Daily cleaning, installation of cabin HEPA filters on flights from San Francisco to Cancún
JetBlue and United Airlines have all waived their change and cancellation fees on flights from San Francisco to Cancún. Confirm policies on booking site.
The average direct flight takes 7h 15m, covering a distance of 3872 km.
There are 50 (direct) flights between San Francisco and Cancún per week, averaging 7 per day.
In the past 3 days, the cheapest one-way tickets were found on Aeromexico ($286) and Alaska Airlines ($310), and the lowest round-trip tickets have been found on Alaska Airlines ($407) and JetBlue ($506).
JetBlue (5 times daily), United Airlines (2 times daily) are the most frequent flyers on this route.
When flying out of San Francisco you will be using San Francisco, often referred to as San Francisco Airport. You will be landing at Cancún, also known as Cancún Airport.
Although San Francisco International Airport does not have an interfaith chapel, there is a Christian Science Reading Room that is in Terminal 1 and provides travelers with a quiet area to relax, meditate, and pray. The Berman Reflection Room can be found in the International Terminal and is also meant to be used for self reflection.
If you are interested in learning more about San Francisco International Airport, head to an Information Desk to receive a map of one of the three different self-guided tours that are available. For those who enjoy planes, go to the Aviation Museum in the International Terminal, which is free to access and features exhibits related to the region’s aviation history.
The Bel Air Collection Resort & Spa Cancun is a luxurious 4-star choice that offers a free shuttle to Cancun International Airport and is located directly on the Caribbean Sea. If you would like a more budget-friendly hotel, select the Comfort Inn Cancun Aeropuerto, which also has a free shuttle service and is a 20m drive from Delfines Beach.
TGI Fridays can be found in Terminal 2 of Cancun International Airport and serves a casual American-style menu, while Bubba Gump is in Terminal 3 and specializes in fish and seafood. Peking Xpress is also in Terminal 3 and a has a selection of Chinese to-go items.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from San Francisco to Cancún.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Cancún from San Francisco is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Cancún with an airline and back to San Francisco with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cancún from San Francisco up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The Alaska Airlines check in was not simple via a kiosk and had to go see an attendant. She did not add Pre-check to our 4 tickets and we missed not seeing it on the ticket. Had to wait in the regular line. So long the waot."
Cons: "Alaska Airline attendant should ask as a protocol and lesson learned to tell them to have it added."
Pros: "The pilot went around to passengers and apologized foe delay."
Cons: "3 plus hours of delay????"
Cons: "I love Alaska"
Cons: "WIFI was not working"
Pros: "Wish there were blankets available"
Cons: "No screen on the seats."
Pros: "Quick boarding"
Cons: "More room"
Cons: "Didn’t like sitting on tarmac for 40 minutes after arriving. Got very warm and uncomfortable to breathe"
Cons: "No worthy"
Cons: "the new saver fare option sucks, it makes travel more stressful and very undignified"
Cons: "I was not notified that my card was declined and this caused a ton of delays"
Cons: "The plane was amazingly cramped."
Cons: "Free food and blankets"
Pros: "How smooth and orderly the whole trip went"
Cons: "No snacks :("
Cons: "It is much better now"
Cons: "Not being delayed"
Cons: "Extra leg space"
Pros: "I liked the mood lighting, the spacious area under the seat in front of my aisle seat, the choice in movies, and that every seat had a screen."
Cons: "The takeoff and landing were smooth except that the plane felt like it was fishtailing a bit. Otherwise, it was great!"
Cons: "Nothing, all was perfect!"
Cons: "Delay Part not available"
Pros: "Awesome staff and plane. I Miss virgin!! well done to Alaska for keeping the spirit alive."
Pros: "Que aparte de la bebida sirvan un sanduche o algo para comer"
Cons: "Boarding via bus to plane. Delays due to mechanical issues at both departure and arrival. Staying on the plane while maintenance is performed. No complimentary snacks or drinks after losing value on ticket price."
Pros: "Perfect trip no complaints!"
Cons: "I liked all of it"
Cons: "Seat was broken and would not recline so incredibly uncomfortable for red eye. I was freezing (though I’m often more chilly than others). Not great food options."
Cons: "You are no different then other airlines. Nothing sets you apart."
Cons: "No food"
Pros: "The plane was late. I was tired"
Cons: "I forgot my headphones. $3 to borrow a pair from virgin?"
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Very professional and nice crew."
Cons: "Same as above"
Pros: "Arrived earlier. Good accommodations."
Pros: "That the plane was still there when I arrived at the gate."
Pros: "No delays"
Cons: "nothing to speak of"
Pros: "Prompt boarding"
Cons: "Sitting on the plane for 1.5 hours prior to departure because the plane was too light. This should be something that is determined prior to boarding the plane."
Cons: "Better vegan snacks available for purchase would be great."
Pros: "Same as before."
Cons: "the meanest most rude racist hostess ever! her insinuations and degrading way of speaking to me left me speechless. i will file a format complaint and might even take it further."
Pros: "I was checking in in a fluster and trying to attach my bag tags. A agent came over and helped me (for some reason I had taken the entire sticky back off ha!) and then he took my bag for me right from the kiosk. I was super impressed"
Cons: "needed more water"
Cons: "The diy watch movies on my own device wouldn't load. More frequent trash pick up."
Pros: "Play more Christmas carol during Christmas season"
Cons: "If United can serve more than orange juice or water, so can you"
Pros: "Love extra leg room"
Cons: "Salty snack and a sweet snack. Both were sweet."
Cons: "The power outlets did not work."
Pros: "The seat was comfortable. The price was not."
Pros: "I slept reasonably well."
Cons: "More comfortable seats/more leg room."
Pros: "Flight attendants were very friendly and nice."
Cons: "They had to reset entertainment sets 3 times before they started working. This happens regularly on the SFO to BOS jetblue flight."
Cons: "Poor movie selection/ purchase for outdated headphones required. No USB."
Cons: "Sold out of the food I wanted. Massive delay."
Cons: "Not many kid friendly videos."
Pros: "Cabin clean and comfortable, moist towels atvthe end were a pleasant surprise. My tv worked this time. Agents thought ahead and asked for passengers to check carry-ons before we were standing in the aisle without anymore overhead space."
Cons: "No complaints."
Cons: "Nothing. JetBlue is the best"
Pros: "Each seat had power outlet for laptop as well as a USB port"
Pros: "The plane hit heavy turbulence a few times and gave me hope that the sweet succor of death would come."
Cons: "Having someone else give me a lap dance nonconsensually."
Pros: "The flight attendants were very friendly."
Cons: "JetBlue used to board by row. I purposely chose a seat in the very back of the plane because I knew at LGB you can deplane from the back of the aircraft. I was unable to deplane from the back because they seated most people before me despite checking in early and my bag had to be put in the middle of the plane. My grandpa is in the ICU and I nearly missed visiting hours because of having to wait to deplane in the front."
Cons: "All good"
Pros: "The flight was really comfortable and arrived warly"
Cons: "For a 5 hour flight u need to feed people"
Pros: "It was good"
Cons: "Almost too good."
Pros: "Easy and comfortable. No issues. Got there without a problem."
Pros: "L'espace dans l'avion - c'est la 1ère fois que j'en ai autant en classe éco ! Le personnel de bord, vraiment adorable, drôle et à l'écoute"
Cons: "Pas de distraction et collation limitée. Mais c'est vraiment un détail !"
Pros: "Service with a smile!"
Cons: "Absolutely nothing!"
Pros: "Fast boarding, courteous flight attendants, free WiFi, good snack selection."
Cons: "Flight delayed over two hours bc no crew was booked"
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Pros: "Hostess staff making all comfortable"
Cons: "Gates are way far from main entrance / exit ... not kids / senior friendly..."
Pros: "you had gluten free choices"
Cons: "need expanded gluten free menu"
Pros: "Stewardess help me with luggage."
Pros: "The cookies"
Cons: "There were not enough cookies !"
Pros: "I liked the beverage options and my neighbors."
Cons: "No complaints"
Pros: "Pretty standard service"
Cons: "Pretty standard service"
Cons: "Your airline is always late, always. One hour this time, longer than usual."
Cons: "assigned to seat which did not go back......terribly uncomfortable."
Cons: "Baggage delivery after flight. They sent us to wrong kiosk and didn't correct their mistake. Endless line for taxi in the cold."
Pros: "Smooth from Checking in, to baggage claim... the crew showed themselves to be professionals ..."
Pros: "Even landed early!"
Pros: "The adequate legroom."
Pros: "The staff makes the trip very enjoyable - they were friendly and patient. The wifi is convenient and the snacks are tasty."
Pros: "Empty flight. Had my own row"
Cons: "They didn’t serve any other drinks except water."
Cons: "Three hour delay"
Pros: "Passenger service"
Cons: "SFO organization and signs"
Pros: "I liked that fact that we landed safely"
Cons: "The crew wasn't pleasant , the fact that you can't even get a free headphone is ridiculous, the check in process was good , the airplane was cramped and small"
Pros: "The night kit"
Pros: "My headphones were not working properly because of the jack and they moved me to another seat right away."
Pros: "First airline I've been on with wi-go that really works. Plane was immaculate."
Cons: "Schedule delay by more than 2 hours"
Pros: "5hr delay, no food voucher, no explanations"
Cons: "Terrible, will never fly again"
Pros: "Everything !"
Pros: "Covid safety protocols and people following was excellent."
Cons: "Serve alcohol :)"
Cons: "See previous"
Pros: "Good organization, good hygiene, polite crew."
Pros: "See previous comments"
Cons: "See previous comments"
Pros: "On time"
Cons: "Aircraft was too warm. Needed more air!"
Pros: "All was great"
Pros: "Smooth, efficient and timely."
Cons: "Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Cons: "Connection at Schiphol often tricky;"
Pros: "On time, smooth take off and landing."
Pros: "Amazing crewkeep"
Cons: "Keep going"
Cons: "Better food and more water."
Pros: "The movies were entertaining"
Pros: "Quick boarding process"
Cons: "Wifi stopped working halfway"
Pros: "No delays..arrived early"
Cons: "Restrooms were dirty"
Pros: "Free food. Extra room."
Cons: "Waiting on runway"
Pros: "Delta Comfort om commuter jet"
Pros: "Flew us safely home."
Cons: "We waiting on the runway for over a long period."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Pros: "Cheese plate"
Cons: "TheyCharge me $25 for my bag and I’m at Delta sky Miles older plus the American Express platinum card holder it’s supposed to not be charged"
Cons: "The plane was hot"
Cons: "3 hours delay"
Pros: "The flight attendants were very kind and hoped to make up for the pilot’s negligence."
Cons: "Boarding was weird with a lack of overhead bins and then the pilot was inconsistent with updates to safety issues. We were delayed by an hour and twenty mins and then had to wait on the tarmac for another plane to leave the gate. Feels like I wasted two hours in limbo."
Cons: "Flight was delayed."
Pros: "Good movies and tv selection. Seat next to me was empty, so that was great."
Pros: "Fly attenden alwas with a beautiful smile"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Cons: "Attendant probably trying to be funny"
Cons: "That we did not have a seat assigned"
Pros: "The t.v. 's at each seat"
Cons: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Cons: "waiting on the tarmac for 40 minutes"
Pros: "No hassle, no drama, very smooth."
Cons: "The blueberries were rather bland."
Pros: "Se had a Nice menu on board"
Cons: "No food to sell on board"
Pros: "All I need to say."
Pros: "it was great experience"
Pros: "Comfort and boarding"
Cons: "Delay and food"
Pros: "It was my husband's birthday and the stewardess (red dress, long brown hair) went out of her way to make him feel special by bringing champagne, cookies and even chocolate once we were getting off the plane. I was very touched."
Cons: "The guy next to me was kind of smelly but was very nice."
Pros: "Very smooth"
Pros: "Boarding was a breeze....arrived slightly earlier than expected."
Cons: "Nothing to not like"
Pros: "The new Delta planes have great leg room for tall people even in coach."
Cons: "Asked for hot tea but what I got was barely tepid."
Pros: "Flight on time"
Cons: "Unfriendly sataff. Not informed that we have to me know in with a difrnt confirmation number related to the operating Claire. I had to spent one hour to fit this information to be able to check in.? It was an international flight but it was treated like a domestic flight. We were not even offered the curtesy snake for a domestic flight by unfriendly stewards apparently unhappyted with her job. Apparanty all American carrier staffs has no respect for customers. It is not only s united problem. Curtesy and respects goes both ways. They need to be retrained in public relation."
Pros: "Excellent trip. Provided ample food snacks and drinks."
Cons: "The attendents only served one round of beverages in Comfort Plus."
Cons: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "All restroom floors were wet. I have seen this in others 767's too. Is this a 767 phenomenon"
Cons: "Protecting passengers over profits for a heartless PE firm for start. You don’t even make an attempt to use CDC guidelines."
Cons: "Easy and convenient"
Cons: "Hand carry shouldn't be charged as other flights."
Pros: "Very friendly"
Cons: "Show a movie"
Pros: "Flight was on time. We left 15 minutes late and arrived early."
Cons: "Seat was tight, narrow, uncomfortable and would not recline. One flight attendants was aggressive and taunting but later came back to smooth things over. Pilot announcements were completely garbled due to bad PA equipment. No cockpit communication at anytime were understood by cabin customers. We had the roughest landing I can remember. Prior to boarding, on line check-in was available up to the point where customer is forced to pay $12 for seat assignment, once that is paid, continuation is unavailable--a ruse and a theft. I was informed by check in counter of the $40 bag fee, whether it is carried on or checked. When I asked for clarification, he replied I should have been aware of it prior to speaking to him. I paid the $40 and checked my bag, my only item. On the plane, I see other customers with backpacks, some large backpacks and with personal totes. I wonder what they paid. We all waited 45 minutes for baggage to begin appearing in claim area."
Pros: "Easy baggage check"
Cons: "San Fran fuel delivery system"
Cons: "As we landed in MSP my young son got sick. There was not a vomit bag available in our row. We cleaned it up the best we could. I told the gals as we exited and they were sympathetic. As my husband exited he heard them say. Well that’s lovely...I sure wasn’t impressed to hear that."
Pros: "The staff"
Pros: "Yes very much"
Pros: "Thankful that we got there safely; certainly a competent pilot. Thank you!"
Cons: "Crew members were nowhere to be found; couldn't even flag one down to get a cup of water. The sweet lady in front of me,, thought English was her second language, had a crew member raise his voice to her to tell her to sit down, this after 30 + minutes of her looking to and for to get someone to just get her a cup of water so she could take her medicine. I suppose she should've pushed the attendant button but with English was her second language she must not have known this procedure? I asked for a soda and once he brought me the disgustingly warm soda with cup of ice I had to hold it on my lap the whole time because my tray table was broken. Def could tell that my once-favorite airline has switched ownership. I know changes have to be made in this day and age but it was really gone downhill. I gave you a 5-star Yelp and 5 Star Trip Advisor last year and have talked you up to so many people; sure wish I could do that again. :("
Pros: "my neighbor had on a movie that was so violent. the images are still in my head. it was silent but the gloom of black and white and the killing was very disturbing. Please no violence, there is enough in the world."
Pros: "Easy flying. Relaxing. Couldn't be better."
Pros: "Was upgraded to an exit row seat and when I asked the price the agent said it was a courtesy upgrade. It made a big difference in my comfort since I am 6'4"."
Pros: "Absolutely nothing"
Cons: "Check in staff was horrible... Communication was horrible, also I asked not once not twice but three times to make sure my seat was confirmed the lady said yes, so when I returned to check in they tried to charge me again for my bag and my seats after I told them repeatedly I hadn't already paid and showed them my confirmation email."
Cons: "Terrible, unusable headphones. That's it. Everything else was just a terrific trip."
Cons: "I will never fly Sun Country again. They denied me boarding because the plane left early, even though I had checked in online earlier that day, alerted staff in person at the airport that I was on my way to the gate, and arrived at the gate BEFORE the scheduled departure time. One phone call from Sun Country staff could have kept the plane at the gate until the scheduled departure time, and I would have made my flight. This company is not keeping up with its competitors in terms of customer service and convenience, and I will not be giving them my business again."
Pros: "Staff was competent, helpful and polite."
Pros: "Staff were attentive and professional."
Cons: "Got a piece of napkin in with the ice for my drink. Now sure how that happens."
Pros: "Direct flight"
Cons: "Delays before we boarded, plus delays after we boarded. Communication about what caused the delay seemed like an afterthought."
Pros: "I have never seen such a steady stream (no pun intended) of passengers using the restroom. Crew was having a hard time getting beverage carts out as a result, but handled it with charm."
Cons: "Not enough overhead storage"
Pros: "We had mobility issues and got great help♡"
Pros: "Free good"
Cons: "- lack of power plugs - could be cleaner Both perhaps more a function of the dated aircraft."
Pros: "The employees were so attentive & caring. Very accommodating. Was pleasantly surprised."
Cons: "Rude staff"
Pros: "Great, easy pilot. Smooth ride. Good landing."
Pros: "Boarding was smooth and fast. The pilot informed us from time to time where the plane was and how far each spot was from the destination."
Cons: "Two of the three crew members on board ignored me and a passenger next to me when serving water/beverage. We had to call to get it!"
Pros: "This was my first time flying with Sun Country and from now on I will try to always fly Sun Country. The most helpful and polite staff I have ever encountered period."
Pros: "I enjoyed te staff. Very warm and welcoming."
Cons: "I didn't like how cold it was."
Pros: "Liked the efficiency."
Cons: "Plane could have been a tad more comfortable."
Pros: "Nice to get a drink especially coke products."
Cons: "A little snack would be nice like some peanuts or pretzels. I can't believe that can be much of an expense."
Pros: "-Space to spread out due to limited passengers."
Pros: "Everything was great and quick from Fort Myers to Cancun"
Cons: "Once leaving Cancun, we went through main security with no problems. But as we were attempting to board I had to be checked a second time, I do not feel that this was necessary since I was already cleared by TSA. All they said was this is a random check. I was held so long that my and my wife had to search for over head space for our carry on bags, as there was almost none left. I do not feel that there was any cause for this and made our return flight very unpleasant."
Pros: "We left and arrived on time"
Cons: "It was cold, would have been nice to have a blanket or know that one is not provided. Next time I know to have a sweater with me. Not a big deal."
Pros: "fast and good services"
Pros: "It reminded me of a little bit less comfortable Southwest flight but the crew was definitely high quality."
Cons: "They lost my baggage!"
Cons: "Landing is terrible"
Pros: "On time. Boarding a little hectic. Got me to my destination decent time."
Cons: "Check in baggage is not a nice deal. Never liked it when it started and sill don't like it. It is an irritant to most customers; why don't they just figure it into the fare so it wouldn't be so obvious. But many airlines are like this - if the cattle don't complain, well why kill the goose that lays the golden egg? Knee room! PLEASE just one more inch of knee room!!!!!!"
Pros: "I haven't flown Sun Country for many years because I couldn't get directly where I was going on that airline. I was so pleasantly surprised on both of my flights--non-stop to and from SFO from MSP--at the cleanliness of the plane, the comfortable seats, the tiny bit of extra knee room made all the difference for me, a long-legged woman of a certain age. The passengers were assigned seats mostly on the aisle and window, giving us an empty middle seat for space and separation of space. That made so much sense. On the flight home, I was not feeling well, and I talked with a Flight Attendant who allowed me to take on of the several empty rows (it was a red eye flight) so I could lie down for a couple hours of the flight. Again, common sense, as the rows were empty, but such a caring gesture. I will sing Sun Country's praises and check their routes first before I make any other arrangements for flights."
Pros: "Everyone was kind and helpful."
Pros: "Friendly service"
Pros: "Good pilot. Kind workers before boarding."
Cons: "Having a crew member tell me i cant bring my own alchol. No other airline has bothered me about bringing my own alchol."
Pros: "Everything was great. no complaints!"
Pros: "All the other attendants."
Cons: "The male attendant. I got sick in flight, sitting in row 8 I went to the front of the plane to use the restroom and he wanted to make me go to the back of the flight. Had I not challenged him when I asked if there was a restroom up front his response was "there is one in the back" I would of thrown up all over on the way to the back. Only when I asked him again and then told him I was sick did he then not argue. Stupid."
Pros: "Check-in was easy and quick. I had great seats (plenty of leg room), flight left on time and landed a bit early which was great."
Pros: "U S money is legal tender for all debts public and private how come I have to use a credit card when I wnat to pay with US currency doens't seem legal"
Pros: "Wonderful service and the staff was great!"
Cons: "Flight was delayed 2hrs."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "the good serice"
Cons: "better plan es"
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "La atención del personal cuando estamos hasiendo check in es muy buena excelente actitud para desirle que haser y todo sea más fácil"
Cons: "Es muy bueno que te puedan explicar en tu propio idioma te sientes muy en confianza con el personal y la aeronave está muy bien en buenas condiciones, sigan así excelente Mexico"
Pros: "On time"
Cons: "Smelly WC and crew"
Cons: "Seats had even less legroom than the worst US airlines. I'm and 5'8" and I could barely fit my knees and once the person in front of me decided to recline his seat I couldn't even do that."
Pros: "The snacks"
Cons: "More snacks"
Cons: "Nothing everything was excellent"
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "Nothing. I couldn’t even fly. I arrived 1.5 hours early and chose a seat directly in front of the gate. And fell asleep accidentally. Woke up two minutes after plane took off. T"
Cons: "The staff said they called my name many times. I don’t believe this for a second. I am a light sleeper, especially at airports. I know international airports are busy places, but when a man is asleep right in front of the staff calling his name, you think maybe just maybe they would wake me and say “are you benjamin”. But they didn’t. Now I am forced to by a brand new round trip ticket. Immensely unhappy."
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Cons: "The plane is in terrible shape"
Pros: "The staff are very nice and accommodating."
Pros: "The old flight attendant was so rude to everyone you can tell she hates her job"
Cons: "Her attitude"
Cons: "Mexico City Airport has one of the worst customs I've encountered. The people who work there don't look out for people with connections to other flights. AeroMexico had no one waiting for its passengers."
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Pros: "Kindnesses and attentive at all time"
Cons: "Both planes delayed and carry on luggage lost"
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."
Cons: "I had to document my luggage in every airport"
Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "Every thing"
Cons: "eveything was bad"
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "Buenas actitudes"
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Pros: "Airline stewards were friendly and provided good service. Comfortable flight. Food was good."
Cons: "Flight departed over an hour late which made it stressful trying to get to connection flight. If the other flights weren't delayed also, we would have missed the flight. I paid for my luggage more than 24 hours in advance online. Website states if paid more than 24 hours in advance, the fee is $20 for one bag. I was charged $25.00 each way. Called Aeromexico and they said I had to send email to customer service. It has been 12 days and still have not received a response to my inquiry."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Cons: "They lost my luggage, when I have a very important return to Mexico. This airline is an exact clone of American Airlines, which are known for their horrible and disgusting customer service. They said I should have my luggage by tomorrow, but I don't believe it as this isn't the first time with me flying with them and they loose my luggage (it's take them 3 days to return my luggage and there was never reimbursement for the receipts of clothes and items I had to purchase because they were in my bag they lost!). Your mediocracy isn't going to make you a legacy airline AEROMEXICO, this is an AVgeek who has work for the industry!"
Pros: "Excellent legroom, friendly service, on time"
Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"
Cons: "Delayed for no reason, very irresponsible msnagement"
Pros: "Crew members are ok"
Cons: "Poor management"
Pros: "Found tickets to Mexico cheaper than any other place."
Airlines flying from San Francisco to Cancún have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Francisco to Cancún
Masks required on board, masks provided on flights from San Francisco to Cancún
Social distancing seating
Middle seats unavailable to book on flights from San Francisco to Cancún
Testing for antibodies, testing for symptoms for flights from San Francisco to Cancún
Waiving of change fees. Search flexible flights from San Francisco to Cancún