Daily cleaning, installation of cabin HEPA filters on flights from New York to Cancún
United Airlines, JetBlue and Frontier have all waived their change and cancellation fees on flights from New York to Cancún. Confirm policies on booking site.
The average direct flight takes 4h 03m, covering a distance of 2507 km.
There are 259 (direct) flights between New York and Cancún per week, averaging 37 per day.
In the past 3 days, the cheapest one-way tickets were found on Spirit Airlines ($205) and JetBlue ($236), and the lowest round-trip tickets have been found on Spirit Airlines ($426) and JetBlue ($486).
JetBlue (10 times daily), Emirates (6 times daily), United Airlines (5 times daily) are the most frequent flyers on this route.
From New York to Cancún, Monday is the cheapest day to fly on average and Tuesday is the most expensive. Flying from Cancún back to New York , the best deals are generally found on Monday, with Wednesday being the most expensive.
When flying out of New York you will be using one of these airports: New York LaGuardia or Newark. You will be landing at Cancún, also known as Cancún Airport.
Yes, there are many airlines that offer direct, non-stop flights from New York to Cancun, Mexico. Some of these airlines include JetBlue, United Airlines, Delta, Aeromexico, and American Airlines.
New York-based startup Jabbrrbox has installed futuristic pods in Terminal B that serve as individual workspaces for thinking, recharging, and working on the go. These soundproof booths can be reserved in 30-minute increments and offer reliable and secure Wi-Fi, Bluetooth connectivity for hands-free calling, a camera for video conference calls, and in-booth speakers.
If you’re traveling with service animals or pets, JFK, LaGuardia, and Newark have pet relief areas beyond the security checkpoints. The ARK at JFK is a 24-hour, USDA-approved airport quarantine facility for the import and export of horses, pets, birds, and livestock. The comprehensive facility includes animal handling services, kennels, aviary quarantine, veterinary medicine, and an in-transit area for live animal cargo.
Connect to free unlimited Wi-Fi before you depart from JFK, LaGuardia, or Newark. Charging stations can be found throughout the terminals so travelers can easily keep their devices charged.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from New York to Cancún.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cancún from New York is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Cancún with an airline and back to New York with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cancún from New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "good flights"
Cons: "EWR is a dump"
Pros: "Staff was kind"
Cons: "Flight Delay"
Cons: "Turbulence, delayed takeoff due to weather, had to circle back on landing because other planes hadn’t cleared runway"
Pros: "Nothing was exceptional"
Cons: "The entertainment system was terrible. Kept getting thrown off in between while watching a movie multiple times"
Pros: "Excellent entertainment options. The plug & USB in every seat is a huge plus."
Cons: "Delayed flight in and very delayed runway time. Understand it’s not the airline’s fault but never fun to land an hour and a half later than expected on a late night flight."
Cons: "U can’t complain with price. I like it."
Pros: "Crew was great."
Cons: "Second time in a row flight status (delayed) was not updated until slightly before boarding was scheduled to begin."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "I did not like anything. The worst experience. I checked in through your site and got 11F seat which was changed when I took boarding card at airport to 32F. Later I came to know that they sold my seat even after my check in. So pathetic behavior. Never recommend this airline. They should learn from some of the Asian airlines."
Pros: "great landing"
Pros: "The only positives were that the flight was on time and crew members were reliable."
Cons: "The seat was very dirty. I even felt the need to wipe it before I sat down, and the tissue I used became black. Otherwise, I felt like the plane was tight and uncomfortable for a 5.5 hour flight. At the end, one crew member was complaining about how slow we were to disembark to the people on the plane."
Pros: "Alaska airlines is a very good airline!"
Cons: "Need better food items"
Cons: "Crew was very unpleasant."
Pros: "That we took off on time and landed early"
Cons: "Seating was cramped"
Pros: "Flight from Newark to SanFran was smooth, and entertainment options were great!"
Cons: "Crew wasn’t overly welcoming (though certainly not rude at all), and boarding was rushed at the gate just to stand in huge line waiting to get on aircraft."
Pros: "Lots of room, both legroom and overhead luggage room."
Pros: "This survey is great because it lets customers have a say in the airline industry’s practices and operations and the above question should have an N/A option because I neither consumed food nor used entertainment so I didn’t experience those two features on my flight and it would be misleading for me to give either item a rating of more or less than three"
Cons: "I buzzed the flight attendant and asked her to bring me water and I detected surprise and perhaps mild annoyance at my request and to make matters worse she brought back a half-full water cup as opposed to a full one"
Pros: "Service was great"
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Cons: "Mileage points wouldn’t give me my free bags happened multiple times"
Pros: "Seats were comfortable and free entertainment was available. Quick and easy boarding with my 2yo and rest of family. Food for purchase was also good Flight attendants were very helpful and accommodating"
Cons: "No headphones, not even for purchase... and we were not told about this until we left the gate.AND no CC for any movie Air smelled like jet fuel for a good 10 min when we were at departure and arrival gate one bathroom was covered in feces (literally) so the other 2 were always in use. There was also no announcement made stating there would be no more drink or good service after a certain point"
Pros: "...but I upgraded to premium and it’s got more offerings than other airlines, like alcoholic drinks, but..."
Cons: "1. Flight delays. My fam flew a week ago with a 2 hour delay so this may be par for the course. 2. WiFi was out. If you’re gonna try to differentiate yourself then make sure that differentiating factor works flawlessly. 3. Seat wouldn’t recline. In Premium seating, which people choose for better comfort, make sure they can get it."
Cons: "No comfort given to passengers despite 2.5 hr delay in leaving and another 1 hr on the ground after landing"
Pros: "Movie selection and food"
Cons: "2 hour delay"
Pros: "Ordering everything thru the computer screen."
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Cons: "Keep it up"
Pros: "Friendly service"
Cons: "No complaints"
Cons: "Felt much longer than it needed to be - 7 hours?"
Pros: "I like the fact you can keep chats on board for free"
Cons: "Alaska Airlines as usual as American companies won’t provide with snacks for free just water. Flight attendants passed by and didn’t get my order or seems to notice my interest in the menu"
Pros: "Everyone was lovely and to be honest it was the best plane experience I’ve ever had. I’ll take a polite and friendly crew over silly marketing gimmicks any day, which is what it feels like you give your travelers."
Pros: "I always enjoy flying with Alaska. The crews are generally nice and the leather seats are comfortable, even in cattle class. I like that they often give out the Biscoff biscuits, yum. I had lots of room on several of my flights, on one of them I had an entire row to myself, which was awesome."
Cons: "The fact that even on 5+ hour-long flights they still charge for the food is a little silly to me. But maybe that's how they all do these days. Still, it's unfortunate, or, it might have been nice to have more than one snack served up on such a long flight. The wifi is a little hard to maneuver, even with an instruction card. The Go-go inflight thing is cool, but they don't really advertise that you need to download the app while you're still on the ground...which they should advertise in their concourses or something."
Pros: "Loved the fact that there was an empty seat beside me."
Cons: "Could not get to see the movie. Need better instruction on how to link up to the system."
Pros: "Flight was good but my first flight was cancelled which gave me a 6 hour layover in Seattle."
Cons: "6 hr delay and arrive at Newark at 7:30 am and have to fight traffic to get home"
Pros: "I like everything from this company"
Pros: "The crew was wonderfull, very attentive, pilot got Us before schedule. Overall very pleasant and smooth flight."
Cons: "There was nothing I did not like about the flight."
Pros: "Very Happy with Hot food"
Cons: "Limited choice of movies and my movie discontinued part way through and I did not have time to replay."
Cons: "A very long flight to only offer a packet of cookies. A granola bar, trail mix, offering a second round of snack, etc would've been nice"
Pros: "Absolutely nothing"
Cons: "Second mechanical problem in a row. Flight attendants did not do anything...communication was terrible."
Pros: "I really did like that they checked on us several time and made sure we had enough to drink. Nice crew and all in all a pretty good flight."
Cons: "Cabin was pretty cold for most of the flight."
Pros: "This turned into the perfect flight, exit row seat with an empty middle seat and the flight from New Jersey to San Jose came in an hour early."
Cons: "Didn't get to thank the whole crew!"
Pros: "Good pilot, helpful announcements"
Cons: "Sat in front of emergency row so couldn't recline"
Pros: "This time NOTHING"
Cons: "Plane seats weren’t cleaned well. I wiped my chair, tray, window and wipe was all grey/brown dirty. Yuck! Very disappointing jetBlue. You used to be my favorite but no more. 2.5 hour of delay to pick someone special to board the plane. Ridiculous! 2.5 hour of delay and excuse was navigation not working you have to pick paperwork however picking paperwork took 1.5 hour? You think people will believe this while you get this special person to just walk in and board the plane on the (exit) seats 4 rows had been kept empty just for him. I demand my money back. Poor poor poor service JetBlue"
Pros: "Great crew. Z and Antonio were great!"
Cons: "The breakfast meal."
Pros: "Landed early"
Cons: "There were crumbs on my seat when I got there. The plane could not have been cleaned."
Cons: "Better food."
Cons: "The power outlets did not work."
Pros: "Very helpful, very considerate."
Cons: "Better ventilation, less announcements."
Pros: "Staff was amazing"
Cons: "No WiFi. Old plane"
Pros: "It was good. People were accommodating."
Pros: "Loved the variety of food offered, amount of legroom"
Cons: "Was awake, just completely skipped over by attendant for drinks"
Pros: "Crew was always around making sure all was ok. Would love to fly on one of your newer planes""
Pros: "JetBlue is always consistently good."
Cons: "Nothing. JetBlue is the best"
Cons: "Wifi didn't work"
Pros: "Arrived on time"
Cons: "There were no problems"
Pros: "I love jettblue"
Cons: "It was All Good..."
Pros: "prompt, courteous and very professional"
Pros: "JetBlue staff did keep us updated on the delay."
Cons: "I was second person in group C for boarding and they get checked my bag when there were plenty of people behind me in the last 2 groups."
Cons: "At least 3 distinct delays before takeoff. An absolute fiesta"
Pros: "Your staff"
Cons: "My tv did not work and I always get put in the back of the plane."
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Pros: "Everything was on time"
Cons: "Flight from Boston to salt lake City was delayed by more than an hour"
Cons: "I believed that animals should not travel with people I had to switch seat with someone because I m extremely allergic to cats. So I had to seat in the back of plane to avoid a health problem. I think if people have the need to take their pets with them they should have a designated area. Not everyone love or like animals. Thank you"
Cons: "have hearing aids and could not figureout how to turn on CC"
Pros: "Departure timing, Seat comfort, and cleanest .đ"
Pros: "Timely and they were able to serve me despite rain delays"
Cons: "I paid for a ticket and it was stated on Kayak that I would have 2 carryon and one check free to me. When I got there I had to pay twice for my checked luggage"
Pros: "Every service is great"
Cons: "There is nothing not to like"
Pros: "Check in was a breeze. Boarding was easy for the most part. There were no delays and we actually landed ahead of schedule. Crew was very nice. Always nice to get a complimentary drink and snack."
Cons: "I dislike that I have nothing to complain about! Seriously this was perfect. Never change!"
Pros: "Friendly crew."
Pros: "Good set & personable staff"
Cons: "Delay in taking off"
Pros: "All went smoothly"
Pros: "Jetblue has consistently provided a great package. From efficiency, cleanliness and employee helpfulness. I trulyblu enjoy flying with them."
Cons: "Jetblue's concourse @ EWR could use a little love. But then again, I feel the entire airport could use some love...."
Cons: "Jet blue made me check my carry on, after I upgraded my seat , while other passengers had the same size bags and also had backpacks. That's all I had, what's the point paying for the right to board first if you have no bags. Bad job by uou guys"
Pros: "We were able to get off the plane quickly"
Pros: "The seats"
Cons: "The shotness of the crew and all the noise slamming around the compartments being slammed contnuously and angrily"
Pros: "ON TIME AND VERY PROFESSIONAL CREW ON FLIGHT 811"
Pros: "Even landed early!"
Cons: "Heavy delay without accommodated hotel and food"
Pros: "I liked that fact that we landed safely"
Cons: "The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small"
Pros: "Everything was perfect."
Pros: "The Dunkin Donuts coffee"
Pros: "Everything's my"
Cons: "Nothing to complain about"
Pros: "Very spacious."
Cons: "See previous"
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "Yes crew was amazing"
Cons: "May be more frequent hydration"
Pros: "All was great"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "The movies were entertaining"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "Clean and spacious plane, relaxed and organized gate cre"
Cons: "Crew member passing out ear buds ran out and never came back"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Cons: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Pros: "Everything was great from boarding to landing."
Pros: "Loved having the Movie and tv options on the flight, really passed the time"
Cons: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Cons: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Pros: "Quick and everyone was friendly"
Pros: "direct flight from bdl to cun."
Cons: "reclining seats that doesnt give much room to person behind recliner"
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Cons: "They lost my luggage."
Pros: "Flight team were wonderful!"
Pros: "Terrible customer service both on the phone before the flight, but Especially from the gate agent. Wow she was really horrible."
Cons: "The flight attendants on board were good! They helped get everything straight. Easily could have been handled by the incompetent gate agent. Wow."
Pros: "Outlets to charge your phone and watch movies."
Cons: "It wasnt specified which terminal to go to Aeromexico or delta. Going both ways. I had to pay a 40 dollar taxi to get me to the correct terminal .5 a mile away. And leaving in the early morning it was too dark and they convinced us it was unsafe and a 35 min walk. It’s def would be that long of a walk in Mexico since we had no idea where we were going."
Pros: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Pros: "Flew in First Class. Felt very pampered"
Cons: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Cons: "the short connection screwed me"
Cons: "No check in to Minsk from Paris"
Cons: "My suitcase was ruined."
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Cons: "Super small plane"
Cons: "Sun country did absolutely nothing in regards to protecting their passengers from COVID. Delta was absolutely amazing and I was soo impressed with the extra measures they are taking, sun country should definitely take notes from Delta. As for sun county I will not be flying them again anytime soon, unless they are able to improve their policies on covid."
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Cons: "Timely communication"
Pros: "Super quick boarding"
Cons: "The flight was delayed at take off and at deplaning and we were never told why or even that we were delayed. We just sat there"
Pros: "Onboarding was easy and smooth. The plane was clean and the seats were comfortable. WiFi easily connected, too. Much better than expected for a budget airline."
Pros: "New plane, very comfortable. Crew handled weather delay well."
Cons: "EWR Terminal B3 has the worst TSA capacity I’ve seen in a long time - understaffed, no TSA PreCheck (& no option to go through a different security check point), resulting in very slow lines from inadequately shepherded inexperienced international travelers. I won’t take Sun Country again thru’ EWR"
Cons: "No inflight entertainment. No free snack. $40 for a carry on!"
Pros: "It landed early."
Cons: "Some complimentary snacks. No extra fee for online check-in. It’s cheaper to you to allow people to check themselves in online than make people check in at the desk that was woefully understaffed. Made it a terrible experience for all"
Cons: "Flight was delayed for five hours with no communication from sun country reps"
Cons: "Terrible delays. Charged me $400 for canceling the flight although it’s their mistake for delays. Then i booked Sun Country flight and didn’t make it. They harmed me $200 and gave me vouchers. Spent $1600 in one day to make it to my destination. Horrible experience."
Pros: "Terrible online check in process 10 hour delay!"
Pros: "Very friendly staff."
Cons: "There was a problem with the plane and rather than taking off at 6 as planned we didn't leave until 8am!!! Making us 2.5hrs late for our wedding in Cancun."
Pros: "Quick boarding"
Cons: "After quick boarding we waited 30min after departure time for luggage to be loaded"
Pros: "Once we got on board all was well."
Cons: "That we couldn’t get boarding passes online without buying a seat. We arrived from an Alaskan cruise about 6 hrs early and had to wait until 2 hrs before our flight, when a ticket agent arrived, before we could get where we could get food to eat. Then the security line was unbelievably long and we just got through shortly before our flight. Luckily there was a bagel shop right next to the boarding area."
Pros: "Not a packed flight"
Cons: "I paid for my seats"
Cons: "Delayed flight, hot airplane until cruising altitude will never fly with this airline."
Cons: "Departing flight was delayed without notice"
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Being able to set with my Wife"
Cons: "Had to upgrade to first class to set with my wife. Seats were not assigned when we booked the flight."
Cons: "The seats were uncomfortable. There was not enough room space and I am not even a tall person."
Cons: "Not even a bag of peanuts, cookies anything! And have to pay for seats too, on top of flight cost. At least show appreciation for flying with you."
Cons: "Having to pay for carry-on luggage! I have a CPAP and have to carry it on. NOT cool Sun Country. Your cheap fare just went off the chart."
Pros: "Timely check in, friendly customer service, good crew, no issues."
Cons: "They board by row number, but start with first rows first. Makes for slower boarding (though faster than most airlines)."
Pros: "Ceres was wonderful during the check in process. She went above and beyond with assisting with some challenges we had with someone in our party. Made it seamless and enjoyable. Great flight!!!"
Pros: "Great service at check in. We only had standard economy and didn't purchase food so can't rate this. No entertainment was provided so also cannot comment. Otherwise great experience"
Cons: "Poor seats, no reclining. No head rest. Most uncomfortable flight ever. No WiFi. Ran out of dvds for movies before row ten. Offers nothing! If your going to be a budget no amenities sure line ADVERTISE IT! Don't fool people. Never again!!! Terrible"
Cons: "I would say" not applicable "for the categories of food & entertainment. No food or entertainment. I'm grateful there was no entertainment."
Cons: "I booked the flight because my previous flight (Spirit airlines) was cancelled very last minute. I booked this flight and then was informed that it was delayed more than 3 hours. I was unable to work with another delay and was forced to cancel this flight within hours of booking it. I was charged $15 to cancel the flight. So I paid for a flight that was sold to me and not on time and then charged for cancelling it within hours. This was incredibly disappointing."
Pros: "The room between seats was great. The crew was friendly and helpful."
Pros: "Easy check in, boarding, no delays flight got in early"
Cons: "Sat in the back row, lots of children, so was noisy, tubulance that was handled well. Otherwise good trip, highly recommend Sun Country, very friendly staff"
Pros: "Great crew, clean plane, captain gave an update of the NFL playoff score"
Cons: "Plane left 20 minutes late and arrived 15 late"
Cons: "Seats to darn hard."
Pros: "The was my first time flying with Sun Country, the crew was very professional and they got me to my destination safely! Paying an extra $15 for comfort seating was worth it, because of early brooding andore room."
Cons: "No entertainment and the seats were uncomfortable, so I brought a neck pillow for the return flight."
Pros: "My active duty husband was unable to travel with me due to work obligations. With my dependent military ID, the Sun Country representative allowed my bag to be a couple of pounds overweight without charging me extra. I could have taken things out to hand carry, but this was so appreciated, as I know it's not the standard practice without the active duty sponsor accompanying me. I spoke with a couple of other fliers on our seats who were also flying Sun Country for the first time. We all agreed that all the representatives were polite. It made the experience good and we all agreed we would fly with them again."
Pros: "On-time; staff professional"
Cons: "No food offered, not even peanuts."
Pros: "I like the staff. Very warm and helpful."
Cons: "I didn't like how cold it was"
Pros: "seating and timeliness, no baggage fee!"
Pros: "The flight attendants were moderately polite"
Cons: "The flight was 8 hours late. The stated reason "weather" was not credible and we not informed. There was no offer of a meal or any other accommodation at all. I will NEVER fly Sun Country again!"
Pros: "I didn't die."
Cons: "Slow boarding. Sat on the tarmac for a full hour. Baggage claim took another hour. Worst flying experience of my life."
Pros: "The crew was really friendly, airline is really roomy and tickets are affordable. Comfortable seats and people aren't jammed on each other which is really hard to find nowadays."
Cons: "You have to pay for food and entertainment, for seats also, which is weird because then why purchase a ticket if they still make people pay $15-25 a seat! However, I am very pleased with the airline and when traveling around US I will choose it again, and reccomend to friends!"
Pros: "Everything was great and quick from Fort Myers to Cancun"
Cons: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."
Pros: "On time, good AC, water offered."
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "Nice short flight. Normal drink cart came through early with no up charge."
Cons: "Upcharges including $25 for first bag for each of us. A charge for even a snack on the flight."
Pros: "I was a first class passenger flying out of cancune from wedding. Whe it amd time to board the lead at the ticket counter asked me to step aside and said she can't let me board as I smelled liked alcohol. I assured her I haven't had a drink that day and even if I did why would it matter."
Cons: "After much debate then me demanding to speak to the captan as it is his final decision she did so. That capt assisted her that all is ok and to let me board. Once he left she made me wait to be the very last person to board and had two security guards escort me to my seat. I am a professional and consider myself very put together so found this to all be overboard and completely obserd. Thanks for confirming that I will never fly with you all again."
Cons: "Kayak does not direct sun country customers to select seats when booking - at 24 hour checking it is too late to select seats making it impossible to get a boarding pass in advance"
Pros: "Sun Country's customer service was amazing. Our flight to Mexico everything went well and we were treated well. Our flight home from Mexico we had to change. My wife became extremely ill and under the direction and OK to fly home from Doctor Gonzalez It was in my wife's best interest to leave Mexico early. On phone your Reservations person was wonderful and helpful in giving us our best options. We followed her directions and when we got to airport the gate agents and , a personal wheel chair person, were amazing . Our wheel chair person for flight 572 - 2/26/2016 was your best advocate of what your customer services is. She knew every phase of the operation of your Airlines. she represented your Airline very well. She loves her job and does her job superior to others. In Mexico they made the process of flying home easy for us. We were so afraid that my wife would not be able to go through the process but they treated her so gently and lovingly and made sure we got home stress free. They treated both of us like they knew what we had been going through and knew just what to so to make us feel special and at peace. I must say your Mexico agents are well trained and professional. They made sure that we were well taken care of as well as the other passengers. We were at the Airport early and I had a chance to view how others were treat, wondering if it was just us that they made feel special, It was not just us they made everyone feel special. I just can not thank your Mexico team on the morning of 19 February 2016 enough. We are truly truly grateful. When we arrived at our home in USA a wheel chair again was waiting for us at the aircraft door to take us through customs and to a cab. Again our wheel chair person again was amazing in making sure my wife would be OK through the customs process. THANK YOU SUN COUNTRY WE ARE VERY IMPRESSED WITH EVERY ASPECT OF YOUR CUSTOMER CARE. WE ARE EXTREMELY GRATEFUL. John"
Pros: "Super nice crew- Seats were comfortable-we felt safe and well cared for the whole time. No hassles with the immigration papers like on other airlines-they had plenty and were willing to answer questions."
Cons: "Had to change gates without much notice. Maybe airports fault and not SunCountry."
Pros: "Luggage made it. Good price direct flight."
Pros: "We were able to get Sun Country first class.. it rocked."
Pros: "Flight on time and professional crew"
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Good flight"
Cons: "To have us sit together"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Cons: "Entertainment or WiFi being available"
Pros: "Nothing. Iberia Airlines employs theives."
Cons: "Two one way tickets were purchased to Cancun. The layover was 2 hours... but since the first carrier was late, it caused us to miss our connecting flight. Because the 2 tickets were from different carriers, the airline charged us $1600 to buy new tickets. I would never buy tickets this way again."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "They did not tell me the gate or print info so plane left me and they try to charge more"
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Cons: "Your customer service center is useless. The representatives do not help, they are mean and patientless."
Pros: "There was great service at the desk when I needed to have my flight rescheduled. Friendly staff in flight as well."
Cons: "Having less than an hour to deplane, go through immigration, them security just isn't enough time between flights. I missed my plane as Guadalajara immigration took almost 2 hours at 5:45am. I then had to add another flight to my itinerary. Planes are somewhat old."
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Choice of beverages was good, flight attendants impeccable."
Cons: "I was in Classe Premier. My seat was extremely hard to recline and my let rest wouldn’t extend. Very uncomfortable 2 and a half hours."
Pros: "Entertainment options"
Cons: "No announcements for landing. I usually wouldn't complain about arriving early but my shuttle was not available for two hours so the early arrival added that time to my wait time."
Pros: "Quick flight, ease going through customs"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Horrible customer service and delayed all our plans"
Cons: "Lack of entertainment"
Cons: "A horrible flight!!! We arrived at 5:04pm then we sat on the tamarac for 40 minutes before they could find a gate for us!!!! What a horrible lack of management!’ Who runs this airport/airline!? At the end they moved us to completly different terminal!!! Had to find a new transportation to the hotel!!! Again, what a horrible display of management skills!!"
Pros: "We made it"
Cons: "We sat on the tarmac for two hours. The flight was cold and miserable and today I’m sick."
Pros: "Same as above"
Cons: "No issues"
Pros: "Surprise first class!"
Pros: "The amenities (entertainment, in-flight service) were limited."
Cons: "Upon deplaning in Cancun, an attendant asked me if I was staying there. I indicated that I was not, that I had a connection. He clearly knew I was about to be led astray, but he did nothing to prevent it. Maybe there was nothing he COULD do, but if so, why bother to ask?"
Pros: "Boarding went smoothly."
Cons: "Aeromexico was unable to provide the boarding pass for our second flight on the itinerary (operated by Delta) when we checked in in Mexico City (our checked bags were tagged all the way to Minneapolis though). They informed us that we would need to go to the Delta ticket counter when we arrived in Cancun (with a short layover). This is an unacceptable level of service."
Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."
Cons: "I had to document my luggage in every airport"
Cons: "Got to the airport 2 hours before my flight to fly domestically. Waited 1.5 hours in line. Everyone who worked there didn't give a damn about anyone's situation. This isn't the first time the experience was miserable. I recommend viva or volaris. This airline can't get it together."
Pros: "It was ok from mexico city to cancun"
Cons: "All the bad experience in mexico city only"
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "The plane is very comfortable"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Pros: "The crew on this flight was amazing."
Cons: "The seats, my Gawd...felt like I was sitting on marbles. And this priority board issue. Why say you have priority boarding and be the third zone???"
Pros: "attendants heard your grievances."
Cons: "i got there around 5am for a 7am flight. it took those 2 hours to check me in. and then ran to the plane so i would not miss it."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "Buenas actitudes"
Cons: "Missed flight due to my connection flight being iver one hour late"
Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."
Pros: "Seats had the television screen in the seats instead of the monitors that come down from the ceiling. Everyone could choose what they wanted to watch. Good selection of movies and television shows. Airline stewards were nice."
Cons: "All three of our flights were delayed. It was stressful trying to get to new gates and not sure if we would make our flights or not. No explanation why there was delays. However, this worked out to our advantage or we would have missed our flights."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Almost lost the conection at MEX because I was waiting for my baggage, nobody said anything until 20 minutes the bags for the flight stop coming."
Cons: "I purchased a first class ticket, but the airline changed Equipment to a plane without a first class cabin. I was unceremoniously bumped back to coach and placed in front of two screaming children who proceeded to yell, kick my seat and hit me in the head for the entire flight. Never fly aeromexico"
Pros: "Excellent legroom, friendly service, on time"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "At least this one is on time."
Pros: "It appears not many pay for the upgraded seats between MEX And CUN. My husband and I had 6 seats to ourselves to stretch out on! Boarding priority was non existent and in flight entertainment was for children, but overall it was a comfortable flight."
Airlines flying from New York to Cancún have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from New York to Cancún
Masks required on board, masks provided on flights from New York to Cancún
Social distancing seating
Middle seats unavailable to book on flights from New York to Cancún
Testing for antibodies, testing for symptoms for flights from New York to Cancún
Waiving of change fees. Search flexible flights from New York to Cancún