I didn't like,"

Cons: "Boarding was terrible. No announcement when it was late."

Cons: "My name is Parag Mokashi, Indian Passport No. Z1788332 had booked 2 return air tickets from Singapore to Auckland with details as follows: Qantas Airways Flight QF6 - Depart Singapore Changi Apt, SG (SIN) 01Dec16 (Thu) 23:50 Arrive Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 10:50 Flight QF145 - Depart Sydney Kingsford Smith Apt, AU (SYD) 02Dec16 (Fri) 11:55 Arrive Auckland International Apt, NZ (AKL) 02Dec16 (Fri) 17:10 Flight QF144 - Depart Auckland International Apt, NZ (AKL) 13Dec16 (Tue) 08:35 Arrive Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 10:15 Flight QF81 - Depart Sydney Kingsford Smith Apt, AU (SYD) 13Dec16 (Tue) 11:15 Arrive Singapore Changi Apt, SG (SIN) 13Dec16 (Tue) 16:30 I had booked these tickets online through on 17th September 2016. While booking the tickets mine and my wife’s full details such as the Name, Nationality and Passport were given. In spite of this nowhere was it mentioned in the Quantas terms and conditions or any prompt/popup given while booking the tickets that Australian transit visa is required for Indians since the flight is via Australian city. I had booked the tickets well in advance and had enough time to get transit visa had there been any information about it mentioned. On 1st December 2016 when we went to the Changi airport we were not allowed to board the plane as we did not have the Australian transit visa. We were told by Quantas personnel at the airport to go to the Australian embassy in Singapore to get the transit visa and that we would get it within a day. Next day we went to the embassy and found that the Australian visa is done by VFS global at a different address. When went there they informed us that Australian visa takes minimum 5 days. I had all my hotel bookings in New Zealand already done hence I had no choice to take a direct Singapore Auckland flight via Singapore Airlines at a very high price on the next day. I also lost one day of my hotel booking in Auckland and had to forfeit the money. I and my wife had to go through the psychological trauma of being refused to board the plane, then the next day running around the Australian embassy / VFS global office for trying to get the Australian transit visa and facing the uncertainty regarding our new Zealand trip which was planned well in advance for our 25th wedding anniversary"

Pros: "I lucked out and was able to get a emergency row seat which helped tremendously because of having long legs."
Cons: "What I don't like is what is true of all airlines now and that is that if you are born with long legs you are penalized and expected to pay more money than people with short legs - that is prejudice and not fair to people that cannot do anything about it. I understand charging obese people extra because they have a chance to change it. Also, seats are too narrow now!!!"

Pros: "Food was more than I expected!!"
Cons: "The length of the flight but that's not anyone's fault!!!"

Pros: "The crew was amazing"

Pros: "Very punctual and well managed"
Cons: "Not the best landing and could've moved people from allocated seats to make flight more spacious"

Pros: "The seat was awesome and crew members were magnificent"

Pros: "comfortable roomy seating, crew were courteous and efficient. Great direct flight to Newcastle - well done Virgin"
Cons: "perhaps a second offer of tea /coffee after the meal."

Pros: "Crew was friendly!"
Cons: "Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!"

Cons: "Flight was 90 minutes delayed for "maintenance requirements" (the inbound flight arrived late as well), and my one checked bag was not loaded."

Pros: "Crew is one of the friendliest I have ever experienced. Everybody has been extremely nice and helpful. Food was great."
Cons: "Seats feel very narrow, pitch is good. Entertainment is pretty basic, selection is eh. Boarding is not consistent."

Pros: "Departed on time and arrived on time."
Cons: "Fine as is."

Pros: "friendly efficient crew, good food, and good luggage allowance"
Cons: "booked an aisle and a window and was reassigned into a window and center seat with another pax beside in the aisle. Notwithstanding there were many vacant seats available on the flight."

Cons: "Food and more space"

Pros: "Seats very uncomfortable No leg room"
Cons: "Better seat bottom & seat back to short & Badly configured for taller people Not enough leg room !!!"

Cons: "There is no entertainment on VirginAustralia on a flight that is 7h long"

Pros: "Staffs were very rude. They are not professional. Slow service.bad impression"

Cons: "Not that much space."

Pros: "Food was unexpected and good, healthy"

Pros: "Comfortable seats, enough leg room, great staff"
Cons: "Rude loud family 3 rows back, kids noisy all night, parents talking above them"

Cons: "We still in Auckland as without any notification airline staff has cancelled our ticket and we had so much drama at the airport and we couldn’t catch the flight and we had to come back home please explain why this is happened? Contact email-"

Cons: "WiFi needs to be standard"

Pros: "Staff"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"

Pros: "You were rewarded at check-in if you had checked-in online. On-liners had their own line and no-one was in it! Also passport control & security were very streamlined...much better than NA or Europe."
Cons: "At least the coffee & water were free!"

Cons: "See above, I was so bored, tired and irritated I can’t be bothered to say if this flight was good or not. Much better than being stuck in the airport and was glad to get to my destination."

Pros: "Clean uniforms. Young staff."
Cons: "Price did not include luggage at all. Paid over $200 for luggage and no offer to assist disabled (I had open surgery two months prior). So told to check in all bags with their inflated prices."

Pros: "Service was good"
Cons: "We were stuck in the tarmac for two hours"

Pros: "The staff were nice but you made me pay almost as much as my ticket cost to change 3 letters on my name"
Cons: "Paying so much for a name change"

Pros: "Nothing !!!!!!!"
Cons: "Flight delayed 12 hours!!!!!! Baggage lost!!!! Entertainment system broken!!! Air con on plane warm and very stuffy on flight!!! Virgin is ruining my holiday!!! I will never fly with them again!!!!!!!"

Pros: "Absolutely nothing!!!!!"
Cons: "This airline sucks!!!!!!!!!!!! I will never fly them again!!!! 12 hr delay then they lost my bag!!!! Virgin you Ruined my trip!!! Then the entertainment system was broken and the air con was hot, the stuffiest flight of my life!!!!!"

Pros: "The staff at check in really tried to help my family."
Cons: "The ticketing and upgrading of my families tickets wasn't possible apparently. Also baggages without a baggage allowance was very expensive."

Pros: "The ride on the plane was all good"
Cons: "I didn’t like that when I purchased the tickets it gave me no option to add bags to my ticket. My itinerary that was emailed to me didn’t even say anything about paying for the bags before I got there. I got a huge shock when I was first in line and I was told I would have to pay 370 dollars for both my bags. I was livid and quite frankly don’t want to fly or book with virgin ever again. That couldn’t even help me out with anything so overall I’m upset and will never fly with you Virgin. I will also let it be known about this. I’m just a young traveler traveling for education and I get stuck with this bill to where I shouldn’t even go because I spent so much money just for my bags :("

Cons: "Long queue in the toilet"

Pros: "the seating was amazing had enough space to spread my legs out and service was amazing."

Pros: "Flight was on time"
Cons: "All food had to be purchased and there was no WiFi"

Pros: "Crew friendly Plane half full"
Cons: "Left 10mins late Crew forgot to serve us drinks Poor choices NO choices for those with allergies Person being sick and grumpy woman in front didn’t help travelling with very tired & active five year old at 10pm"

Pros: "It was timely"
Cons: "Not that clean as I had a dirty tissue in the seat pocket and I had a greasy window - not the best"

Pros: "It got me there."
Cons: "In regards to the flight: you have to download the VA app to get any entertainment on your own personal device and they do not have powerpoints on the plane to charge your device and the seats are very tight and at an uncomfortable pitch. Otherwise: The baggage situation is out of control. I've never had an international flight that didn't include a checked bag and did not even give you the option to add a checked bag when you are checking in. I booked my flight through Kayak which actually booked through BYOjet--whom you should avoid at all costs. With this booking I never got asked about my baggage requirements or had the option to add baggage--so when I went to check-in on Virgin Australia I was surprised that nothing was included and I needed to add it by calling VA. I called VA and they said they cannot add it over the phone and that I need to do it at the airport at the cost of $130 (!!!!) if plane had the load capacity available (!!!!) and to maybe give my booking agency a call to see if they could help. BYOjet had me on hold for 15 minutes before I gave up and e-mailed (they didn't respond) and I eventually got a hold of them on the phone a couple of hours later--they could not provide any assistance in this situation and they do not have the capacity to ask about baggage needs during online booking (seriously, get a new web developer in that case). In short--do not book through BYOjet and avoid Virgin Australia if you want a pleasant check-in and flight experience."

Cons: "I don’t think it’s acceptable to not give any food on a 6 hour flight. Also to pay for food we need to wait for the cart. I sat hungry for awhile."

Cons: "I missed my i lost money.but you wouldn't care you made money..sad"

Pros: "Free drink and snack Courteous service Arrived on time Free registered luggage"
Cons: "Nothing"

Pros: "The crew - smiling, friendly and seemed to like their jobs"
Cons: "Food - meusli bar again!"

Cons: "45 minutes queuing for a bag drop is not good enough - plenty of spare check-in desks just not enough staff"

Pros: "Comfortable. Enough leg room."
Cons: "Our departure time kept changing every 10 mins. If we had known, we could have stayed/roamed around town for an extra couple of hours."

Pros: "Professionalism. Check--in online was smooth. Boarding smooth. In flight services good."

Pros: "Always fly VBA and usually great"
Cons: "Madeleine my cabin staff member was extremely rude and less than accommodating and when I tried to broach it with the Cabin Supervisor - he asked me firstly "'have you done anything to upset her"? Terrible form Virgin Australia. A complaint has been tweeted and shared direct with VBA online."

Cons: "The flight was delayed with no announcement until the last min as to why. Extremely frustrating when no information is passed on to passengers."

Cons: "The flight was diverted (with no explanation or warning) which resulted in more than an hours delay!"

Cons: "Didn't clearly mention to me that I have to buy extra ticket for my luggage. It is a cheap plane, but the expense actually is not cheap."

Pros: "Staff Are Lovely and so Helpfull"
Cons: "Just don't Like Flying haha"

Pros: "Crews are always nice on Virgin, had priority seating which was really nice given my status is with a partner airline"
Cons: "Flight was late leaving and then over an hour late into destination so was late for work and an important meeting missed. The flight was full of very smelly passengers. I understand this is not something the airline can manage but here should be standards for boarding passengers. It is difficult situation I realise, but I was across the isle from a person with incredibly poor personal hygiene and the smell was almost unbearable."

Cons: "Virgin canceled my initial flight which was frustrating"

Pros: "The plane arrived safely and ahead of schedule."
Cons: "Specifically booked a flight that included luggage and then charged at the airport to check luggage. No savings here - more expensive than booking directly with the airline."

Cons: "Nasty surprise at the cost of an extra checked bag - $130 - the airline should be more up front and honest about the cost and option to pay less in advance. Otherwise service and crew average."

Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."

Pros: "Comfotable flight, Good landing."
Cons: "Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages."

Pros: "I always worry about Jetstar, bad experiences in the past. Just glad me and my luggage got to where we were meant to be!"

Pros: "The crew was fantastic. The airplane was perfectly clean and new."
Cons: "There’s no entreterniment neither food or beverages."

Pros: "tons of leg room in emergency aisle + fast on/off loading of plane"
Cons: "weird boarding via bus that was kinda annoying"

Pros: "Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc."
Cons: "Nothing"

Pros: "it was delayed"
Cons: "not being delayed"

Pros: "on time, clean aircraft, efficient crew."
Cons: "Changed departure gate not announced. Auckland gate signs misleading."

Pros: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."

Pros: "The seat was extraordinarily uncomfortable."
Cons: "Seat spacing was the worst ever. Aisle very narrow."

Cons: "My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland."

Pros: "Good seat. Good service."
Cons: "Nothing."

Pros: "Leg room was sufficient, boarding fast and plane next to new"
Cons: "Luggage limits- but that’s life!"

Pros: "Small plane but comfy leg space; friendly crew."
Cons: "Fight was 30 mins late!"

Pros: "Easy check in, bag drop and courteous staff"

Pros: "Easy boarding"
Cons: "No food or water"

Pros: "Great crew/ boarding/flight in general , on time & efficient staff"
Cons: "The seats need to be wider spaced as my husband is 6 foot & spent the flight with his knees against the back of the seat in front... a little more room please"

Cons: "Was 3 hours late with no reason"

Pros: "Quick and comfortable. Arrived 30 mins ahead of schedule"

Pros: "The price, the timing of the flights"
Cons: "Cheap thin seats squashed together means you can feel every time the person behind you moves. There were people yelling at each other because they were getting so annoyed by it."

Cons: "$120 bag fee!! Plane was late. Ticket line took over an hour. Paying bag fee was a separate line took one-half hour. Gate was changed had to move 1/4 mile."

Pros: "The trip was seamless for the most part."
Cons: "The jet star staff at the Auckland airport were rude when checking me and my bag in. Also both the domestic and international Auckland airports are awful."

Pros: "Italy a okay flight"
Cons: "Don't have WiFi connection"

Pros: "I wasnt hungry"
Cons: "I declined as i wasnt hungry or yhisty"

Pros: "Nothing"
Cons: "Check I'm rudeness...... absolutely despised employee"

Pros: "Nothing"
Cons: "Service"

Pros: "It was all on time. A good flight."

Pros: "First time flyer very good"

Pros: "On time departure/arrival"

Pros: "All very straightforward from boarding to landing. Pleasant and helpful crew. As comfortable as could be for a small plane."
Cons: "No entertainment available - although flight was only an hour so not really a big deal"

Cons: "Poor/no communication when flights were delayed, then cancelled, then delayed, then cancelled again! Resulted in waiting at the airport until after 12pm and very little of any sleep."

Pros: "Ease of boarding n checking in."
Cons: "Took awhile before we found out the gate. Not ur fault but too many crying babies on flt"

Pros: "The price, service, punctuality and the excellent service of all personal involved. Excellent service"
Cons: "A little de organized the boarding process but I have to say caused by passengers behavior, in addition some of the passengers didn't follow the luggage rule and nothing happened. I would like to suggest some information during the fligh. Where were be and what could we be seeing during our flight."

Pros: "On time. No fuss. No frills. As per expectations."
Cons: "Lower standards for no-frills airlines. Slow check-in at AKL, make sure you arrive 3 hours before departure time."

Pros: "2 hours late"
Cons: "2 hours late, constant 20 min delays until departure no real updates"

Pros: "The check in team was very cordial. The pilot did a great job in landing the airplane in difficult weather conditions."

Pros: "No issues with boarding"
Cons: "Delayed"

Cons: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"

Pros: "Comfortable seating and professional crew"

Cons: "Seats uncomfortable. You need a "not applicable" check for things that don't apply."

Pros: "Pilot made correct decision to abort approach."
Cons: "No plan to get passengers from Christchurch to Queenstown except bus or rent car, 7 hour drive in middle of the night. Never ride on Jetstar, take a car it's faster."

Pros: "Left & arrived on time -AKL to SYD."
Cons: "Not as low cost as advertised. Hidden costs: pay extra to pick a seat. Any seat. No luggage allowance, must pay extra for 1st checked bag. No complimentary drinks, must pay top price for coffee, water, juice. Airline coffee in paper cup. Credit card or debit only. Toilet use might be free... did not ch check."

Pros: "Great electronic boarding procedures, mobile app and website. Friendly, helpful and knowledgeable agents at airports and on-board. Will definitely fly JetStar in the future and highly recommend this airline!"

Pros: "Nothing good to say - flight was the 1st of the day and already 1hour late!"
Cons: "Badly managed with chaotic organisation"

Pros: "Never heard from the airline or had any warning. Found out at the airport. They better refund my trip. Had to pay to fly to a nearby city and drive."

Pros: "Great friendly cabin crew Only slightly delayed."
Cons: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."

Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."

Pros: "Comfortable and on time!"

Pros: "Staff always wonderful. They need to be to make up for the stinginess in comfort and services that characterise everything else about this budget airline."
Cons: "Seats have minimal recline, so sleeping on this midnight flight is so unpleasantly difficult. Jetstar flights almost always delayed, and this is even more intolerable when it is a 1 am departure time. And having to pay for all food, even water - I know this is a budget airline, but when airport security is so overzealous that it is nigh impossible to carry on your own water, airlines need to take some responsibility and provide hydration. Finally, not providing blankets and pillows while cranking up the aircon to arctic just adds to the unpleasantness. I get the budget angle, but this is just mean. I will not be flying Jetstar in the future."

Pros: "Ok"
Cons: "Ok"

Read more about Air New Zealand
COVID-19 information

Safety measures for airlines flying from Auckland to Townsville

Airlines flying from Auckland to Townsville have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Auckland to Townsville

Mandatory masks

Masks required on board, masks provided on flights from Auckland to Townsville

Social distancing seating

Middle seats unavailable to book on flights from Auckland to Townsville

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Auckland to Townsville

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