I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
I missed my plane because there was a lot of people during the migration process. The airline has the chance to care for their clients and they could get the passengers missing in the flight. I lost a day of work and Montfort transportation to go back home and go to the airport again. Unfortunately the airline doesn’t care about that. I use latam at least 4 times a year, so I guess I need to be treat better. In addition, one on my baggages didyarricw to my destination. So frustrated with this trip.
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Flight was great Customer service was questionable until we found someone at checkin to help us. One young lady took all our passports disappeared for 15 minutes, came back with nothing done, handed to someone else and left for lunch. Very complacent. Baggage was very expensive until we went to the service counter and a separate person helped us. Even with platinum status they wouldn’t allow free bags. We will continue to fly Delta as our preferred carrier but will avoid checking in with Latam. Dr. Armand Radke
Horrific checkin procedure with neither Delta nor Latam figuring out how to check me in. 4 hrs on customer support with both and both airlines pointing to each other who should do checking. I was not checked in until morning of flight, which for international flight is concerning.
It was a good experience, the flight was a little too long & the food was ok
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
Should have video screens Plane audio was poor and without wired connection hard to understand crew. Should serve more than just cups of water and pretzels on six hour flight. Did not see crew rest of flight. Fix charging sockets to retain charging blocks.
This was a Lufthansa flight. Disappointing main meal. Very rough over Canada and arrival at FRA. IFE was almost unusable.
We waited to takeoff for about 1 hour delay for a 20 min flight.
The flight I was connecting with waited for me even though my 1st flight was late. I really appreciated that.
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Everything was very good. Boarding and takeoff were on time and organized. Had a good flight
Got automatically assigned a middle seat, unless I fork out extra money for seat assigment.
Good boarding. Crew started quick with drinks and food. They came around several times for trash which I really liked. Other than turbulence due to storms in the area, flight was great.
Easy peasy. Crew was great. Take-off and landing nice anc chill (good job by the pilot). Thank you UA!
Friendly flight crew, clean plane, on time, great tandoori chicken
They gave my seat away although it was a connecting flight with them and the flight was a bit delayed.
They ocer booked the connecting flight. My bags took a long time to come out, nevertheless I got to the gate in time to board, but they have given my seat to another passenger. They were aware I was connecting from another flight that was a little late, but they did not care. The customer representatives were rude. A horrible experience.
I think the seats on some of their planes are uncomfortable. You can be ok on a short flight of two hours but no more than that. The delays, and also the refreshments on the plane were not enough.
A disaster, I lost my connection due to overcrowding at the Miami airport, having a 3-hour layover and the airline did nothing to reboard me on time and I had to sleep on the floor for 18 hours.
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
pleased with overall experienced, but seats in coach are tight.
The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .
We experienced an involuntary change of schedule. Had 1st class tickets from Fresno to Bonaire, put us in coach from Miami to Bonaire a few days later - terrible flight, try to get a refreshment , water or a meal and air. We will never be subject to that again. I'd rather fly another airline that honors 1st class. Adding insult to injury AA reimbursed my wife's ticket $106.66 for the change in seating, me nothing. Haven't heard back from Customer Service, don't expect to - it's only online, can't speak with a live person. So the difference between 1st class and coach for that portion of the flight is only $106.66? Really? I've flown Delta and United on the same route, will go back to one of them again.
Flight a little late. Entertainment system didn’t work for first hour. Toilets dirty after 2 hours. Is there no one assigned to clean them?
My overall experience was wonderful. American airlines looked after me very well in all my flights. I'm especially thankful with the way they dealt with my connection Phoenix - Honolulu, in which I had less than 20 mins to board, and the staff were able to get me in, as well as my luggage. A big thanks to them!
Medellín (undefined)Colombia
Sydney (SYD)Australia