Good flight. On time. No problems. Plane was clean. Service was as you would expect. However nothing special, just a good flight.
High fees for excess checked baggage and somehow ridiculous rules for carry on bags.
Plane was late and they wouldn’t check our bags through to Tokyo
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
I'll never transit from international through Sydney with Virgin until they improve the domestic transfer system. It's ridiculous that you have to take oversize baggage to the transfer desk to get it activated then struggle onto the shuttle bus (carrying a 25kg, 2m long ski bag and carry-on - along with about 6 others in the same situation) then negotiate the terminal and queue to put it onto the oversize receival bag drop.
I know not directly a Virgin "thing" but I hold Virgin responsible for their subcontractors. Had to wait 45 minutes waiting for baggage at PER before the belt conveyor even started. This is unacceptable and hopefully Virgin engages with whoever to pull their fingers out. I realise PER staff are generally slow at the best of times but this was ridiculous. Maybe more seating for those waiting, a cafe in the baggage area for a light meal while we wait or at the very least a troop of dancing girls to entertain the punters while they stare at the conveyor belt start light almost willing it to fire up.
Flight cancelled from MEL-PER Rebooked next day via Adelaide Had to chase up Economy X seating myself (only got emergency exit row) Qantas seats were available when my flight was originally cancelled, causing inconvenience to boss and costing me a day's pay.
Seats seem to be shrinking … full plane is not a comfortable ride at all!
Flight was cancelled 3 hours prior to departure and rebooked for 10 hours later. Had to cancel rebooked flight and was lucky enough that work could book with QANTAS around the same time.
Booked myself & 2 year old granddaughter on flight. Didn't select seats as had hoped to request when checking in at airport an empty seat next to us if available. Plane was full so not possible. BUT - the seats the system had allocated us were not together!!! I suggested this would be very relaxing for me, but probably not so much for the passenger seated with my lovely & very chatty granddaughter!!! The staff member checking us in worked their magic so we were seated together - but it seems an oversight when the booking is made with the age of child stated that seats would not automatically be allocated together. Cabin crew were fab!
I missed my flight due to unforeseen circumstances It was, however , an excellent price !
Qantas is always subpar beyond comfy chairs for a domestic flight
A few more inches of legroom is all i ask
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
The wifi was out. Otherwise it was great flight. Richard, as CSM, was excellent.
The old Plane had not been cleaned properly in a long time.
Boarding was over 3 hrs late and we didn’t land until almost 1:30am
After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage
Business lounge in Melbourne mediocre. Look at Emirates or Qatar, Qantas! Great friendly crew. Food was good but Emirates is a level above. Business seat good. But can’t compare to Qatar. Main reason for booking Qantas is loyalty and terrific connection via Perth to LHR.
