Daily cleaning, installation of cabin HEPA filters on flights from Dunedin to Queensland
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 9h 15m
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Scores according to KAYAK customer reviews
Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."
Pros: "The crew"
Pros: "New Zealand Air staff were friendly, informative and courteous throughout the entire flight! I was floored by their service and by what was offered. They even worked to arrange for people to move around (some were packed 4 to a row, but there was plenty of space throughout the craft)."
Pros: "Seat hard on older aircraft, needs new cushioning on seat"
Pros: "Good for a sheot flight"
Pros: "Airline is pretty good"
Cons: "I had a horrible experience booking with Kayak because normally I should be allowed two bags to check in but I was only allowed one because I booked through kayak."
Pros: "Premium Economy had plenty of legroom. Food service was comparable to business class."
Pros: "The seat was spacious and the crew was very nice!"
Cons: "No enough blankets when feeling cold"
Pros: "food and crew service"
Cons: "Business class Seats are uncomfortable, cushion is not that soft, sides are narrow and too tall, hard square arm rest on the right, drink tray is behind your shoulder, hard to fasten seat belt. Ride was very rough in both directions. Not worth the price paid."
Pros: "Best inflight experience on economy!"
Pros: "Good seats great staff"
Cons: "Paying for movies not impressed"
Pros: "Good seat, very pleasant crew."
Cons: "No entertainment so can't score that. Basic snacks"
Cons: "Flight was delayed and the informati N at the gate kept changing. Regular announcements that we would board in 10 Minutes. And hen we didn’t and then another announcement of 10 minutes etc Process was confusing. Four different lines with signage that was too low to be seen by anyone except those who were up front. Employees were flustered and having arguments on phone in presence of those boarding. Led to more chaos and uneasiness"
Pros: "The actual flight wasn’t terrible"
Cons: "I missed my initial flight...I was short on time and rushed to get to the gate so I didn’t recheck my bag. Got there and told they moved me because my bag hadn’t been checked."
Pros: "Our hostess was extremely friendly, accomdating and engaging. Air Nz need more staff like her! We had taken a Honolulu flight to Auckland flight the day before and were really disappointed with the service, lack of friendliness and the limited availability of food were not what I have come to expect on Air NZ, an airline we have been so proud of in the past to fly."
Cons: "There was no doubt the staff made this journey great!"
Pros: "Clean modern plane, on-time, nice Regional lounge"
Pros: "Skycouch a MUST for long haul flights."
Pros: "Entertainment options were of great variety and easy to use"
Cons: "We did not receive Food and entertainment because the website was not clear that you have to pay extra for these things"
Pros: "Booked these flights though Kayak. Landing from LAX at 0730 at Auckland international terminal and then departing at 0900 from the domestic terminal. This is not enough time, doesn’t allow for customs and immigration. It was a really stressful experience running between terminals with my luggage, as there was less than a 1 hour window after getting through customs and immigration, so the bag drop at international wouldn’t accept them. Got to departure gate 12 minutes before plane departure. You need more time to have a good experience !"
Cons: "Not enough time booked by kayak between an international arrival and domestic departure"
Pros: "The flight departed on time, arrived on time - run of the mill stuff for Air NZ. Crew very good as per normal"
Cons: "I swear the seats are getting more and more 'scrunchy'. There are more appropriate places to get almost intimate with your seat buddy."
Pros: "Quickest boarding ever - Have hardly seen an airline having people board through the rear entry Super fun safety video All-in-all a great experience"
Cons: "Friendly and efficient"
Pros: "Friendly, courteous crew"
Cons: "Seat dimensions seem to have shrunk noticeably. Very little leg room"
Cons: "Unable to check-in online because of an international connection. Also, we need to pay extra for everything."
Pros: "All the attendants were wonderful."
Cons: "The hand cream and lip balm were excessively scented. I could tell when anyone in the cabin used it. The food was a little too fussy for my taste with trying to put 12 ingredients in one chicken dish."
Pros: "The staff lady told me to there’s no food available then I told I need to buy it last time my flight was Jetstar was good even everyone can buy food on board but leta I called Chinese lady understood how I was hungry she brought me bread with batter and coffee that’s was good and best service I always thank to her service"
Pros: "VERY friendly and genuine!"
Cons: "Only one cookie-haha!"
Pros: "Comfortable flight and service"
Pros: "Great food, wine, service Seats"
Cons: "no wifi"
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "The space sllocated is grossly inadequate security is overcrowed Dave not aware of poor image this gives thr city that of a rural enclave"
Cons: "Ovetcrowed no space"
Pros: "The plane was not full and luckily i was put into an Economy Couch row, so i got to lay down and get a great sleep. All the staff were friendly and helpful. The food was lovely."
Cons: "Nothing, as usual excellent service from Air New Zealand."
Cons: "Nobody believes in offering decent food anymore. Flying was so much better 25 yrs ago. Soon we will have to pay to use the toilet."
Pros: "Clean. Enjoyed the entertainment."
Cons: "We took off at 7:30 and were given wsaer. Did not receive food for two hours which would have been fine if we could have had a coffee, tea, cocktail or a wine. We're not offered a drink until after food was served."
Cons: "Can't check in online with a VA per locator. You need an ANZ ONE. You have to call VA and forcefully ask for it. VA totally unhelpful. And when you get the ANZ number, they charge you to book a seat. Any seat."
Pros: "Spring for the extra money and go for the Premium Economy seats! Great food, free wine."
Pros: "The best service I've ever had with seamless rebooking and escorted followthrough to make my return flight. Even my luggage made it throughout the short interval layovers!"
Pros: "For such a long flight the food is not good! The only snacks are a tiny tiny bag of corn chips or a cookie. The attendants were average. The comfort of coach was bad. Other airlines will give you great snacks, tooth brush, night mask, etc but not Air New Zealand they are almost like a budget airline. Not sure how they are rated the best airline."
Pros: "Food, service, comfort was all very good."
Cons: "The pillow I was given smelled terrible, it seems they may change only the pillow case, but re-use pillows. They really should provide fresh pillows."
Pros: "The food and service was great"
Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Pros: "I liked the video console. Loved the wine. Everything was great."
Cons: "Wish all seats in economy could have a footrest. Sleeping on a long flight is very uncomfortable without one."
Pros: "Air New Zealand provided excellent customer Service - from check in to arrival. People make all the difference but their aircraft was awesome."
Pros: "Good crew, very friendly. Went above and beyond to find a passenger at baggage claim who left something on board."
Cons: "Boarding was very delayed."
Pros: "no amazing crew and no warm and fuzzies"
Cons: "Pre bought meals and wasn't permitted hot chocolate for children. Eventually given and nothing said. On the journey over hot choc offered. Not a big deal. I think you fall down in customer service by not supplying a little like coffee and hot choc and a free snack. Possably will avoid flying Jetstar again. Service is paramount. And no entertainment available because it wasnt a long haul just a short haul though international. Mmmmm no to Jetstar i feel. I own a resort and i know what customer service must feel like."
Pros: "The crew were friendly and tickets were a great price"
Cons: "No legroom at all, very cramped"
Pros: "It was a full flight and all went smoothly"
Cons: "It could have been on time bu these things happen"
Cons: "Average service, too bad they are partnered/owned by Qantas"
Pros: "Seat was uncomfortable, crew was lovely"
Cons: "Tired seats should be updated."
Cons: "Boarding routine Space available"
Cons: "Could have left on time 2 hours late leaveing NZ"
Cons: "Flight was almost 2 hours late. Short flight ended up being over 2 hrs as landing conditions were not suitable and plane had to keep hovering around the airport for a long time before it was cleared to land. Crew was very nice. Seats very roomy in economy."
Cons: "I learned that JetStar was the cheapest option for a reason. Check-in at Narita was a nightmare. Without any luggage to check it was over 1.5 hour wait just to check in."
Cons: "They do not tell you about cheaper online baggage check in and then charge 10 times at the gate. We had to pay $605 for 3 checked in suitcases!"
Pros: "Good seat. Good service."
Pros: "Leg room was sufficient, boarding fast and plane next to new"
Cons: "Luggage limits- but that’s life!"
Pros: "I think free coffee and tea would be a good touch. Back to Quantis I go . all staff good. Jan"
Cons: "Not enough to room in seats for a flight this long"
Pros: "The crew and flight were ok."
Cons: "The checked baggage policy is lacking"
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Cons: "On time. Friendly staff"
Cons: "No in-flight entertainment, no even access to an App via your own Ipad"
Pros: "Early departure, smooth operation, efficient service"
Cons: "Seats a bit close for Clive’s 6 foot frame"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "Easy checkin at Auckland.......unusual ! Pleasant young man. Friendly staff in plane ."
Pros: "Flights today on time"
Cons: "Never in 30+ years of flying have I not been able to ticket both legs of a trip at the start, especially both legs on same airline. We had to pay $60 AUS to Check my daughter’s carry on at the gate because her backpack was over 7 kilos, with no option to have it count toward our overall max weight. Also had 4 hour layover but could not do the manual transfer to next leg until 3 hours before flight, putting a dent into our layover plans. I will avoid using this airline due to hassles in the future."
Pros: "No frills, efficient boarding, on time! BUT Is it worth it?"
Cons: "New Zealand Air is ultimately cheaper AFTER you pay Jetstar for your luggage and seat. HIDDEN COSTS EVERYWHERE. But it may be worth it. Your call."
Cons: "Close seating. 45 minute delay to take off. sitting in cramped airplane on runway."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "The crew were friendly enough and were accommodating in handling my baggage"
Cons: "The plane was an older model airbus configured to maximize seating. as a result the flight was uncomfortable. You think this may be the reason for the fairly low fare but they stick it to you with baggage fees. The maximum is 15kgs [ most airlines allow 23kgs ] In addition you have to pay for all items on board. There is no such thing as free coffee or soft drinks. I would recommend this airline if you have little or no baggage and are going on a day trip to Wellington or Auckland. Otherwise, stick with Air New Zealand."
Cons: "Fast efficient travel friendly staff"
Pros: "Staff were kind and attentive. Got the emergency aisle seat without asking which is always a bonus."
Cons: "Because I booked through Kayak it wasn't clear to me that baggage and in fact meals were not included! I got stung 16000 yen for my bag and was too late to order meal service . I had to grab what I could in departures. I would like this to be clearer in the price comparison on the kayak website. Wouldn't have chosen this flight if I'd known."
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Pros: "unlimited movies because flight was delayed"
Cons: "$100+ for luggage, no blanket or pillows, $4 Water"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Pros: "The ice with my champagne"
Cons: "Delayed for 4 hours with no nappies for my 1 year old ... no priority boarding for families with shattered children ... lying boarding staff Vallentyn or something like that ... no ability to check in online due to a message saying we had a special request ... we didn't and have checked online to HNL and SIN recently with JQ without a problem."
Pros: "Cheap flight"
Cons: "Crew attitude."
Pros: "Newcastle airport has made it so easy"
Pros: "Everything was smooth and on time, even a bit early."
Pros: "Overall good"
Cons: "Staff appear permanently unhappy and like they don't enjoy the job"
Cons: "Flight cancelled Had to recheck in. Boarding gate changed 3 times"
Cons: "Unbelievable charges for baggage check of $300. Separate charges for each leg of flights. Kayak didn't let me book a bag ahead of time. The worst airline ever."
Cons: "The flight was cancelled at short notice without explanation"
Pros: "Not really anything."
Cons: "Our first flight from queenstown to Gold Coast was delayed for 4 hours, so we were going to miss our connecting flight to cairns. The desk agent in queenstown told us that we could catch the Sydney flight and due to the mistakes that Jetstar made, we would be able to spend our layover in the Qantas lounge. Once we landed, we tried to go to the Qantas lounge and were denied entry and told that we needed Jetstar to call Qantas and give us access. We then went back to Jetstar and they told us there was nothing we could do. We were stuck in the airport, unable to check our luggage as Jetstar has a 2 hour check in policy, and nowhere to go. Will NEVER fly with them again."
Pros: "Flight attendants were nice"
Cons: "This airline is worse than most low cost US based airlines. Both times I have flown with them it has been a disaster. I only booked with them because of price and because I did not know they were low cost. You get no food, no drinks, no entertainment, they gouge u for baggage. Stay away from jet star pay just a little more to fly a good airline."
Pros: "Great friendly cabin crew Only slightly delayed."
Cons: "Checkin staff gave us back row seats that sit straight up with less legroom without asking if we were OK with that and different than we asked for. Stewardess moved us forward into empty seats after we objected.."
Pros: "The staff were very warm & professional from the beginning at check in to the end of departing our flight. Would recommend again."
Cons: "You can only purchase food with a debit card or Credit card."
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Cons: "I arrived for my flight from Narita to Melbourne only to find that I had to walk over 1,000 meters to get to the check-in and terminal even though I was told to go to the Terminal 2 / 3 stop in the Narita train. Once I got to the check-in counter, the line was very long and everyone seemed overworked. By the time I go tot he counter it was getting late. I tried to check in but apparently my eVisa had expired. I have been traveling to Australia countless number of times and normally they process a new visa directly at the airport. I was told by the staff that "this was not possible" and waved me away. They said there was no way to check-in. I stood by the side of the counter and quickly found my own on line service to process a visa. I was able to get my Visa in 10 minutes, and applied for it on my iPhone! My Visa came through, but only just after the cut off time for the flight check in. Despite that fact that flight had not departed, and would not for another 30 minutes or so, they simply closed up the booking counter and left me standing there... They wouldn't even give me any information on what to do or whether my flight would be canceled or credited back. This rates as one of my worst travel experiences. I went back to my hotel in Tokyo, and then decided to fly the next morning on Singapore air. I did not book on Kayak the second time. I don't think I would ever fly JetStar again."
Pros: "I was surprised how comfortable the seats were and how much legroom there was for a low cost airline to fly internationally such a long distance (Tokyo to Sydney). The crew were friendly and we did receive water and tea for free, which was a surprise. The entertainment selection was pretty good and the screens were the nicest HD screens I've seen on an international flight."
Cons: "Had to connect in Gold Coast before arriving in Sydney. I know this is normal for many international flights, but it would have been nice to have a nonstop Tokyo to Sydney. I guess that is why it is a discount airline!"
Cons: "We (I, my wife and son ) did not know our booking with no baggage. The woman asked me $100 baggage fee when we checked in. However, total weight with our three baggages is only about 30 Kg. Each baggage is accord to the carry on boarding rule. In fact, we only want to check in one baggage. But, she told me $50 per baggage. She cheat us. Buy 20 Kg baggage only need $24 in Jetstar internet."
Pros: "Best crew I've ever had on a flight."
Pros: "The crew was amazing."
Airlines flying from Dunedin to Queensland have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Dunedin to Queensland
Masks required on board, masks provided on flights from Dunedin to Queensland
Social distancing seating
Middle seats unavailable to book on flights from Dunedin to Queensland
Testing for antibodies, testing for symptoms for flights from Dunedin to Queensland
Waiving of change fees. Search flexible flights from Dunedin to Queensland