Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
I did not use the in flight entertainment, but the selection appeared to be decent. Take off was delayed, but otherwise the process was uneventful.
Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.
When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.
Flight departed in time and arrived on time, no issues at all.
This time is good . Don’t cancel flight with out early notice .
It was pretty good. Everyone friendly. Like all airlines, the draconian limitations on baggage and weight and not giving even a free soda kind of drags down the experience a bit.
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Very good overall. Highly recommend for all flying to Australia
Qantas is always subpar beyond comfy chairs for a domestic flight
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
Inflight entertainment, poor that there are no headrest screens on aircraft used for an international flight.
Touch screens were very difficult to use, generally being laggy and unresponsive- it was quite an art to get it to play the thing you wanted rather than some thing at random. Selection of films and Tv was good when touchscreen decided to finally respond.
Their aircraft are old and amenities lack way behind other international carriers leaving from BNE. Even in economy
The old Plane had not been cleaned properly in a long time.
Top notch service, good selection of snack and meal options, generous accommodation for luggage, and great selection of in cabin entertainment. I really appreciate the offering of pillows, blankets, sleep mask, tb&paste, and earplugs. The only complaint I can make was that my seat was horribly uncomfortable and lacked cushion.
An extremely long flight packed in like sardines. But they feed you often with meals,drinks and snacks. They have a lot of movies and audio books
Delayed - leaving, delayed getting to the gate at destination. What should have been a very easy flight and experience was not.
Flight did not have wifi service. It was experiencing technical difficulties. Definitely and old plane that needs updating.
Flight was delayed but more than 90 minutes. This caused me to miss my available windows for pick-up by a friend. I had to pay $125 for an uber back home from the airport which was an added expense that I had not budgeted for my trip. Staff was friendly.
It was perfect! I've never flown with United before, but I definitely will in the future
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
They lost my luggage, so, not happy. The crew was nice but my suitcases never made it, still trying to find out what happened!
Flight was delayed 8 times. We were sitting at the airport for 14 hours. We got 2 hours of sleep (if that) on what was not meant to be a red-eye.
The flight attendants were great, I joked with one I can’t remember her name, a blond, really sweet. I thought it was run well very professional. This was great i survived Spirit, I know for which I speak.
My priority checked bag was not loaded on the flight. I had to sit in baggage claim in Las Vegas for 2 1/2 hours waiting for the next flight. All baggage staff were very helpful, tracking showed it as scanned for loading. Nobody told me why it wasn't on my flight.
First class felt like economy, seats were horrible, food was horrible, staff inattentive
The flight was on time. The seats were ok and the Indian veg food was good. Overall good experience.
My original booking with Air Canada turned into a headache
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Good service was quite limited but that is due to short flight.
Great service, friendly flight attendants. Boarding was easy. Food was airline food, nothing special but okay. Entertainment was great and overall experience really good. would fly with Air Canada again any time
Easy boarding, punctuality, decent service. The only thing I would complain about is the misleading claim of free messaging, which you do not get access to without preparation prior to the flight.
I got hurt and needed a wheelchair. They were excellent. I also appreciated the fact that they kept me informed thru out the whole trip regarding boarding, gate changes and luggage info.
The bathroom I used could have been cleaner and tidier. Didn't look like it was kept very well. The staff were super helpful. There was an issue with my screen, and they rebooted it for me. They were also great at dishing out our meals, and cleaning up after.
The flight crew were really great. One of the ladies approached me immediately before we even took off to say she would do whatever she could to try and find me some more room, as I’m 6”7 and the seat I had paid for and picked thinking it was the emergency row was incredibly cramped. The legroom was great but my seat itself was very thin due to it being on the aisle right at the front. This caused my fold out table to be incredibly difficult to use and my fold out tv basically in the walkway. I’ll know for future flights with air Canada which seats to choose. The only other issue I had was that other than its positioning in my seat, was that my fold out tv didn’t actually work. This wasn’t a major problem at all as I had my own phone and music to listen to but just in case my particular seat’s tv needs repairing I thought I’d mention. Otherwise I had a very pleasant flight and experience this time on air Canada compared to my same flight last year.
I had booked flight with Air Canada. I was bumped off of original flight and had to stay over 3 extra hours in Vancouver. My seats disappeared and wife and I were not seated together, and stuck in back of plane. AC said it was United's fault. I paid AC for upgrade seats originally.
Plane was in good shape, multiple passes from the drink cart, and one of the smoothest flights I've had in a while.
The flight was delayed by about an hour due to a maintenance issue which later then required a change of planes. The crew was great and friendly. The in-flight entertainment did not play properly on Apple Vision Pro in a Safari browser. Although the movie trailers would play fine, the actual movies themselves just had a black screen with audio. There must be something with copy protection or something that isn’t compatible with the Safari browser on Apple Vision Pro. The free inflight Wi-Fi for American Airlines Advantage members is a nice bonus. and is great that they aren’t charging extra for things that have become basic utilities in 2026, like internet access.
Mostly great. Only issue was with the WiFi. Halfway through the flight it was spotty and I was unable to work as I planned. This impacted my work products as I am traveling for business and it was an unexpected hindrance which was inconvenient. Flight here was amazing. For a 5 hour flight something more than a Biscoff would be nice but I’m just swinging at windmills I guess…
The flight attendants as well as the gate agent were out to lunch. Nothing extraordinary about their service. American just keeps getting worse every year.
Better service. No food options, but we did get drinks and a cookie.
We were 4+ hours delayed. AA is absolutely obnoxious. They just kept pushing back the time to the point where we did not get into Vegas until after midnight when we were supposed to arrive like 845pm.
We will be writing a long, detailed letter to corporate about our awful experience with American airlines.
Very helpful ground crew after an earlier flight delay and being rebooked on a different flight.
I was a little disappointed of not having an android charger. Only one it was for an iPhone. I've flown American in the past and had access to one.
Almost everything was outstanding. First, we boarded on time and the flight crew did a great job getting everyone seated. Then the pilots took their time and care to make sure the plane was full de-iced three times as there was a bad ice storm a few hours earlier. The plane ride was smooth and comfortable and even the economy seats had decent room and comfort. Flight Attendant Lisa went above and beyond to make sure I was comfortable - she is outstanding. The only thing wrong with the flight, and it is something which needs to be addressed, is that the gate to gate time was over 6.5 hours and not one meal was served. The only thing offered to eat were two small cookies for a transcontinental flight - unacceptable. Charge me more but give me a meal for a long flight. Thankfully Lisa found something for me.
