I had the worst experience of my life in travel. Due to circumstances beyond my control (catastrophic traffic accidents on the highway between Gold Coast and Brisbane) I missed my flight for the first time ever. Because I booked through Kayak Singapore Airlines were not interested in helping me. They told me to contact the agent that I booked through. I was extremely stressed as I had connecting flights in Europe. First Kayak told me that the next available flights were in four days time. Then they told me that they could do it but at a cost of $2600 AUD. When I agreed he told me that he was having trouble getting it through Singapore’s system and he would contact me further once it had been done. When I had not heard from him after several hours, I phoned Kayak again, spoke to a different person who said he could do it for $8200. I declined and told him to cancel the booking. The worst part of this experience was that I had booked 5 flights altogether with Singapore including Premium Economy on two legs and Singapore cancelled all my flights including the return legs leaving me with having to completely reschedule my entire trip. Kayak refunded me $2000 from $5200, obviously leaving me out of pocket. This has left me feeling that I will never deal with Kayak or Singapore Airlines again.
Crew were so busy Anna so awesome. I was in a seat that got my food nearly last but the crew were Just awesome.
I was in a middle seat where I felt a bit too cramped otherwise the trip was good
Good service and food. For buying items on flight should be preordered as they don’t keep much stock on board.
Timing very good from sfo to Singapore and service was awesome and economy class seats are great overall very good experience thanks
Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service
Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline
Check in was snails pace, only 1 of the luggage screen was working so long lines, an hour to check in Nobody seemed to want to fix the issue Flight was 45 minutes late Scoot is a mini sized plane ( sardine class plane), literally felt slammed between people
Would have been nice to have more variety and less dairy in the Indian Vegetarian special meal. Why do they include Parathas as part of the entree and also on the side (substitute for bread/roll)? Also, no need for so much dairy...don't need milk packet, yogurt and Chobani Greek yogurt in the same meal.
Seating wasn’t good at all with not much leg space in between. Fortunately it was a relatively short flight. Otherwise we would have struggled a lot. On board meal was pretty ordinary. It is sad to see the overall quality of this once superb airline has dropped so low.
Need to improve on punctuality. My flight was delayed by 1 hour.
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
Although booked meal of fruit only The crew had not received this special meal The same happened on my flight Bangkok / CAN The films are so old that best is to use own computer to watch downloads . Serve nuts but they do not warm up . Service is attentive , WC clean
Terrible. It’s like they are stuck in the dark ages. I brought a standard carry on suitcase and a back pack - I was told I could only carry on 7kg per bag - in business class, I was forced to remove articles from the suitcase and put them into my backpack! That’s the most ridiculous thing I’ve ever encountered in all my years of flying. The two bags weighed the same amount but one could not be more than 7kg. Holy cow.
I give EVA 5 stars in every category. I enjoy this airline and it's great team of employees. I always highly recommend EVA to friends and family and everyone.
The setting configuration of the aircraft stinks. Nobody should pay business class fares and be so uncomfortable. The design of facing fellow passengers is a brilliant nincompoop.
Could have been better. I prefer Thai airlines only but it hasnt been reliable.
The aircraft was really old, the staff demotivated and the overall United airline service is horrible
Increase the number of available films, including variety. All other aspects were great.
Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
For an international flight, the service was average at best. It could have been significantly better, particularly with regard to the food quality and options. Additionally, having only two restrooms available for the entire Economy Class made the experience less comfortable and resulted in long wait times.
I booked wheel chair for my mother but she was told to walk by herself in the middle of her way to the gate. She had to board a connecting flight under a time crunch and this was unfair to leave her to walk. Other than that they had no complains about anything else.
More tasty food particularly ethnic food. Staff didn’t respond to calls some of the time in premium economy.
I love the comfortable business class seats. The service was excellent. Staff was friendly.
the crew was rude - there were no smiles when serving. they always had the look of why did you call me?
As before, my only problem was not being able to download my boarding passes prior to arrival at the airport. Everything else was perfect.
If I had blood clots, that window seat would've killed me for certain.
The first economy rows have remote space in the seat which eats in the seating space. The seats are also smaller compared to other airlines.
The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.
The staff were excellent considering it was a jam packed flight. We had to wait nearly an hour for our baggage to appear on the carousel. That was a real shame.
The crews were very professional and courteous. Pleasant flight and thank you!
Food was good but only 1 meal and 1 pie, instead of 2 meals. Both legs were late.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Did not take as cancelled 3 time so took another airline
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.
Entertainment system was too old, crew were unorganised during boarding
I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades
I enjoy traveling with Malaysia Airlines. The Asian food they serve is pretty good and the red wine was also good. They did run out of beer and only did a couple of water rounds during the flight but the staff were very friendly.
Personable, friendly service. Crew interactions always naturally pleasant and polite. The crew really enjoy their job and interactions with one another. Public Addresses are all smooth, clear and unambiguous - this instils confidence. Landing was butter-smooth in what seemed to be challenging and turbulent conditions - Kudos to the flight crew. Boarding and airport experience were good also.
I paid $110 for a seat located at the start of a section and therefor would not have a chair in front of it, but this is not what I received. The floor plan was different from when I booked my ticket. This is very disappointing and my money needs to be returned.
When landing in Hyderabad, the pilot made a hard landing. Everyone in the plane were shocked. The captain landed the plane hard and felt as if we were going to be thrown out from our seats. It was surprising the captain didn't apologize or make an announcement about. Again a surprise no crew acknowledge this. This was an odd experience!
I appreciated a meal on the shorter flight. It was slightly delayed with no announcement but I was able to determine what was happening.
Very comfortable flight. I appreciate the announcements were also in English.
Information about when boarding would start was missing. Ground staff wasn't ready to provide any information with the answer being in the next 15 minutes any time we asked. (Took 2 hours)
I don’t like air India seats are too small and staff are not that nice
Upgradation in our flight seats made us happy. But the long time to catch connecting flight from Bombay to Hyderabad could have been avoided or shortened. Our was AI 116 from JFK NY to Bombay & A1619 from Mumbai to Hyd.
Gourmet Food served excellent. Toilet I'll maintained. Not value for money in Business class. Magazines may be supplied for time pass. Entertainment required.
Air hostesses WILL wake you up for all of the food services even if you have a facemask and neck pillow on.
The flight was on time and boarding was fine. The entertainment system didn't work for the row I was in. The part that I really disliked is that the air hostesses WILL wake you up (I had an eye mask and neck pillow) for ALL of the food services, even if they're bringing water/snacks. I would rather be left alone after the initial and final food services but this didn't deter them.
