Boarding had poor communication. Passengers didn't get clear directions to prepare for Boarding. The plane was an older model which had some issues with operating the seats (the staff was great). Due to age the seat cushions were compressed and less comfortable than expected.
Ticketing said dinner for the almost 14 hour flight and we were delayed an hour. However, onboard we were only served a sluce if pizza bread and a cookie. Not at all dinner and insufficient for a long international flight. Breakfast was good.
6 hour delay and they didnt try to make up any time during an over 10 hour flight
Comfortable as one can get in Economy, food was very good, staff were super friendly & efficient.
Better connections, much better cabin crews, much cleaner aircraft than Qantas, American and probably others.
Fiji Business Class was value for money. Would do again for a long haul flight.
Staff was very helpful, polite, efficient. Food was excellent. Business class seat very comfortable.
We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!
The business class seat was not very comfortable . Fortunately it was a short flight
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
We got to experience Premium Economy from Sydney to Auckland and it was a great experience wiht Air New Zealand. The crew was friendly and helpful.
I was not even on that flight and did not even book a ticket. Kayak did a phenomenal job
Great entertainment options on the screen. uSB A and C chargers. Free WiFi! Crew were excellent.
Check in crew member was very helpful, nice and excellent service👍
Lost my luggage and brought someone else luggage to my airport.
The issue was with getting our boarding pases. There were issues with our arrangements that were made through Kayak. I am sorry to say that we will not use you again because of this. The flight itself was good and the flight attendants excellent.
Economy was much nicer on the Air New Zealand planes.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
Couldn’t request a vegan meal somehow but I noticed other people getting them
Boarding instructions on one leg of my journey were not well communicated at the gate (Melbourne to Auckland)
New aircraft and flight was running on time, but adverse weather conditions meant we were unable to land on the first two approaches. Third attempt resulted in a very smooth and safe landing.
Very good it will be my choice of airline while in Australia.
I bought flights in August and there wasn’t a flight in the system
Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!
Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.
The level of incompetence of this airline is truly astounding.
2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.
When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,
The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed
Very good experience, considering the short flight the meals were served promptly after takeoff.
I liked the refreshments as the flight was short and the free WiFi. The seats were comfortable.
Overall, it was a very good experience. I would have given it a 10/10, especially based on our flight from SFO to Melbourne. The cabin crew on that flight were wonderful and incredibly attentive. They took extra care when setting up our beds so we could sleep comfortably without being disturbed. Dinner was served promptly and smoothly. I woke up quite late, when the flight was already preparing for landing, and the crew still made sure I was taken care of. They brought me English tea in a proper cup, and when it was time to prepare the cabin for landing, they thoughtfully transferred it into a takeaway cup so I could continue enjoying it along with some breakfast. Those small, thoughtful gestures made the long flight feel much more comfortable and special. The service from the SFO to Melbourne crew was truly excellent.
Loved the food and beverages available, spacious economy class, excellent entertainment
Helpful staff when I felt unwell. Qantas need to have an audio/music channel so you can listen to various music/.artists
Hard to move and get out of my seat when the passenger in front is in recline position.
Flight was 2.5 hours late leaving. We spent 50 minutes of that sitting on the plane with no explanation. They did reduce the time in the air so we arrived a little less late which was something. The cheese and crackers were okay but the wine was terrible.
Not great. The inflight entertainment was all on an app, and I did not want to watch a film on my phone. Also, the range of options of films was limited.
We were upgraded and after just a short delay in attending to a safety check we were on our way. Would definately fly Qantas International on their Dreamliner again.
Traditional economy class. Not a full flight so spare seats. Food and drinks were good
Delayed QF59 flight once again, Qantas doesn't fail in maintaining there delayed departures and arrivals. USB points do not work nor do the power point sockets on the plane, Qantas staff admitted that on the flight. Don't expect to your charge devices. Saving grace, was the ice cream. Bottom line, if you expect to fly to HND and make it on time avoid Qantas and if you're interested in ice cream - visit 7/11.
