Daily cleaning, installation of cabin HEPA filters on flights from Belfast City Airport to Queensland
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Scores according to KAYAK customer reviews
Pros: "The crew was very nice."
Cons: "We received a food menu at the start of the flight, but didn’t get the mid flight snack that was shown, would like to have hotter coffee"
Cons: "Jam packed flight. Qantas is squeezing people in and squeezing the profits. Happening way to frequently now."
Pros: "The crew was nice, the movie selection was good."
Cons: "More space in seats"
Pros: "Love qantas airways! Such a great and safe airline."
Cons: "More entertainment options"
Pros: "The service and entertainment provided"
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Pros: "Great experience - love travelling Qantas on International flights"
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "We strayed to competing airlines the last few trips, but can't best Qantas for friendly service, inclusive and on time departure"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Cons: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."
Pros: "Pillows were comfy, seats reclined to a comfy position"
Cons: "I left my jacket on the plane and didn't notice until I'd gone through customs (about 20 minutes after leaving the plane). There was NO way to contact Quantas or go back or do anything to get my clothing back. No one at the airport had any suggestions for me. The airport phone that dialed Quantas was only for frequent flyer point inquiries. I have now been trying for a full day (three phone calls with zero helpfulness) to see if anything can be done. I understand that I made the mistake of forgetting my items but the 17 hour flight left me a bit spacey. I am super frustrated."
Pros: "The flight was on time. Crew was pleasant."
Cons: "The food was terrible."
Pros: "Great staff and entertainment."
Cons: "Boarding took forever. Flight was almost 1 hr behind."
Cons: "Arrogance of the crew"
Pros: "It was nearly impossible to get in or out of our seats when the chairs in front of us were reclined. When they are straight up it was no problem. Legroom was ample and the blankets and pillows were a nice touch."
Pros: "The person who took my wifes wheel char all te way to the gate"
Cons: "The agent cabin crew member who forgot to help us with our seaating"
Pros: "Fabulous service and comfortable seats"
Cons: "Not applicable"
Pros: "The crew is always pleasant and helpful."
Cons: "The business class seats are average at best. The dinner service is good but not well coordinated. The cheese platter at dessert is really anticlimactic. I look forward to international biz class meals, but I want this to be better."
Cons: "Service was poor."
Pros: "Decent plane, good staff, very clean"
Cons: "Food was only ok, limited entertainment choices"
Pros: "Again the staff were great but that’s it for this flight. The rest was a pretty poor experience."
Cons: "I paid extra for a window seat NOT over a wing but given the flight switch was given a window seat with no view (over wing) and no recline (against a bulk head wall). So I paid extra for worse seat to the wrong destination!"
Pros: "the size of the aircraft and leg room in coach."
Cons: "I had ordered a special meal which was never delivered. I also don't like the weight restriction for carryon luggage. I got from the US to Australia without my luggage weighted and carried it on, but on my return to the US was told I had to check it. DO NOT like checking luggage."
Pros: "No issues, quick and friendly."
Pros: "Flight crew were not enthusiastic about their job. Need to do service with a smile & not act like we are burdening when a request for certain service was made."
Cons: "Plenty of movies to watch"
Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Pros: "Flight was on time. Assistant at luggage drop off was very pleasant and helpful"
Pros: "I knew what to do without having been there before, thanks to electronic info available at my seat, in-flight announcements and signage at the airport."
Pros: "Staff were friendly."
Cons: "The plan was older and the seats were uncomfortable and cramped compared to other long haul flights I've been on. I paid extra to fly with Qantas because it's usually a better experience but this was poor compared to past flights. My tray table was broken and kept falling down. My boyfriend had a lot of technical issues with his TV. Boarding was done poorly as it was a bit of a free for all. And the food was very bad."
Pros: "Relatively smooth flight. Good snacks at back of plane. Plenty of bathrooms. Crew were courteous and helpful."
Cons: "Headphone jack and USB charging jack didn't work. So wasn't able to watch any movies. Arm rest was broken. When the seat in front reclines it gets very tight forcing you to recline and do it to the person behind you. Needs refurbishing. The seats are in poor shape and are pretty tight."
Cons: "Bathrooms were disgusting, plane was dirty"
Pros: "Economy cabin red-eye service Perth to Sydney included sandwich and drink soon after departure, quiet cabin with ample at-seat entertainment for those electing not to sleep on the way, and cold bottle of water immediately upon decent in the morning. Being from the US, the cabin and service level far exceeds domestic service offerings from the large US carriers. Value quickly exceeds that of low-cost carriers, especially as a checked bag is included."
Pros: "Crew was kind, food was good"
Cons: "Very little legroom"
Pros: "Amazing crew and staff."
Cons: "No vegetetarian food option, seat 16f was soiled, fold down tray had sticky residue from previous flight(s)."
Pros: "Great selection of entertainment. Good pillows."
Cons: "They let us know by email little before departure that there would be a delay of 1h 15 min in our arrival to London. This made me uneasy from the very beginning that I would lose my London-Luxembourg flight. The crew in the boarding gate, only after much insisting, said they would make a note so that someone from Qantas would wait for me and help me get my London-Luxembourg flight no problem, but in the next stopovers (Melbourne, Dubai), there was no sign of this. Also, the delay in the end was 2h 20 min - and I lost my flight to Luxembourg."
Cons: "Very cramped. Food was poor. Limited games choices in the entertainment."
Pros: "movie selection"
Cons: "Crew is not friendly or helpful Many times you couldn't get them. Serving process is very poor due to the process."
Cons: "The title says it all. This is the first time I ever flew Qantas, and I will try to never fly with them again. I saw one of the old, battle ax stewardesses actually physically shove an elderly Chinese woman who was wandering the aisle before leaving the gate. I mean, the woman should have been in her seat, but that was no reason to body-check her like Wayne Gretzky (or Ron Barassi, take your pick)! Totally unprofessional."
Pros: "Wrote a story published in the Samoa News today"
Cons: "Never got my bag in Sydney and I am enroute to the Kingdom of Tonga now"
Pros: "Food on 1 leg of journey NY to LA was remarkably good!"
Cons: "Staff was miserable, complaining to each other which I feel need not be overheard by passengers."
Pros: "Everything. Personal service, excellent food and entertainment plus very comfortable."
Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Cons: "Seats where narrow"
Pros: "excellent food, first rate movies choices, newer plane, professional staff"
Cons: "There was a child in a car seat in the seat behind me and she kicked my seat for the first few hours. At that point the parents turned her seat around and it was easier to fly. The window seat is usually my preference but strangely enough there is so much of a gap between the seat and the "wall" and window that i constantly lost my pillow in the slot"
Airlines flying from Belfast City Airport to Queensland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Belfast City Airport to Queensland
Masks required on board, masks provided on flights from Belfast City Airport to Queensland
Social distancing seating
Middle seats unavailable to book on flights from Belfast City Airport to Queensland
Testing for antibodies, testing for symptoms for flights from Belfast City Airport to Queensland
Waiving of change fees. Search flexible flights from Belfast City Airport to Queensland