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Excellent service in business class. Well worth the slightly higher fare as it includes lounge access, additional luggage weight and a full hot meal on board.

HAVING ANNOUNCEMENTS FOR PEOPLE TO BOARD ACCORDING TO GROUP IS ESSENTIAL N ENSURING N CUTTING OF QUEUES, EXCEPT FOR PRIORITY CLASS PASSENGERS ON A SEPARATE Q

Good experience although the boarding gate is at the terminal extension hence need to leave lounge to head over earlier.

I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.

Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.

Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean

Delayed flight in Singapore caused the transfer at Bangkok to be very stressful. Fortunately, no elderly were in this trip, else it will not be possible to catch the connecting flight. There were also several occasions throughout the flight journey where some of the passengers were not wearing their seat belts despite several remainders from the stewardess.

The aircraft was really old, the staff demotivated and the overall United airline service is horrible

Increase the number of available films, including variety. All other aspects were great.

food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...

Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time

Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.

The flight was delayed and one member of the crew was a bit rude. But apart from that all good.

Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.

Overall good but staff in the place looked extremely tired after 8hrs in 14 hrs journey and then service was cut short and response time for calls increased in later part of flight. Food was ok not astonishing

Food and Service inside the flight. Airport service from Qatar is not good mainly because of lack of coordination and not used of seeing so many ppl commuting

Service and boarding is good in brussels But in Qatar, boarding needs to be improved and waiting in very big queue for boarding. Parents with kids needs to be given some priority also.

I like is everything is good seets are little uncomfortable during the long flight ✈️ Doha to us , luggage 🧳 came too late overall very nice thank you for all

Nothing I knew what I was getting into ; no complaints when on string budget

Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.

Seats were very comfortable and the staff too was very friendly.

I liked the crew, the food and the foot space. I did not like the comfort of the seats.

More leg space than other flights, but *maybe* narrower seats

More leg space than other flights, but felt like *maybe* narrower seats?

second leg was more comfortable. Customer service in Abu Dhabi is okay.

Needs better seat for business class. My seat was falling apart. Also no WiFi on that flight

Boarding catastrophic let alone have to claimb the plain rather than using jetway. 5.5 hr delay leaving had to do stop in Lgw for a new crew which further compounded the delay. Connecting flight would not wait and had to pend a night in a hotel. Curiously my seat would not go full flat.

Crew was good, boarding mediocre, food choices were limited, seating was not comfortable

I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.

The seat was not functional. Very uncomfortable to sit upright for that many hours😢. There was no legroom. Can’t move the legs or the body. We should have the option to pick our seats. There was no need to call customer support team and have them pick and we pay for the premium seats. When I called the CST regarding the seats, their response is gaslighting. Total disappointment. We have paid to be tortured by Etihad Airlines.