The stewardesses were excellent! The food and service were great. I will definitely fly ANA in the future.
Their was $200 charge for 2nd luggage, airplane very new and flight smooth. Flight time seem faster then Asian stoping Korea then china.
They are very helpful and friendly. The entertainment is great with many choices. They will refill your drink and there is plenty of meal service. I’ll fly with them again when I transit Tokyo.
Great first time experience on this airline. Very professional staff and great service.
Flight were late each leg of the trip, seats were narrow and uncomfortable. Food was delayed and poor quality. Overall a bad e perience. I complained and was offered no offset or compensation.
The whole flight in Economy was great, the crew were just amazing and the food was great as well
Good. Got me there and back safely and mostly on time. 30 min delay for maintenance once but that means more time for nap. Crew was super nice.
It was very nice. I was a bit disappointed by the few meal services. There were probably more drink services that I missed while sleeping, but I would have liked the crew to bring more than one drink service before landing and to bring more than one drink service and coffee service after take off
They did not get my request for veg food that i made a month ago. Also did not have any backup veg food on board or fruit plate or simething. Very disappointing as i had hward about how grwat ANA was supossed to be. Alsio entertainment was lacking and screen and tech was subpar. Overall just mid to low tie. They are living off reputation and are being passed up by most other carriers.
Same food options being served during connecting flights from Singapore-Japan & Japan- Singapore after one week despite different travelling hours . Rather disappointing.
It was ok, but not what it was like 20 years ago
My experience was great overall. Tanya was particularly friendly and helpful the entire trip. I was very pleased with her customer service skills. The plane was an older aircraft but the entire way was comfortable with barely any turbulence at all. Qantas should speed up its fleet renovation. Totally recommend using this airline.
Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.
I got upgraded from economy to business, and the experience was outstanding
It was very nice. I will try to fly with Qantas whenever I can.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
It’s a very long flight and there are so many people on board. Perhaps a warm washcloth now and then to freshen up
The staff we fantastic and seemed to work very well with each other
Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.
IFE didn't work. Wifi didn't work but they eventually managed to reset it. Our original flight was cancelled, so rebooked onto new flight seated apart from travel partner.
