I paid extra for assigned seating. When I checked in my seat had been changed to middle seat middle aisle. There was a reason I paid for an aisle seat. I did not sleep the entire 14 hour flight, preceded by a five hour flight from Kathmandu to Singapore. When I arrived in San Francisco, I had gone 40 hours without sleep. My immune system was compromised and I caught RSV flu. These days I hate flying!
SQ is a market leader for good reason and its 787 this time was actually comfortable and the service top notch as always.
Excellent service. I pre-ordered gluten intolerant meal and they handle it with care. They served me my meal before other people's to avoid crossed contamination. Thank you 🙏
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
Food was just okay, need to improve for other menu variations
Wish the underseat compartment don’t have a restriction, can fit a personal item such as backpack fully like most Boeing
Food from Surabaya was below average but from Singapore is much better
Fantastic patience when one of the passengers behind me was an absolute horrible, horrible person and the girls just kept smiling and doing their job with patience and kindness. Well, done to the crew.
My experience with Scoot is very good. Will have no issue flying with Scoot again.
More Baggage limit Alternative of virtual check in at airport , prefer personal touch with “real person”check in counter for baggage drop
Delayed for an hour. No announcement by the pilot. Cabin is very busy because it’s narrow-body.
business class is old but still done very well by the team.
Excellent airline. The plane was clean and the staff were very attentive
I'm not interested in improving the airline. Therefore, I won't explain this in more detail. Next time I'll try a different one.
The flight was mostly fine, but I really wished that seats had an outlet to charge devices considering the length of the flight (15 hours there and 14 hours back).
They used Thai Smile plane, which is a smaller model and used to service only domestic flights; hence, the plane is small and quite compact. No entertainment on the flight. While boarding was delayed, it was done in a quick manner.
Entertainment is limited with a relatively old catalogue. Wi-Fi never works and the cabin and lavatory had evidence of a lot of scuff marks and temporary repairs. Nothing unsafe, but a bit tatty in places.
The flight attendants ignored us several times which was annoying. The sandwich thing wasn't very good but it's only an hour flight, it would have been better to have entertainment over bad food.
We are satisfied with the cabin crew serviceand the quality of meals served.
Efficient like all the other flights with them. An outstanding budget airline!
Food no choice just give it seams trying to finish what ever you have in hand
Flights were delayed, Food was good but only 1 meal instead of 2.
OK seats comfortable, easy boarding/embarking, excellent connection to domestic Malaysia flight with baggage checked through without customs. Catering especially drinks borderline ok luckily less important aspect
Vast improvement needed in customer service. I couldn’t get the drink of my choice during both meals (i.e. sparking water and Diet Coke). I had used plastic cups falling onto me from the tray. No eye contact when they thank you on the way out signalling an insincere thank you.
chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.
Orange juice change to mineral water . Should keep the orange juice.
No recognition for one World Emerald member. Business class seat has flat bed
I had purchased extra leg room for all legs of the flight but due to a delay in leaving Perth I was put on another flight but with Emirates. My luggage was initially lost but later found and my suitcase was broken. I ended up losing my upgrades
Prompt and efficient boarding. New MH-awards streaming worked first time on my personal device.
Flew business class. Our luggage was the last to arrive at the belt; 15 minutes after the last bag. Sigh.
Freezing onboard and staff refused to give me hot water “because we were landing soon”. The plane arrived at the gate an hour late. And there’s an air leak in one of the bathrooms. Very scary noise.
Batik Air is racing to the bottom of the list with its consistent flight delays. Especially out of Malaysia. Shocking that they keep getting away with it without any form of punishment from the authorities. Also very inconsistent rules on cabin luggage.
Need to improve the availability of the food. Seems like everything sold out
Did not like that we were not informed about the 4 hour delay, crew not friendly, noone at terminals to consult with...all employees for Batrik were behind glass aftervgoing through security at the gate again. Why no agent at Gate H 10 to answer questions? And no apology. Updates would have eased anxiety. Boarding is disorderly also.
During this flight all the crew just focused on making money by selling food and drinks. There was only one washroom open. And it really smelled bad and wasn’t usable. Even to watch something onboard entertainment u have to rent headphones pathetic airline but only one with direct flight so pretty much the only option from Karachi to KL
Delayed for 3 hours, need to pay extra for drinking water.
2 delayed flights - hotel layover in a different country- lost baggage.
Good leg room ... air conditioning was a bit warm don't Book row 8 ... no windows
They got to the terminal late, with no one on the arriving flight, boarded us late, and left us sitting there for 2 hours before they got us off the ground. They knew they were going to be late, yet they never got an updated flight plan from their head office until long after the flight was supposed to leave. They could have cut the delay in half, of at least let us stay in the terminal. Really just horrible planning.
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
It was far better than what others had led me to expect. I would fly with them again. Don't expect all features of the entertainment system to work.
Terrible. Air India canceled my flight out of Kathmandu because of airport constructions but did not tell me. They should not be selling night flights out of Kathmandu right now that they know they will not honor. The staff was terrible and not helpful with my rebooking or compensating me.
Flight leg to and from IAD/Delhi was good. The leg to and from Delhi/KTM was terrible.
Their security process is excessive. We were checked when we got off our incoming plane, at the gate and up the stairs when boarding the plane. Come on.
Interment is zero tv wasn’t work phone charger plug doesn’t work moves doesn’t work
The tv system was not working, usb was not charging . Also whole plane was stinking , this is without people , as I was one of the first to board . Complained several times
Please improve plane conditions. Display is broken and map doesn't work
Very nice flight. On time, VERY comfortable seats. Complimentary food served. Would do again!
Air India canceled flights at last minutes leaving passengers stranded at the airport.
Both times tv is not working and food is very bad
