Daily cleaning, installation of cabin HEPA filters on flights from Salvador
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Scores according to KAYAK customer reviews
Pros: "The crew"
Cons: "It was excellent for me"
Cons: "the cabin and seats are old and seems dirty"
Pros: "Crew cordiality"
Cons: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Pros: "Foot rest in coach"
Cons: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Cons: "No problems during the flight"
Cons: "More diverse snacks/drinks."
Pros: "Flight on time Departure & arrival"
Cons: "Two seats in every set of rows"
Pros: "Fast check in, friendly staff, left earlier"
Cons: "Chairs (knees in back)"
Pros: "Crew was attentive & very nice."
Cons: "More smiles !"
Pros: "Pilot and copilot superb"
Cons: "Food and boarding! Using a ladder is outdated!!!"
Pros: "Wonderful people, great attitudes, and the experience I’ve come to expect."
Pros: "Crew was amazing"
Cons: "Food please"
Pros: "The inflight crew was nice."
Cons: "I hate checking in with LATAM! I swear they make up new bag rules for every person that walks up. There were people with 2 carry ones, purses, and shopping bags. But I couldn't bring 2 backpacks(school backpacks!) on. I had to check one. I HATE LATAM! Every time it is something different with them."
Cons: "No choice in food and very little provided. Half a sandwich with stale bread for breakfast"
Pros: "On board entertainment"
Pros: "Very smooth flight. Good service and food though the items on the food tray were just the meal and a dessert snack. Other airlines have food trays with salad, fruit, the entree and a snack dessert. But as long as we get there safe and sound I am ok."
Cons: "Boarding process in Miami was chaotic. Started late as the crew reported late to the flight. Nobody knew what's going on until the gate agents made an announcement that the crew was reporting late. We departed almost an hour late."
Pros: "The service is very good and the personal was so nice"
Pros: "The plane itself was awesome!"
Cons: "The customer service I received on the plane however was probably the worst service I've ever had and I fly a lot. From a stewardess giving me grief for requesting coke and crackers to the overall customer experience was very much lacking!"
Cons: "Delay meant I missed a meeting deadline."
Pros: "We are an American Family. We traveled on LATAM Sydney to Auckland round trip. The plane was brand new Boeing Dreamliner 787-8 with all the bells and whistles. The attendants who are Spanish speakers but bilingual were delightful. We had one meal on each flight and 2 rounds of drinks. We had no issues with carry on or checked luggage. To summarize we had 2 perfect on-time flights with no fuss or drama. I couldn't recommend them more even if I tried.."
Pros: "The airline and travel agency never informed me that this flight was cancelled. I almost got stuck at JFK."
Cons: "Everything about the airline and the travel agency since they never took the time to inform me that it was cancelled."
Pros: "It was very fast to board, and the landing was great"
Cons: "No entertainment, no free snacks"
Cons: "They cancelled my flight, made no effort to get me home and didn’t reimburse me for my hotel when I had to stay in Iquitos."
Pros: "On time flight & very nice service."
Pros: "The crew worked non stop, with smiles and courtesy. The landing was great."
Cons: "The seats are small and too close together. I sat behind a woman who reclined her seat into my face the entire flight. I could not put my tray down to eat. Very uncomfortable."
Cons: "really the complaint would be mostly about the airport than from the flight , limas airport it´s the rudest i´ve been so far , theres no happy or polite persons there except for 1 janitor and a lady in the to go station"
Pros: "Service was good"
Cons: "I tried to book my seat on line to get an aisle or window and it wouldn't let me choose me seat."
Pros: "Great entertainment choices, the best airline food I've ever had, attentive service, lots of amenities, new and modern plane"
Pros: "Dreamliners are absolutely awesome. I felt refreshed when I landed. Smooth flight, awesome crew."
Cons: "The people making announcements need to slow down. I understand some Spanish but hey were talking so fast it was difficult, then when they repeated in English, their pronunciation wasn't the best but again because they were speaking so fast it was difficult to understand."
Pros: "Enjoyed my first trip on LATAM."
Pros: "Was pleasantly surprised to find more legroom, more storage and a great selection of entertainment.."
Cons: "Seat space,"
Pros: "Excellent service and courteous staff very clean aircraft great choice of movies/TV and music. Tasty snack provided. Good value.."
Cons: "We waited over an hour at the baggage claim carousel to collect our luggage. We received no communication or announcement about what was going on. Unnecessarily appalling customer service."
Pros: "clean and new plane"
Cons: "delayed flight made me lose a day. My luggage got lost"
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Pros: "Not much."
Pros: "loved it"
Cons: "The flight from Lisa was cancelled and the 18 hour wait in Lina was horrible!!! All day at the airport!"
Pros: "Good service from the crew."
Cons: "I lost my luggage (bag). I had to wait about 1 hour. Airport staff advised me to go from gate 1 to gate 11 and back to gate 1. Then advised me to go to Latam counter where I lodged a claim."
Pros: "Friendly and efficient staff . No delays , always on time . Pilot is handsome too"
Cons: "Magazines are in Spanish language mostly :("
Pros: "Overall the flight was excellent and the crew were very charismatic and always with a smile."
Pros: "The food and entertainment"
Cons: "The seats were the smallest seats I've ever say in and I felt claustrophobic. Checking into this flight was a disaster and impossible. Tam would redirect me to Tam airlines and Lan would redirect me to Lan. The Lan customer service was unable to get into the Tam airlines flight so we emded up with the most awful chairs in the airline. I wish they would fix their website so checkin isn't as frustrating as it was for me. I understand the airlines merged but if each airline is unable to access eachothers flight then how exactly did you merge? ALSO when we got off the first flighy to connect in this one they gave us no explanation until 20min later to where we should commect to this flight. They MADE US WALK A 20min WALK TO ANOTHER TERMINAL WITH ALL OUR BAGS. It was awful. If your gonna need people to walk to another terminal the least you can do is supply a shuttle."
Pros: "the price"
Cons: "everything else"
Pros: "Good snack box and drink service. Seats were comfortable."
Cons: "The flight started boarding 30 minutes late."
Cons: "Baggage allowance is just one bag. With Avianca or Copa you get two. This is very critical for me."
Cons: "Enternteiment and seats"
Pros: "Great Friendly Cabin Crew"
Cons: "Entertainment System Poor choice of films - Bad Sound System"
Cons: "Seats are terrible. Crew didn't ask if I wanted to drink anything with the meal. Seemed like a budget flight."
Pros: "Gate was super close to the lounge."
Cons: "The security check at the gate requires one to leave the comfort of the lounge early incase of queues and then wait in an over crowded lounge with the other passengers (so the fact you are business/first or have one world status does little to ease the burden of boarding. The lounge also did not offer red eye passengers a meal and the on board meal service is slow (so if you are hungry it eats into precious sleeping time). The breakfast wakeup was also disappointing. My meal of choice was not available and the whole process was rushed like a fast food restaurant. Overall I am disappointed by the club world offering on this route and would not pay for it again unless intended to get on and just sleep for the entire journey."
Pros: "The crew was great and seating an entertainment options were wonderful."
Cons: "Food. Other airlines in Asia have a far better selection of meals."
Pros: "The crew were polite and very helpful. The service was also good."
Cons: "The leg room in Economy is awful and my seat was very uncomfortable 44C I have long legs and when seats are reclined they encroach on the persons comfort behind. On such a long Haul flight from Perthto Sydney and then onto Singapore and London. Comfort should be a whole lot better. Boarding needs im"
Pros: "The entertainment was good and the crew friendly"
Cons: "My seat and table were dirty and sticky. We had a 45 min delay. I was seated in the middle of the plane and received my meal lady and of course had no more meal choice available since they had run out . For the snack I also was given a different meal than my seat neighbor"
Pros: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
Pros: "In time departure and friendly staff"
Cons: "No complaints"
Pros: "Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous."
Cons: "Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed"
Cons: "Male crew who served me on this flight was rude as he threw me the disembarkment cards in a hurry but treated the Caucasian passengers nicely. How snobbish! My family and I will never recommend British Airways to our friends"
Pros: "Friendly staff that helped me change seat after I landed in a middle seat."
Cons: "Food is bad. Did not like it one bit. Entertainment too limited, expected more from BA (particularly in the music area). Feels more.like a budget airline! Maybe London airport problem, but both flights from London (at the start of holiday and at the end) were delayed. Nearly missed my connecting flight to NZ. Overall: Resent experience with BA and London Heathrow airport was to the extend that my future travel won't be with BA nor through London airport."
Pros: "Sydney arrival amazing swift immigration and customs staff polite another step forward Australia"
Cons: "The BREAKFAST wow CHILLED egg and bacon sandwich it may have been delicious in 1956 on an old Viscount but really substandard is an understatement LATE too tight to speed up ie spend more on fuel which increases the stress for me as now we are really close to missing the next leg but praise be - arrival was amazing once we got off the plane see above"
Pros: "Food extremely ordinary-crew scarce when needed-stuff “sitting” around when they should be removed-standards of “American airlines” r way below others & should not be-BA whom I booked with should find another partner-Still waiting to be impressed by a NA airline"
Cons: "Service, staff, food. Hoping the return flight will be a bit above the norm"
Pros: "crew was great, seats not comfy, nothing for food"
Cons: "flight was delayed, seats not comfy, nothing for food"
Cons: "You had to pay for your drinks and snacks on the plan."
Pros: "The crew was very hard working. Plenty of good quality food. I had ordered gluten-free, and was very satisfied. The entertainment options were great."
Cons: "Good experience all around."
Cons: "Too much of time at security check in London. We almost missed our flight"
Pros: "Our flight was changed to Iberia from Madrid to NY"
Pros: "Oneworld status points"
Cons: "The price, the cancellation of the flight, the lack of free tea, the lack of baggage allowance."
Pros: "Flew Sydney to Heathrow and was very comfortable in my seat. Seemed wider than most and at 6ft 3 I had plenty of room to move my legs. Pleasantly surprised and actually looking forward to going home next week - just hope its the same 777 plane ! :)"
Cons: "The food was excellent - just not enough of it in between meals. No snacks offered and none that I could find anywhere! Will be making sure to bring some back with me on my flight ! Minor complaint on an otherwise excellent trip."
Pros: "Staff are friendly, accomodating for an unaccompanied child with me, upgraded me and helped to support the extra baggage needs"
Cons: "Old, dirty planes with bad enterainment systems and mediocre food and drink offerings. With the price of a ticket more than Emirates, KLM and other airlines, always really suprised the overall crappy hardware, infrastructure on planes etc. When can we get a decent plane to fly the long haul flights. And an actual entertainment system like to competitors?"
Pros: "Food and crew were alright"
Cons: "No power outlet in a 12-h flight"
Pros: "The Crew was very helpful and friendly!"
Cons: "It was a little cramped for space for my legs and I am not very tall."
Pros: "Great staff, ultra professional"
Cons: "Small food portions!"
Pros: "It was comfortable, the staff were helpful and it was a pleasant flight."
Cons: "I am not tall enough to reach the overhead compartments to place my bag inside. Two passengers kindly helped me on the return flight. On my last trip with BA a 6ft steward told me off for not being able to lift my case over my head and place in the overhead compartment. He refused to help me with my bag he said he had a bad back and I swore I would never fly British Airways again and I wouldn't have if I had realised that my return flight was with them. However, this time was different it was a good flight but if passengers don't help lift my case in the overhead locker in future I have no idea what I will do. I never have this problem with other airlines."
Pros: "Great staff except for the idiot who kept walking back and forth with his loud shoes purposely seeking attention. Good wasn’t so bad as typical plane food."
Cons: "Flight was delayed. Not many entertainment selections."
Cons: "terrible seats. unable to recline my seat. horrible experience for 8 hours..."
Cons: "Please include a complimentary tea and/or snack."
Cons: "Heavy delay.."
Pros: "On time boarding and enterteiment"
Cons: "Need to buy drink. (Water)"
Pros: "Check-in was very efficient, boarding was excellent. Onboard service was non existent. Onboard service...not even a glass of water when requested. If you did not pay for a drink you got nothing"
Pros: "everything went smoothly"
Cons: "Not enough choices for movies or tv shows."
Cons: "3 of us sitting together in the middle and seat f's entertainment did not work from the beginning of flight then seat e failed after a couple of movies. Also the seats were so rigid it could not recline without some forcefull assistance from another person"
Pros: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"
Pros: "Everything was on time."
Cons: "It is a very good flight i seen. The flight was timely. Landing was very good."
Pros: "Great flight, nice and short. Great crew, very helpful"
Cons: "No entertainment on the flight and the seats were much smaller that I expected."
Pros: "The welcome drinks and hot towels (premium economy) are good. As is the drinks trolley before meals. The seats are just OK"
Cons: "Major gripe is seat allocation we had several issues but the worst was being issued with a boarding pass and seats from London to Sydney only to have them changed to inferior seats at Singapore with the ultimatum "sit in the new seats or get off the plane". Excellent for customer relations, we won't be traveling BA again"
Pros: "I loved the hot towel svc, the food and beverage svc. Flight attendants very attentive."
Pros: "I loved the crew - they were very helpful and communicative. The food was also good, and I enjoyed the movies."
Cons: "My seat would not recline, so when the lady in front of me reclined her seat, eating and watching movies became difficult. The crew were very helpful in trying to solve the problem, but the seat was broken so they could do nothing to help me. They offered to move me and my son, but we had settled in and so decided to decline the offer."
Pros: "There wasn't any food or entertainment offered since it was a short flight. Drinks were available for a fee."
Cons: "I think you should be offered water without a fee on all flights that last over two hours like this one."
Pros: "Quick and a clean aircraft"
Cons: "Nothing special to say"
Pros: "Mostly everything was ok."
Cons: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."
Pros: "Flights attend"
Pros: "Everything that BA is not; excellent crew & food"
Cons: "My bag was lost on the way from London to Bologna and still hasn't been found."
Pros: "The food was good and free."
Cons: "I bought a ticket from British airlines but the first leg of the trip was with Vueling. The online check in at British Airlines sent me to Vueling but I couldn't check in with British. We had to stand in line at Vueling to check our bags and then with British Airlines to get Get the boarding passes for the other two legs of our our trip. The bags didn't make the switch. British Airlines found our bags in 2 days but 5 days later that's a week later the web check of our file says bags ready for Delivery and call help line can not talk to the airport to find out the problem."
Cons: "Flight delayed 2 hours in Athens due to London fog. BA did nothing for passengers with connections. No information given nor attempts to hold connections. Missed our connection by 5 minutes. Could see the airplane pulling out after RUNNING through the airport for 15 minutes to catch it. There were 7 passengers on this connection. This was unacceptable"
Pros: "Flight back we upgraded to economy plus. Fantastic value. All BA staff we dealt with on phone, counter and flight were awesome! They all cared."
Cons: "Flight over was in economy. Bulkhead seats. Worst I've ever tried to sit in. To us , it was warm entire flight. This was new 787."
Cons: "They ran out of food option so at a certain point the only option was mushroom risotto. Also my husban ordered a lactose free meal which he received but all the other snacks and meals on the flight included some type of lactose product."
Airlines flying from Salvador have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Salvador
Masks required on board, masks provided on flights from Salvador
Social distancing seating
Middle seats unavailable to book on flights from Salvador
Testing for antibodies, testing for symptoms for flights from Salvador
Waiving of change fees. Search flexible flights from Salvador