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Flight and flight service was great. When a flight is cancelled, publish to all affected with email and txt. Explaining the way forward.

Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time

Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.

The flight was delayed and one member of the crew was a bit rude. But apart from that all good.

It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.

Boarding delayed, no communication. I left the lounge, and heard a final call, boarding started after a 30 minutes.

Good and comfortable flight Helpful crew Decent food and drinks

The seats did not have foot rest. If there is no foot rest you can’t sleep.

Seats very uncomfortable, impossible to sleep. Food average, bakery items not fresh. Pockets in seats not large enough to hold a book and a few other items. Cabin temperature too cold, even with blanket. Good selection of movies. Other than that 12 hours of torture!

Very tight seating. Crew seemed too dis interested and too slow to remove main meal trays.