Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Hongqiao Intl to Brisbane
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Scores according to KAYAK customer reviews
Pros: "No..no redeeming features.."
Cons: "Coffee was the worst I've ever had. The 2+1 powdered mil and coffee stick. Truly awful. But i suppose there aren't many people on the flight who would order coffee..I would even pay extra for a coffee if they had a quality option. Food is comparable to a school canteen. I would probably pay 20rmb for this in Shanghai. Frozen butter for the half-frozen bread. They really couldn't do worse..."
Pros: "crew was great."
Cons: "better airport connection and transfer"
Pros: "All are fine"
Cons: "Choice of food should be offered"
Pros: "seats are comfy fast boarding on time"
Cons: "not enough food"
Pros: "I'm happy that CZ retains 777-300ER economy seating 3x3x3. This makes for confortable seating and space on a long haul flight. I ordered special meals and they always get it right."
Cons: "It would be nice if inflight floated more frequently during these long flights. I'm disappointed that there is not more control during main cabin boarding. They have the stancions and signage available to help avoid the crush and provide some order with groups by row numbers and enforcing it."
Pros: "Very nice comfortable seats in business and wonderful FA. This was a short connection so i was nervous what to do as ive never been to guangzhou before...but they met me at the departure stairs, another person guided me thru all the steps to security and it was great! No line at security so i was thru fast...very impressive airport and china southern"
Cons: "No vip bus for businessclass, we waited a long time, poor organization. Flight delaye of 30 minutes. Then nine of my luggage arrived in manila!! Very bad! The baggage agent couldnt tell even where the bags were at...very poor organization. Finally got the bags de,ivered the next day but no compensation...im unimoressed with this asoect of china southern..poorly done"
Pros: "The crew is very friendly , hard working and helpful."
Pros: "Service Food"
Pros: "Flight attendants were helpful"
Cons: "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
Cons: "Didn’t receive the special meal that was ordered"
Pros: "Once again great movie selection. Flight even got in a bit early to LAX"
Cons: "Food was really bad. Plane felt hot and not a lot of cool air circulating. Comfort and leg room felt a bit cramped."
Pros: "Food was better than expected. Beverages available onboard were great. In flight entertainment was awesome. Chill music for when I'm reading my books and working and really recent movies I finally have the time to watch."
Cons: "snacks and water were haphazardly just lying around at the back when I walked around to make sure my legs didn't die from the 16 hour flight. Even though it should be a much less busy time to be assisted, air hostesses would just point you to the drinks when you ask for water or whatever, which explained why the back was so messy because essentially it turned into a self service snack bar. I observed this for both of my 16 hour flights."
Cons: "Flight was late. Disembarked at the China Southern repair building. Miles from the terminal"
Pros: "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
Cons: "I loved everything!"
Pros: "Meal arrangement not international category."
Cons: "Too much bumping and noisy air time."
Pros: "Stewardess and stewards work"
Cons: "My seat"
Cons: "I selected middle and window seats for each flight so my girlfriend could rest her head on the window and sleep. We were given middle seats and aisle on each of our flights. It’s fristrating that I paid extra to book the seats we wanted and we did not get them."
Pros: "The 3 employees at the counter got together & solved a glitch in our Australia visa that was priventing them from issueing bording pass for our second leg of travel They were outstanding & also unexpectedly we received a hotel respite for our 8 hour layover in Guangzhou! Smiling flight atendents. This is my first travel with China southern On the other hand during 6 wk prior to our trip we were unable to get anybody on the phone to ask Q or reserve a seat. On line charades where like a closed loops ! The price for long haul: Dubai/Guangzhou/cairns could not be beat!!"
Pros: "Basically I didn’t like much. Food was terrible, individual tv entertainment wasn’t available on my return flight A330."
Cons: "Food , tv, many hours of waiting for boarding"
Pros: "Flight left on time, seats with plenty of room, friendly on flight staff"
Cons: "In-seat entertainment screen kept freezing up and had to be restarted several times"
Pros: "Crew efficient, Food satisfactory, Boarding is fine. You just have to have no high expectations"
Pros: "Excellent flight experience and value. Crew was exceptional and professionally friendly."
Cons: "Long had no vegetarian choices other than snacks."
Cons: "Need food to take with medication they served us one meal at the very start hen the next SEVEN hours later and had nothing available in between I asked three times for medical purposes before Rhett went to first class for a freezing cold piece of bread."
Cons: "I reserved the wheel chair service but when I checked in at the counter with the wheel chair symbol, I was told they changed the counter to the other one which is far away and they also rejected to help me check in there. I had to move to the one with a long queue to handle those standby customers. This is my worst experience ever. The service of China Southern airline is becoming worse and worse. Never recommend again."
Pros: "Very nice flight attendants!"
Cons: "There was smoking on the airplane and it was coming from the cockpit. The pilots are smoking?! What a shame."
Pros: "That I was able to watch movies and the flight wasn't full."
Cons: "Had to be transported to board the plane. It was delayed for an hour."
Pros: "Good food. Great price and value. You can't beat the free hotel stay if you have a layover that is 8 hours or longer."
Pros: "The staff were always very helpful and courteous."
Cons: "My television screen kept malfunctioning. It didn't prohibit entertainment, but it was annoying. It was a bit too cold on the flight."
Pros: "Crew tries to help"
Cons: "I can never get a hold of customer service... I'm vegan. I tried to preorder my food. It's always a hassle. I spoke to the people at the air port, they too didn't know what to do. I usually have to talk to the crew. Their webpage is horrible. I can't sign up for their mileage program... It's impossible."
Pros: "Service was standard"
Cons: "7 hour delay"
Pros: "Meal service was good."
Cons: "Flight was delayed, bad ground service, long layover, unnecessary wait time,So much hassle boarding and de-boarding the plane"
Cons: "Flight delayed over two hours. Person at wuhan boarding gate unable to understand 'boarding time' - kept telling me departure time instead, despite my repeatedly pointing at the words "boarding time" written in Chinese. Not too many important things to report at boarding gate - boarding time is one of them. This person didn't seem to grasp that concept despite the fact that she worked at the boarding gate. Overall a very unimpressive experience with little regard shown for customer service. Not sure how or why so many repspecavle and professional international airlines woiuld agree to partner with this one."
Pros: "All good."
Pros: "The flight was great! I was referring to the international flight being very poor service The economy seats were short legged"
Cons: "Bangkok to Fuzhou was a lack of communication no one helped with the transfer from Guangzhou to Fuzhou at all No one spoke English nor guided us"
Pros: "I was in business class. The lie-flat seat was pretty good with lots of space for storing my things. The crew was efficient but not particularly friendly. The bathroom was kept very very clean."
Cons: "The food was mediocre to poor. They forced me to turn off my computer one hour prior to landing."
Pros: "Great service for the price. Not a budget carrier but definitely a very competitive price."
Cons: "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
Pros: "Crew was great"
Cons: "no power in economy"
Pros: "Very few or none options for none red meat eaters."
Cons: "Never on time"
Pros: "Crew were pleasant enough."
Cons: "The Boarding gate area is very crowded. Need to get on a Bus which is over loaded and very uncomfortable. Can't use mobile phones to play games even though in flight mode (Chinese regulations) but very boring given the quality of the entertainment. Volume of entertainment is not high enough to be heard over plane noise. Makes it almost impossible to hear (I have flown on China Southern about 8 times and in 6/8 times this has happened)"
Cons: "Plane was late, causing me to miss flight in LA; I had requested an aisle seat but got placed in a the middle of a row of four seats, with a large man on one side and a Chinese woman on the other who both kept encroaching on my very limited space. I had no room, could not sleep and the entertainment (TV) for my seat was non-functional."
Cons: "40 minute boarding delay with little to no info. Then had to wait another 40 minutes for luggage pickup."
Pros: "The food was actually alright, comped hotel was nice"
Cons: "No way to choose seats online. Boarding was a lesson in insanity that looked like a wwf cage match. Plane finally boarded 2 hours late with no info made available concerning connecting flights. Tried to get help with connections during flight, was ignored at least three times by different staff (maybe because of language difficulties) before finally forcing the issue with a steward who WAS VERY helpful. It was as though everybody was afraid of helping. Finally made it to China where we were told that our flight was gone. We were given a nice hotel, but told to come back two hours early for our next flight at 6:30 am. Got up at 3 am to catch 3:50 shuttle, and got to gate at suggested time only to find that the flight was delayed and had been delayed for three days. Finally left at 9:30 and had a good flight to Delhi."
Cons: "The early collection of entertainment head sets 30+ minutes before landing service of drinks need to be improved"
Pros: "Wide selection of movies and other entertainment."
Cons: "Leg room cramped for tall (6 ft 2 in) person on an 11 hour flight."
Pros: "Everything went smoothly, flights were on time & the crew was excellent!"
Cons: "The China Southern planes weren't as modern as I would have expected, but not bad!"
Cons: "This airline needs to get it together with the delays. To keep it short, I will not fly with this airline again."
Cons: "Chicken in our meal had gone bad. Crew very apologetic. Then the plane was terribly hot and crew kept making excuses and the problem was never resolved. Faucet in the bathroom sprayed everywhere. One of the worst flights I've ever taken but not so off the mark for Chinese carriers"
Airlines flying from Shanghai Hongqiao Intl to Brisbane have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shanghai Hongqiao Intl to Brisbane
Masks required on board, masks provided on flights from Shanghai Hongqiao Intl to Brisbane
Social distancing seating
Middle seats unavailable to book on flights from Shanghai Hongqiao Intl to Brisbane
Testing for antibodies, testing for symptoms for flights from Shanghai Hongqiao Intl to Brisbane
Waiving of change fees. Search flexible flights from Shanghai Hongqiao Intl to Brisbane