Daily cleaning, installation of cabin HEPA filters on flights from Russia to Ballina
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Scores according to KAYAK customer reviews
Pros: "Everything was fine, a bit late taking off but the time was made up"
Pros: "Crew was amazing, food delicious, seats comfortable"
Pros: "Overall a good flight"
Cons: "Initial checkin/boarding in Perth was quite long and everyone was fairly irritated by the lack of employees working. Wait time for check in was approx 45 min. Automated systems weren’t working."
Cons: "Ran out of fruit for breakfast"
Pros: "all automatic check in without any stress"
Cons: "service is prefunctory without heart"
Pros: "Seat comfort amenities crew"
Cons: "No vegan meal options"
Pros: "staff were very friendly"
Cons: "the entertainment equipment had a glitch and not function properly"
Pros: "It was my first A380 flight, and overall I was disappointed relative to the Dreamliner. Yet it stands out as a positive the way that Qantas has configured business class on the upper deck. It's quite peaceful. The staff was pleasant, but could have been more attentive. It felt like some cared and others did not."
Cons: "I have flown millions of miles with Qantas, but it's been more than 10 years since my last flights. My expectations were high and i the end I only felt "OK" about the experience. The seats are not competitive with other business classes in the sky. I realize that is about to change. I flew Air Canada into Australia, and while my seat was unfortunately broken, the capabilities and overall comfort of their seats is far superior to Qantas. The business class lounge in Sydney had very poor food options in my opinion, and I was quite peckish after having skipped lunch to travel to the airport for a 4pm flight. The food options on the flight were much better, though overall options / taste were just OK."
Pros: "Fantastic. the crew was very kind and professional. Food was the best airplane food I have had so far."
Pros: "Detail and attention to peoples specific needs. Service prior to boarding and during were excellent"
Pros: "food was good, great entertainment, crew very attentive"
Cons: "everything was good"
Pros: "Pillows were comfy, seats reclined to a comfy position"
Cons: "An hour late"
Pros: "quick on time flight"
Cons: "cabin VERY hot and cramped"
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Cons: "Really unnecessary delays."
Pros: "Checking in was quick, fast through security, very enjoyable visit to the Qantas Lounge and off to board. Boarding was fast, the service was pleasant and the flight right on time."
Cons: "If I must be critical the onboard screens are a bit difficult to control. But fine for a short flight."
Pros: "Quick & friendly"
Cons: "Not given the right information. Almost missed connecting flight to Vancouver,because of waiting at the carrousel. For luggage that wasn't going to show up. Asked a security person about it. She radioed my #s in. Then told me it's still in Melbourne . A security issue. Now I'm about to miss my conecting flight. Don't worry you can catch the next one. At night, it's 8 am. Then only to find out I'm to go from terminal 1 to 3. Had 10 min. together there and go threw customs. Ran with injured knee."
Pros: "Were able to create an allergy friendly meal for my daughter on board, even though the information we called and provided ahead of time was lost."
Cons: "Economy class seats are too cramped for such long haul flights."
Pros: "The crew was very helpful and friendly. The food was plentiful and mostly delicious. Every attempt was made to make the trip as comfortable as possible."
Cons: "The economy Seating area is very small for such a long trip."
Pros: "Decent plane, good staff, very clean"
Cons: "Food was only ok, limited entertainment choices"
Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."
Pros: "Comfortable chairs."
Cons: "With an almost 3 hour delay the lack of information from Qantas staff was infuriating and we were held in what felt like a ‘holding pen’"
Pros: "Great entertainment and amazing crew as always"
Cons: "Food was not the quality I expected on Qantas for such a long flight."
Cons: "Purchased seats at front of plane and parent with toddler travelled get alone. Assured seats not at back of plane. But once on plane was the very last seats and no recline."
Pros: "Getting through airport at Sydney was nice and easy, and good overall at JFK."
Cons: "LAX was not an easy navigation from terminal to terminal, as there was little info provided in flight and a serious lack of good signage or information booths at the airport."
Cons: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "On time. Smooth ride. Shorter than expected. Great service."
Cons: "Headset broken on entertainment system. Ancient hardware. Food. Meh."
Pros: "Crew was friendly and lots of entertainment choices on the flight"
Cons: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Pros: "Absolute top shelf service from checkin to de-planing."
Pros: "Very accommodating for such a long flight."
Cons: "The entertainment system was down causing the plane to be delayed 70 min in an already 15 hour long flight."
Pros: "The Wide Body 747, the friendliness of the Crew. The Food and Entertainment was Excellent Embarking and Disembarking was Fast and Orderly"
Cons: "Turbulence along the Route"
Pros: "Crew very friendly"
Cons: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Pros: "Fiona's attention to. Ustomer service was outstanding!"
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Cons: "You cannot choose and secure your seat. I was not given the seats I was assigned at the time of booking. The food on quantas is also bad. Moreover, the flight attendants left the food in front of us for nearly An hour after service. I ultimately, in order to use the bathroom, had to remove my own tray."
Pros: "I booked by flight last minute due to a family emergency overseas. As such, I arrived to the airport a little later than I should have, the passengers had boarded the flight. The ground crew couldn't have been nicer in expediting my boarding and getting me on the flight. I can't thank them enough. Top service. Thank you. The flight still arrived 25 min early after great snack and smooth flight."
Pros: "Double seats in Economy"
Cons: "Complete lack of separation between seats - minimal room. When the passenger in front reclined. It knocked my very small Qantas bottle over. Non existant leg room. A most Uncomfortable flight back to Melbourne Qantas take a look at Jet Blue. ..this should be your benchmark in Economy Travel...."
Pros: "Luckily the flight was only 3 hours"
Cons: "Most uncomfortable seat (smallest, least leg room would not recline, no padding) that I can remember. Baby not just crying but screening in the seat behind me and crew did nothing."
Cons: "Flight was delayed by 1 hour"
Cons: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Cons: "Nothing. Probably the best airline flown"
Pros: "Comfortable flight. I sat on a window seat this time and it was really roomy. I was in disbelief how more roomy it is compared to an aisle seat."
Cons: "2hr delay leaving LAX"
Pros: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Cons: "No complaints."
Pros: "I was unable to rate the food or entertainment as I didn't eat or need entertaining on such a short flight"
Pros: "Crew were very helpful food much better this leg although the scrambled eggs arent nice at all"
Cons: "The seat did not tilt back but was so happy not to be cramped it did not matter. Meant to tell crew before I left plane but forgot"
Airlines flying from Russia to Ballina have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Russia to Ballina
Masks required on board, masks provided on flights from Russia to Ballina
Social distancing seating
Middle seats unavailable to book on flights from Russia to Ballina
Testing for antibodies, testing for symptoms for flights from Russia to Ballina
Waiving of change fees. Search flexible flights from Russia to Ballina