Daily cleaning, installation of cabin HEPA filters on flights from Brisbane to Sweden
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Scores according to KAYAK customer reviews
Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "The service, foods , sack ,"
Pros: "The crew was really nice. The plane was clean and comfortable."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Cons: "For a premium economy service, it was really good."
Pros: "Arrived on time."
Cons: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Cons: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Pros: "Better flight as bigger craft and no neighbours in my row so I got some sleep."
Pros: "Extra leg room, great service and good food."
Cons: "The entertainment system feels dated (no touch screen) manual rewinding of movies, selection of movies"
Cons: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Pros: "Got bumped to Business Class"
Cons: "I liked everything"
Pros: "Food was pretty good. Loved the Weiss ice cream bars"
Cons: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Pros: "The lunch and dinner menu was excellent"
Cons: "more bathrooms."
Pros: "Spacious and clean"
Cons: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "It’s worth it to pay a bit more for the extra legroom seats."
Pros: "Very good service."
Pros: "Great set up with two seats, window and aisle"
Pros: "The seats are very comfortable. There was ample entertainment."
Cons: "No complaints at all. They are very professional and I would chose them again."
Pros: "Not much"
Cons: "Not as good as they were once"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "fast crew service friendly staffs. clean toilet"
Cons: "everything was good"
Cons: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Pros: "friendly staff top Service top Inflight"
Cons: "old aircraft, no usb or power point charging. choice of 5 movies"
Pros: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Cons: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Pros: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Pros: "Staff managed to change seating due to height. Very accommodating."
Cons: "Entertainment console dated. Sound very crackly. Video images not sharp."
Pros: "Hard to find lounge for bclass users"
Pros: "Service was best in class"
Cons: "Planes are old. They never seem to use newer planes on the Brisbane leg."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Cons: "Old plane. Old in flight entertainment."
Pros: "Reasonable price"
Cons: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Pros: "Personal TV"
Pros: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Pros: "Consistency of service, efficient"
Cons: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Pros: "everything, excellent job"
Cons: "Seats are tight and hard"
Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Pros: "Great service, great experience."
Cons: "I liked it all."
Cons: "No complaints"
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Flight on time"
Cons: "The in flight service was not as good as I remember the last few times I flew with Singapore. ."
Pros: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Pros: "Great Food"
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Business class upgrade"
Cons: "Sitting in window next time"
Cons: "No food on board, very poor services but punctual"
Cons: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Cons: "Lufthansa’s needs to get their staffing act together. It took 1 1/4 hrs to check in due to insufficient staff & then once on board the flight it was announced there was no food available due to staffing shortages"
Pros: "More leg room"
Cons: "Leg room and bigger seats"
Pros: "The crew was excellent"
Cons: "Luggage did not arrive."
Pros: "Absolutely nothing."
Cons: "Absolutely everything."
Pros: "nice catering (free drinks is a pleasure), tickets close to the ones provided in earlier times"
Cons: "a bit delayed,"
Cons: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Pros: "Timely departure and arrival. Friendly and effect I’ve staff. Despite close connection in Frankfurt, luggage made it with me to Atlanta."
Cons: "Classical music selection was extremely limited. Complementary headphones were inferior to the point of being useless. I could understand only a small amount of the dialogue until I switched to my own earphones."
Cons: "Flight was canceled one hour before departure. There was no explanation except that the crew decided not to fly from Boston to Washington DC. We waited for two hours in a line to get rebooked. We lost our tickets on another flight connecting us to our final destination. Therefore, we had to re-book that flight and incur charges. Lufthansa Considers this consequential loss not responsible for fees incurred. This service is unacceptable and will make us reconsider ever flying this airline again."
Cons: "Absolutely perfect."
Pros: "Crew was hospitable and flight was clean."
Cons: "Two hours to unload my luggage!"
Pros: "Food. Variety of entertainment. Flight had empty seats."
Cons: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Cons: "Just a shirt flight, no problems"
Pros: "Check in, crew and food"
Cons: "Over than one hour to board only one security lane was open and no enough trays for check our stuff"
Cons: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Pros: "Premium Economy is awesome! Bigger seats with more leg room than I need (I'm just over 6 feet tall), leg rest (oh yeah) and a travel kit with toothbrush, toothpaste, socks and travel sleep mask. The crew was very good-hospitable and accommodating."
Cons: "Economy is terrible-small seats-went one way on economy and never doing that again!! FYI- Emirates economy is awesome and so this is my first time not flying economy.."
Cons: "Stroller damaged by cargo people"
Pros: "Lufthansa pilots are some of the best in the industry and the flight was extremely smooth from take off to landing. There were bouts of turbulence but the pilot immediately changed altitudes to steer away from it. Flying on the 748 is a pleasure and it's a shame these great planes will eventually all be phased out in favor of more fuel efficient 787s and their Airbus counterparts."
Cons: "Having to pay 86€ for a second suitcase that weighed just 15kg. In JFK they didn't charge me but Germans always go by the book. I think for the price of the ticket and lower gasoline costs compared to the height of the recession this is simply outrageous. Next time I'll pay for economy plus. You get a seat that is wider than economy but a little bit less legroom than a business one and the second baggage is included. The meal was nothing special but the friendliness of the flight attendants made up for it."
Pros: "Great service from a super crew. On time."
Cons: "Seat size and spacing is at an absolute minimum level even for small people."
Cons: "viewing programs was not user friendly and slow (touch screen) other airlines have done a better job on the user interface of the entertainment system"
Pros: "Very friendly stewards, great in lounge boarding for Gold members, great to have sparkling wine as a choice for economy too!"
Cons: "Tiny chairs, tiny leg room, crappy airplane food"
Pros: "Food was by good"
Cons: "The cabin air at my seat was very stuffy. There's no air vents and I can't control getting fresh air"
Pros: "Great crew. Very comfortable flight, good food. On schedule"
Cons: "Their silly 8 kg weight limit for carry on baggage was a surprise and really not consistently enforced. Couldn't go through the one pass customs line adding more than an hour to that part of my trip. Crew couldn't answer questions about dairy in the food."
Pros: "Price was right."
Cons: "Just as bad as on any other airline these days."
Pros: "The flight was on time, the staff was attentive"
Cons: "1) I was assigned a different seat than I selected when booking. 2) Cake was served as the only food option - poor nutritional value."
Pros: "Friendly crew"
Cons: "McDonald's type food. I couldn't eat it at all. TV screen with very slow response, almost impossible to use. Very frustrating on a long flight."
Pros: "all are O.k"
Pros: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Cons: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Pros: "Service,entertainment, and food. Easy check in"
Cons: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."
Pros: "crew interest and flight amenities; excellent meals"
Cons: "not applicable"
Cons: "The fact that the person in front of us could push her seat back to the point that the TV screen was up in my mother's face. Just because someone has paid extra for a better seat, does not mean they should inconvenience elderly people (who are less flexible in moving further back). This creates a poor environment. Please consider not having your seats recline to the point where they make the person in the seat behind, extremely uncomfortable."
Pros: "Lufthansa is one of the best in the world at transatlantic flights. There was extra room in business so they relocated me to a spot where I could have a bit more extra space. The food was wonderful. The service was wonderful. The flight left on time and arrived early. The seat was comfy. Really nice flight."
Cons: "Um, have to think. They could find a better ice cream? They should have turned on the outlets earlier so I could recharge my phone?"
Pros: "Prompt; efficient."
Cons: "No issues."
Pros: "Good service."
Pros: "Nicely appointed plane, nice staff...even though we didn't order a special meal the flight attendant found something for my allergic son at the end... Hot wet towels, a nice touch."
Cons: "Although dismal, running out of dinner choices before half way into serving...And given the prevalence of dairy allergies one choice should be dairy free without compromising quality or taste - why does the chicken dish has to have dairy products? Quality of food overall was so so."
Pros: "Lufthansa always has good service and amenities"
Cons: "I believe it is Lufthansa's responsibility to move my seat if I am seated next to someone who is taking up more than half of my seat for an 11 hour flight"
Pros: "Reliable service"
Pros: "Everything just sort of fell in place. No complaints!"
Cons: "Didn't happen. Missed it and got re routed thru United."
Pros: "The boarding process and flight was smooth and punctual"
Cons: "We were stuck on the plane for over an hour after we landed in Munich without enough updates on the situation. We waited for the stairs and bus to come then when we got to the terminal our bags did not come and I had to get my baggage shipped. This was very inconvenient and there was not any notification for the baggage delay."
Pros: "Got to sit in the top deck of the A380; Luftansa sets aside a small portion of the top deck for economy passengers. Flight was much quieter for economy passengers than on any other plane I've ever flown because the top deck is further from the engines. It was an extraordinary flight."
Cons: "Food was OK, but nothing special."
Pros: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
Cons: "Best flight I’ve ever had. Need to have this many people on the plane every time"
Pros: "The lie-flat seats were just great ."
Cons: "Storage space should be made available beside the seats , especially during take-off and landing. There is none right now , and that's in Business class."
Pros: "I was i business class and the crew were very good"
Cons: "nothing as it was not a long flight, only 3 hours"
Cons: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Pros: "The crew was helpful and polite, food was good"
Cons: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Cons: "2 hr delay"
Pros: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Cons: "There was no soap in the toilet..."
Pros: "clean planes, timely service, nice flight attendants"
Cons: "no power outlets narrow selection of juices/water on the plane"
Pros: "The choice of entertainment is huge"
Cons: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Pros: "Nice crew that were helpful."
Cons: "Small plane, cramped seating."
Cons: "They have no charging points for the phone"
Cons: "No food only blueberry juice and water"
Pros: "Service was good"
Cons: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Pros: "Crew attitude, food, bluberry juice, punctuality"
Cons: "Babies under 1yr need bassinet by regulation, pls implement. Tough to hold kid for 8 hrs, even with baby bjorn - can injure baby's neck!"
Cons: "Completely destroyed our itenerary"
Pros: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Cons: "Crew great!"
Pros: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Cons: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Pros: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Cons: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Pros: "The food was surprisingly pretty good"
Cons: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Cons: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Pros: "The flight was late. Some people had problems to find place for their luggage, which took even more time until we were ready to take off."
Cons: "Plane too small. Avoiding Airbus jets from now on!"
Pros: "Very easy check-in process, very easy boarding process, flight attendants were pleasant. Comfortable seat which allowed sleeping easily"
Cons: "no problems"
Pros: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Cons: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Cons: "announcement in English hard to understand"
Pros: "Finnair was tolerable for a 1.5 hours flight. I tried blueberry juice for the first time and quite liked it. There was no food on this flight."
Cons: "Nothing to complain about for the short leg."
Pros: "Arriving safe."
Cons: "We sat in the plane for 7.5 hours before moving. Airline provided no extra food though served what was meant to be breakfast before landing in the evening. Then they had not even coffee before actually landing. The vegetarian breakfast that was served in the evening had one dry pita bread with two slices of cucumbers and tomatoes, very lousy. Finnair has had that for years. If you order lacto-ovo meal, you get a vegan breakfast, a very low quality one. Why? I paid about $1500 for the flight and would like some service, too."
Pros: "Everything well organized"
Pros: "Not much."
Cons: "Entertainment system did not work. Special meal was terrible. No toiletry bag for such a long flight. Btw I paid extra for a bad seat."
Cons: "very little leg room for anyone over 6 feet"
Pros: "Friendly staff"
Cons: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Pros: "The dinner tray was actually one of the best I ever had in a plane (except maybe for the bread). Flight was comfortable overall, I was just a little too hot, with no individual air vent."
Cons: "A little too hot, and no WI-FI. Other than that, great flight."
Pros: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Pros: "Polite and friendly flight attendants, smooth boarding procedure"
Cons: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Pros: "The flight was so-so. Cramped seating with mediocre food."
Cons: "The problem I had was the multiple email updates from Kayak with the wrong departure time. Fortunately, I checked with American directly. Even after the flight departed I was getting emails that I still had four hours left. Doesn't make sense."
Pros: "The new 777 airplanes were exceptional as well as the splendid airline crew!"
Pros: "Flight attendant , i dont her but she was sweet and attentive."
Cons: "The leg room was really tight even for short person"
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Pros: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Pros: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Pros: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Cons: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Pros: "For the first time ever I had a flight on British Airways where I did not feel like I wanted to choke somebody at the end of the flight - so I was pleasantly surprised at this particular BA flight."
Cons: "BA gates in NYC are abysmal - the entire terminal is... Why are the restaurants advertising being open to some specific time (well prior to the departure of this flight) yet then have staff holler at you that they are closed when you try to go in well before that time. It would have been very nice to have been able to sit down and have some dinner prior to the flight, but the rudeness of both of the two restaurants and their staff was worthy of the notoriety of NYC attitudes (which I don't generally see in mainstream NYC society)."
Pros: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Cons: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Cons: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Cons: "No in-flight entertainment and seats didn't recline well"
Pros: "Flight operated by BA; food was excellent, wine was free, crew were friendly."
Cons: "Legroom so cramped its dangerous; worse than on my CRJ connecting flight."
Pros: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Cons: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
Pros: "Liked the upgrade seat"
Cons: "Food was aweful both the dinner and the breakfast the following morning ."
Airlines flying from Brisbane to Sweden have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Brisbane to Sweden
Masks required on board, masks provided on flights from Brisbane to Sweden
Social distancing seating
Middle seats unavailable to book on flights from Brisbane to Sweden
Testing for antibodies, testing for symptoms for flights from Brisbane to Sweden
Waiving of change fees. Search flexible flights from Brisbane to Sweden