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Food isn’t hot, seat is too tight even for a person weight 120 lbs.

Cathay has always been great. Even allowed some leniency on my baggage weight. I believe they are also on the more leg room side of airlines.

Everything and everyone were excellent except for the charge for using WiFi; there was no escape from this fee except to not use it.

My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.

when i ask for help all the crew members had a look like why are you calling me? very terse and rude.

Overall pretty good experience. It would be nice to have caught the attendants even they were flying down the aisle with snacks, and if they could cater to multiple dietary restrictions (bland and no lactose. The customer service chat is a bad experience), but otherwise no complaints.

Great entertainment system, the seat is a bit old style needs refurbishment

There is very little in the title" Premium" in the Economy experience with Cathay, Melbourne to Hong Kong. The seats are uncomfortable and the cabin with outdated 1990's decor and trim. The food service was sloppy and the leg room providing little to no advantage over regular economy seating. Infact, the Sunday flight was not fill occupancy and I would have done better saving the significant additional costs for the PREMIUM ticket and taken advantage of the seating. If you are a regular premium economy traveler of EMIRATES expecting the same experience on CATHAY, you will be disappointed. Emirates far superior.

The overall flight went well and the aircrew was pleasant.

The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.