Subject: Complaint Regarding Cabin Temperature on Flight SQ447 (DAC–SIN)** Dear Singapore Airlines Customer Service, I am writing to express my disappointment regarding my recent experience on flight SQ447 from Dhaka (DAC) to Singapore (SIN). After boarding, it became apparent that the cabin air conditioning was not functioning adequately. When we initially raised the concern, a flight attendant informed us that it would take approximately 10 minutes for the temperature to cool down once the aircraft began operating. We trusted this explanation; however, the cabin remained uncomfortably warm, and many passengers—including my family—were sweating for an extended period. After approximately 45 minutes, I raised the issue again. While the attendant mentioned that adjustments had been made, the response did not reflect the seriousness of the ongoing discomfort. It was only after about an hour into the flight that the temperature finally improved and the cabin became more comfortable. I also spoke with several other passengers seated nearby, and they confirmed they were experiencing the same issue. As a frequent traveler who has always associated Singapore Airlines with high standards of service, this experience was very disappointing. It has made me reconsider choosing this route with your airline in the future. I hope you will review this incident and take the necessary steps to ensure that such situations are handled more promptly and professionally going forward. Thank you for your attention to this matter. Sincerely, Mohammed Shahriar
I loved the full Taylor Swift selection but felt that the other selections were limited, didn’t span the popular music eras nor a wide enough range of music genres. BUT the seat and bed were GREAT (it was wide, long enough, had great storage, firm enough to uphold body postural comfort). Outstanding crew and really great food - gourmet innovative dim sum breakfast so different from the boring standard fare offered by many other business class products.
The consistency with Singapore Airlines is fantastic. Crew are always brilliant and food delicious in business class
The business class seats were very uncomfortable. When in lie flat position my legs were very restricted.
It was very good experience on board to Sydney with SQ.
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
Didn't like much at all Nowhere near enough legroom, narrow seats. Aisles not wide enough for safe food trolley access and husband had his knee hit cos not enough leg room. Would take a lot to convince us to fly Singapore Airlines again which is a pity cos it was always our go-to airline
Once again the meal served was delicious - we got chicken rice
Transfer within the same terminal and lots of facilities at the airport.
Very slow check in. Food poor and some of the special meals offered were not available. Luggage then didnt arrive and still waiting for news 48 hours later
Need to improve on punctuality. My flight was delayed by 1 hour.
Seats were uncomfortable and the vegetarian meal was awful. Some of the entertainment didn't work.
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
I enjoy flying with Thai Airways, however their B788 business class configuration is quite dated. Additionally , while the service is always friendly and efficient, I’m getting tired of the same “usual suspects” when it comes to food choices. Since it was a lunchtime flight, what about some gourmet sandwiches or some type of salad dish for the main course? The entertainment options are also quite limited and this is not unique to TG, so much so that given the short duration of the flight I ended up not bothering with any entertainment. Finally, despite signs around the cabin advising wifi available, I was unable to con-net and in fact I’ve never been able to connect on any TG flight over the last year or so - what’s the go here??
Service on board was excellent. Flight attendant was very helpful. I wish the website is more functional. I can't even choose seats online and had to call the customer service. During check-in at the counter in CGK, I saw a printed page about paying for the bulkhead and exit row seats, so I asked the staff at the check-in counter. I was told that the flight is full and there isn't any seats available for paid upgrade. When I boarded the plane, I saw so many bulkhead and exit row seats empty and asked the flight attendant. He allowed me to purchase the upgrades on board. It would have been nice if I could purchase the upgrades ahead of time, eg. During online check-in or bag drop at the airport. The economy seats in the A350-900 are arranged in 3-3-3 configuration. Seat width is a bit tight for me.
The flight attendants ignored us several times which was annoying. The sandwich thing wasn't very good but it's only an hour flight, it would have been better to have entertainment over bad food.
It was good overall. At 6 foot 1 it's hard to say anything seat on a flight is comfortable but it would be nice to have more legroom. The meals were good but would have liked to get wine much sooner.
Lunch Food was tasteful and had variety. Seat was comfortable. However, when I was reserving my seats during booking, the seat configuration showed was 3-3-3, but when I boarded it was a 2-4-2 configuration? Also during booking, I had also bought travel insurance together with my TG booking. However there was no confirmation of my purchase from Allianz and TG. After several emails with TG contact, sales, reservation and Allianz was i able to confirm my insurance purchase. When the policy was issued, the birth dates of me and my wife were wrongly stated and I had to go through another round of emails with Allianz to get it corrected. Otherwise any claims would be void! It was indeed not a very good booking experience!
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
Efficient like all the other flights with them. An outstanding budget airline!
I upgraded my flight to business and before boarding they told me they will not have food on the flight unless someone declines the food service.
More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.
Good service and food. However, we paid over $400 for aisle seats for my disabled husband and me, and we were given window and middle seats. This was dangerous for our health condition on such a long flight. We needed to stand up and walk around frequently, but we were stuck in our seats. Please give us a refund of our seat payment since you chose not to honor our request.
The bed was alright in business class. Food variety and quality were not up to the mark compared to the business class airfare.
Cathay flight was fine, Amsterdam airport was a nightmare, spent way too much time walking to our next connection, no travelators.
Cathay Pacific helps me with the planning due to weather delays. Well planed flights.
There is very little in the title" Premium" in the Economy experience with Cathay, Melbourne to Hong Kong. The seats are uncomfortable and the cabin with outdated 1990's decor and trim. The food service was sloppy and the leg room providing little to no advantage over regular economy seating. Infact, the Sunday flight was not fill occupancy and I would have done better saving the significant additional costs for the PREMIUM ticket and taken advantage of the seating. If you are a regular premium economy traveler of EMIRATES expecting the same experience on CATHAY, you will be disappointed. Emirates far superior.
Very poor check-in experience, and flight meal service was very disappointing with no drinks service or hot meal.
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
Uncomfortable seat/ bed. Opted for a front window seat without TV not working ). A bit smelly blanket and environment inside.
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
Wow very impressed by the quality and attentiveness of service of China Southern. Lived the blankets! Will definitely fly with them again. Despite language barriers, a few attendants know enough English to understand our rudimentary Mandarin and respond to basic questions. Although they don’t explain the beverage and meal service on the website or ticketing documents, they offered regular beverage cart and snacks during the beginning hours and end hours of the long, transoceanic flight. A full meal at the beginning and end of the flight as well, and a midflight small sandwich (dinner roll sized) but we weren’t hungry and didn’t try that one. The expectation is that every sleeps during the middle of the flight. We were on a “redeye” departure from LAX with a morning arrival in China, so I don’t know if this service pattern is the same for other flights. The domestic flight we took from Guangzhou to Harbin offered conventional refreshments and meals like a US flight service. Note that they didn’t offer diet sodas. If you like to stay hydrated, I recommend bringing plenty of your own. It is served in small cups like any other drink. You can ask for a bottle but they’re tiny - about 6 ounces.
The back of the chair - premium economy could not move back - not worth the price
It was okay. Boarding the staff made you feel rushed like we were late or something
I love flying Chinese airlines in general but China Southern is probably the worst of the lot. The service is poor and food is below par.
Had some luggage loading delays but it was still a good experience
We bought the business class tickets. The check-in staff and onboard crew were excellent, providing commendable service throughout. However, it was disappointing to find that China Southern Airlines does not have a lounge at SFO. Instead, passengers were provided with a $35 per person food voucher, which fell short of expectations. Furthermore, the quality of the onboard food left much to be desired, marking a significant decline compared to our previous flight experience in 2019, prior to the pandemic.
No red vine, no whiskey, no vodka. No that I wanted all of them at once but still...
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Quality flight from start to finish. Customer service is evidently very important to this company. The staff really exceeded expectations.
Flights were delayed, Food was good but only 1 meal instead of 2.
The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed
The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.
Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.
The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.
Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
I asked for more food as i was too hungry or I probably missed MAS onboard food. Both flight-attendants fulfilled my request by giving me both menus - the Nasi Lemak & the chicken noodles. Both tasted very nice. Thanks Mas. I think asked for skyjuice 5x & tomato juice twice
