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Flight attendants were wonderful, and so helpful to me travelling alone with a young baby

New aircraft and flight was running on time, but adverse weather conditions meant we were unable to land on the first two approaches. Third attempt resulted in a very smooth and safe landing.

Very good it will be my choice of airline while in Australia.

I bought flights in August and there wasn’t a flight in the system

Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!

Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.

The level of incompetence of this airline is truly astounding.

2 hrs + delay! Times kept changing, Onboard menu was half depleted, Entertainment wifi was N/A Overall very frustrating flight and I never slate Virgin.

When I made the booking I was not aware I had to book our checked baggage separately. As we had no checked luggage booking, I had to pay A$120 per bag (total 2 bags) so you can imagine I was not pleased. I am an experienced traveller so something needs to be done to improve the booking app,

The seats are so uncomfortable. The food doesn't exist unless you pay. Disappointed

The final two flights were delayed therefore I had no time between flights and had to light job with the final leg to make it. In one instance the boarding was a disaster due to agent giving me a hard time upon entry to the plane. He advised I needed to combine my items (as I stopped to get food - no time for the business lounge the entire time) and the sandwich dropped in the floor through the paper bag. On the final flight the flight attendants were inexperienced and did not cater to my row (at all)

The bathroom was nasty. It has been so long since it had been cleaned that there was a urine cheese inside the toilet. The crew seemed miserable. The one black girl took no pride in her appearance. The experience felt trashy

Very efficient. Economy is what economy is. Wish it had been direct. Excellent setup in Newark for commuters and access to charging stations and wifi Flight could’ve had free wifi

The WiFi went out an hour before the flight was due to land so I did not get my money's worth.

A couple flight attendants in business class had bad attitudes and provided poor service. They did provide drinks or refill drinks. They talked to certain passengers for long periods of time and ignored others.

The experience was good overall; however, my United Airlines Mileage Plus Account didn't reflect my flights to Houston from Newark. In essence, my mileage rewards points do not reflect my actual travel. This should be corrected.

Business class bed was nothing special, food was not good, screen on entertainment system was relatively small, amenity kit below average. Overall United’s business class was nothing special.

Crew seemed annoyed by the fact we were there. Very unpleasant

Honestly didn’t like anything. Crew was in rush . Food was ok and there was no whiskey. Have to pay extra $ if you want to drink whiskey . They only provide wine and beer.

Compared to other international Airlines the infotainment system is need of overhaul. Doesn't have music it's got a limited selection of movies but I was impressed that an American airline was showing the documentary on John Farnham an Australian singer!

Delayed on the way in 2 hours!!! And now on the way home delayed then cancelled!!!!!

Flight got canceled. Instead of the booking me for the next flight at night I was booked for the following day at a later time. I was able to fly out that night because I had to call and deal with a human!!!

Canceled my flight in March and have been waiting for 3 months now without the refund after it was promised

check in for premium economy very nice. Friendly attendants. Best security video ever. Seriously. That's about it. Not a good bang for the premium economy buck, to be truthful. I had hoped/expected for a little more.

Flight itself was not bad at all. However: my checked bag (checked in Calgary) did not make it onto this flight as I found out after I landed at EWR. I still don't have it but it appears that it is on its way to me.

taking our carryon and forcing us to check it through

Horrible flight cancelled had to buy another very expensive ticket

The flight was delayed for 2 hrs. We were changed to a smaller plane, which was shaking a lot.

No space in overhead bin, one cookie, 2 oz of juice - is not customer service.

Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!