transit accommodation. if you dont travel with partner , it would seem fairer to only charge half the room cost to make up the difference.
Excellent staff excellent service! The staff was very good at providing beverages and food throughout the flight. I had a sore throat and they gave me a lot of hot tea, which I really appreciate. I had a problem with my screen where the movie kept restarting. Overall, a great flight and I like China Southern Airlines
The barcode on the boarding pass could be made for everyone not just the wechat user.
It was good. Just a very long stay over in China to get the second leg to London
We were taking the flight MU 8649 from Shanghai to Osaka and the original boarding gate was 20 and we didn’t receive any notification or broadcast about gate changes, and by the time we missed the original boarding time we check thr electric board and realized the gate was changed to 208 Also the flight was delayed by almost an hour and the crew member didn’t provide any explanation, after we finally boarded the aircraft was very hot, the crew member told me the air conditioning was not working and tried to calm passages down by offering iced water, all of us sat in the aircraft for another 40 mins before it finally took off
In my return flight they couldn’t identify my ticket or boarding pass, I had to go to 3 different counters until I was able to get my boarding pass. The food was on, it was the bear minimum. They didn’t even recognise that I was a Muslim and can’t eat meat, chicken or pork. In one of the trays I believe they served me pork. The staff were very pleasant, but they need to be aware of their surroundings more carefully, one of them stuck her lower belly right into my face! I was shocked and very uncomfortable.
The connection between LA and Atlanta was too much stress
Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.
Had some luggage loading delays but it was still a good experience
The flight was okay it was the kayak customer service that was poor, I have been trying to change my name on my flight ticket 3 days before my flight and nothing got done about it even tho I messaged so many times and phoned, all I got in return was that is was being processed and still to this day nothing has been done about it, I think it’s disgusting and un needed stress to the trip.
The food and drinks were good. Other than that airplane cabin and bathrooms were dirty and airplane was HOT.
A lot of things can be done to improve in flight experience
The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!
My flight was diverted to a different airport, not my intended destination. My initial flight was scheduled to Chicago Airport, but they changed it to Washington with just under 8 hours before my departure. As a result, I had to pay an additional $700 to book a new flight to my final destination. I tried contacting Kayak, but they were unable to assist me, even after purchasing travel insurance.
Typically great service from Turkish with comfortable seat and amenitie, good food and great attention from staff.
With a 4 hour delay its was a very basic flight which was just bearable. We were offered food vouchers for the delay and then they didnt work, so that was annoying. Also poor communication about the delay which got pushed out 3 times.
This time my experience was very bad. The Turkish Airlines changed my flight from Erbil to Istanbul from 8:15 AM to 11:20 AM few days before the trip. This made my transit in Istanbul about ONE hour. I have a special needs child and need extra time to navigate the huge new Istanbul airport with a child. To make the matter even more stressful the flight took off about 20 minutes late from Erbil which made our transit even shorter (around 40 minutes). The Turkish Airlines failed me on too many points despite clearly asking for help and as follows: 1. I asked the checking agent in Erbil for seats at the front of the plane to exit first and he stated the closest one is in the middle of the plane and I should ask the flight crew for help 2. I asked the boarding agent in Erbil to ask the flight crew to let us out first since we don’t have much transit time and she said she can’t and they wouldn’t listen to her anyway. 3. When we boarded I specifically asked the cabin crew chief the same request and after some discussion he wanted to get rid of me and said, they will help when we land. I again politely reminded the same person to help us when we exit before landing and this time he stated he would NOT be able to even announce to the passenger to let the people which short transit first and I should just deal with it like other passengers. He also told me to ask for help from the airlines staff at the gate when we get to the airport. This is very rude coming from the Cabin Crew chief. 4. I asked the airline crew at the gate which he had a cell phone to call the gate of my flight to inform them we are on our way and the agent pretended he didn’t speak English… Frustrating 5. I went to the Golf Card station (used to transfer passenger in the large airport) and asked for a ride and the driver there “shooed” me away pretending he doesn’t understand English while looking into his phone constantly telling me “Go this way, Go this way”. I saw first-hand other well able passengers on these cards and Turkish looking families get help on our way … which is clear discriminations. 6. We finally got to the Gate as one of the last people and we didn’t even use the bathroom on our way and made it back to Canada. I am extremely frustrated with the TKY this time and feel discriminated against just because I look from the Middle East despite I am and my child are Canadian. The Turkish Airlines operations failed me on too many points this time.
The boarding was confusing everyone asking each other the same question is this going to Dxb? The seat was awful felt like your sitting on a bench. I would not recommend it to anyone.
Very bad from ISTACC leg of flight specifically the seats. These seats are for economy not for Business class. I suppose when flying to a third world country you can fly any craft and no one questions it. I was very disappointed for that leg of the flight. This needs to change.
Good experience with Turkish Airlines. We will be back with Turkish in the future and look forward to upgraded business class on the 777 beginning in 2025 and on the Airbus 350 now.
Overall the crew were friendlier than similar premium airlines like Cathay or Singapore. Seat was good. Food was excellent.. the starlink wifi was a real plus. The entertainment was just ok.
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
Seat experience average as they use old 777 for must flights despite full load. Qr fares are higher than other airlines for same routes so they should at least upgrade the planes . Food is average and same dishes for months on most routes I travelled at least - the Arabian rice dish “Maqboos” on every flight for months - I am sure there are other food Arabian dishes ?? It’s become boring ! Crew is always good which makes up for these things but hey confirm us what we need
Doha airport is huge , takes long time to reach gate .
Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.
I liked the food and services provided. I think the seating should be updated cause it’s to congested for economic class.
BLR boarding is total pathetic. Should not fly Qatar from Bengaluru. Check in staff is too rude there
Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.
Good could be better. Crew is good but not great. Not much snack options for kids. Bathrooms were not cleaned on time
Doubled charged me for luggage and lost $520, dug much into my travel budget.
1 hour delay meant missed my connecting flight and 1st day of holiday
i was not allowed to use lounge, although i had business class ticket, and nobody told me my ticket was not eligible to use lounge
Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.
1st of all on February 27th Abu Dhabi to Delhi flight the seat wasn't comfortable at all, coming back the Lounge at Abu Dhabi didn't have anything. Than the Food in the flight
Crew was good, boarding mediocre, food choices were limited, seating was not comfortable
The flight was small and was not cool very bad
Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.
I travelled from Adu Dhabi to Melb; service was minimal at best, when I asked for a bottle of water but no meal I was told it was not available- it seemed a cup would do. The staff were un helpful & dismissive. We had a family near us who I never saw obtain any assistance from crew- they were simply avoided! Meal was simple and adequate no hot drinks were on offer until close to arriving, with a pseudo breakfast. Seats were tight despite obtaining extra leg room. I will not be flying with Etihad again and will not recommend them to family & friends.
The real problem is that the WIFI for a westerner is terrible. To not be able to properly use Instagram, Whatssap on such a long flight makes the flight miserable. The flight attendants are all like busy bees, efficient.
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
good flight. food is only so so. I actually did not eat the snack. it does not look too good on the passenger next to me.
Food no variations only beef of chicken no veggie meals
Super surprised with the entire experience. Business class is incredible. Flight attendants around the world could learn customer service from these people. Simply fabulous experience all the way around.
Flight was on time. My group paid for seat’s so that us four can be seated next to each other. We all got separated. We all got middle seats, which made it more difficult to be able to get up and stretch or use the restroom. We tried talking to the employees at China Eastern and they were of no help. We will not be taking this flight or recommend this route to others in the future. Also I will be contacting customer service on how I can get our money back for paying for assigned seats.
China eastern was fantastic. I had read so many bad reviews that had made me nervous. However, I found that the flight attendant’s, and customer service check in etc. etc. was excellent. I had no problems. I would fly with them again!
Excellent! I had read some negative reviews but I found out that it was not all was not true! The staff was courteous and helpful. The flight take off and landing was nice & easy. The food was good! I asked for a second and I got it easily and without an attitude! All was wonderful!
Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.
You’re in the three parts of my life, the China Eastern air crew remembered and wish me happy birthday. I was given pastries on two different occasions and a complementary drink. The stew is wish me happy birthday and gave me a birthday card. Everything was first class. Thank you.
