Daily cleaning, installation of cabin HEPA filters on flights from St. Maarten to Sydney
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Scores according to KAYAK customer reviews
Cons: "This is my first time that I travel to US form dec 18 and have to pay for luggage. I can understand if that’s a company policie, but maybe I can flight in another airline that’s doesn’t have any variable fees."
Cons: "Entertainment. If the crew communicated with each other. There were multiple incorrect announcements."
Pros: "Yes all good"
Cons: "Nothing I can think on to improve."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "On time departure from PHL and on time arrival in LAX."
Cons: "This was an older Airbus A321 with no power outlets at the seats and no video screens on the back of seats. As an Executive level Advantage member, I felt that I received no special recognition from onboard flight staff; they did the minimum as scripted."
Pros: "Very good main meal. Numerous movie choices Friendly attendants. Pretty good leg room."
Cons: "Incoming light was late, making for a late departure and late arrival at destination (about an hour). People-mover buses incredibly slow and inefficient, adding to delayed arrival at terminal."
Pros: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Pros: "Polite crew"
Cons: "No air traffic"
Pros: "No entertainment system working"
Cons: "Free WiFi since entertainment was off"
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was friendly and kept us informed of ongoing issues."
Cons: "There was not enough fuel to make the connection in Charlotte as well as mechanical issues with getting the luggage off the plane resulting in being stuck over night. Also they lost my bag."
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Cons: "They forgot to plan a pilot....also the crew was 45 min late"
Pros: "Flight attendant was dilligent"
Pros: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Cons: "A long delay. Patience is everything and the staff and crew were very friendly."
Cons: "No WiFi on the plane. Made for a long flight with all the comforts we are used to these days. Time to upgrade that plane"
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Pros: "The airplane is new"
Cons: "The crew was terrible, so rude, really I don’t understand why there are like that. Is like asking a favor for everything . The seat are to short of space and uncorfortable"
Pros: "On time flight, as comfortable as can be hoped for."
Cons: "This flight was on time, but Dallas to Huntsville is frequently delayed. Also, the airplane is often quite old-appearing on the interior."
Cons: "Flighr got delayed resting in connecting flight missing, AA didnt bother to comp the 6 hours of waiting by providing a hotel. Instead AA pretended to give a discount for a Hyatt which would end up costing 100 usd anyway, the same peice for hotels in that area anyone can fond on hotwire for 4+ hotels. Bad customer service, bad expectations management."
Cons: "Plane was SUPER old. As a result: No entertainment: Couldn't relax with a movie Limited space between chairs: Couldn't use my laptop No Wi-Fi: Couldn't work Old looks: I felt I was in a museum Obviously the plane was broken: 3 hour delay, missed parts of a wedding Good job!"
Pros: "Very prompt"
Cons: "Staff were short with passengers, and one was quite rude to an older gentleman."
Pros: "It was quick and easy."
Pros: "The plane landed on time."
Cons: "Beverage are limited, one of the crews was loud, the food was terrible. I made a reservation through japan airlines. If they do a codeshare, they should give the passengers equal advice."
Pros: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Cons: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Pros: "The trip from st martin was fine in terms of check in. AA opened their windows early so we beat the crowd."
Cons: "The plane left 20 minutes late, and then we hit turbulence and a bit of rain close to our arrival in Charlotte. I had originally booked a flight through Miami with plenty of layover time to get a connecting flight to Dallas, but AA canceled that one and put me on a connection the following day! When I called customer service, they were helpful in regards booking and assured me there would be plenty of time to connect through Charlotte. When our plane landed 35 minutes late, there was only 15 minutes to connect, and we waited for baggage that whole time. No idea what took baggage so long, but the result is that we missed our flight. AA did put us on standby for the next one, but that meant our relative had to pick us up at midnight."
Pros: "Well organised and even arrived early! The flight crew were kind and efficient."
Cons: "No free food"
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Cons: "One miserable pack of coffee cookies for $700+ ticket. I don't expect a 3 course meal on a 3 hour flight but seriously a pack of cookies? Too bad if one follows a gluten free diet."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Pros: "We had a good flight home everything was good going was a terrible flight a lot of turbulence and attendance weren't very friendly"
Cons: "No tv.. Rude customer service n my luggage got lost.. I will make to stay away from aa"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Pros: "Well.....it was canceled so I had to go to charlotte after to London and at the end at Rome and every one of them had delay's"
Pros: "Very nice cabin crew, attentive and informative. The pilots really put me at ease....not the best flyer but their information on the flight etc. was actually quite calming."
Cons: "An alternative to pretzels!"
Cons: "Not flying."
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Pros: "The customer service rep took his time to find seats that were together for my husband and I. Neil, the flight attendant, was very nice and courteous. Seemed to go out of his way to make people comfortable."
Pros: "I liked the flight, the cabin crew was great, and the pilot nailed their landing."
Cons: "The big one is that when we tried to check in with Qantas, we were informed that we needed to check in with American Airlines and could not check in. Had we not been to the airport 2.5 hours early, we would have had a great shot at missing our flight because of this.As it was, we only had 15 extra minutes from when we got to the gate from when we boarded. Even this email you just sent to me said "rate your Qantas Flight", not rate your American Airlines flight coshared by Qantas. The other big gripe is that we sat on the tarmac for way longer than I would have expected. LAX Sucks."
Pros: "Crew maintained good attitude throughout a very tough flight."
Cons: "Boarding process was chaotic. Because there was no control on carryon baggage, the overhead bins were full and people were fighting for space. Air Conditioning on plane did not work on ground - and we were on ground for over an hour before we were cleared for take-off. In spite of heat and delay, we were not offered water or other drinks. Instead of walking onto the plane, we had to take a bus and then climb steps to the plane. This was true on both departure and arrival. Because of a broken bone in my foot I had asked for assistance. There was no assistance except for my companion."
Cons: "I thought I booked a QANTAS flight but I was thrown on a very terrible American Airlines flight. Would not recommend."
Pros: "Nothing much. Really poor quality headphones and that too the crew had hard time giving!! I felt they were very rude every time we asked for something (including water!!)"
Cons: "Everything!! They don't have Asian vegetarian meal?? It's all vegan?? Bread roll felt really hard and person behind me asked for butter/margarine and reply was very rude "we don't have any extras" so I didn't even bother asking!!"
Cons: "The flight was delayed and then the pilot decided to (after the doors were closed and ready to go) unload and reload cargo and board more people. So based on their decision, we were even further delayed and subsequently missed our connection in sydney. United has offered no compensation either for our change fee in sydney nor for the stress they added to our vacation - on a Christmas flight nonetheless!"
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Pros: "Flight was on time"
Cons: "A 3 hr plus flight from St Maarten to Washington DC with nothing but stale pretzels!!"
Pros: "Good communication between once we had to re route for technical difficulty and united gave us 100$ coupon to fly with them again after our trip changed from 9hrs to 18 hrs"
Cons: "No TVs, no charger points, not a lot of knee space/leg room, not enough luggage storage at back of plane, can’t sleep in isle seat due to people constantly bumping into you while walking by"
Pros: "Flight was on time"
Cons: "Food, not overselling the flight, age of plane, bathroom cleanliness"
Cons: "We had a 45 minute maintenance delay. After, there was a medical emergency (NOT the crew's fault) leading to an additional1.5 hr delay. I didn't appreciate how much the crew shared about the patient's status over the intercoms--felt like a violation. There were also numerous long comms throughout th"
Cons: "Some kind of compensation to cover the missed shuttle and my time."
Pros: "Seat cushions ok, but it was cramped."
Cons: "Entertainment console very poor touch screen."
Cons: "Drop-off bagage agent made me line up to get a new baggage tag even though my luggage had been checked up to my destination via COPA Airlines. A United Airlines check-in agent told me that the baggage agents don’t work for the airline therefore didn’t know what to do. These people need add training."
Cons: "Missed connecting flight by 15 minutes because of mechanical issue with plane. United made the transition as painless as possible but still wanted to sleep in own bed last night!"
Pros: "Great crew! My husband had a cold, so he wore a mask. One flight attendant was so helpful, bringing him hot tea and lots of liquids."
Cons: "I'd love to know how to request a gluten free meal before a flight."
Cons: "Original flight through Houston was delayed and rerouted through SFO. Then the connecting SFO flight was delayed and missed original flight. Spent 24 additional hours at the airport to catch the next available direct flight. Had an aisle seat but then put between two men who took both armrests for 15 hours."
Pros: "Arrived early 787-9"
Cons: "My baggage was lost."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Pros: "More space, better flight attendants, 3 free meals and free alcoholic beverages. It’s all good."
Cons: "Nothing, loved it."
Pros: "Good entertainment selection"
Cons: "Stewardess was impatient, rude and not helpful. Asked for milk & it was spoiled which made my daughter gag. Worst part is I called United to confirm they would take care of the transfer of my luggage all the way to my final destination even with sleeping over in Japan & they said yes. Turns out, I had to get all my luggage & check it back in the next day."
Pros: "Pilot interaction."
Cons: "Entertainment system did not work for anyone on the 14 hour flight!"
Cons: "United crew was so rude. It was very apparent they were annoyed and burnt out from their jobs. I even overhead a crew member making a rude comment about me to another crew member. All I did was ask a question, and apparently it was a stupid one. Made me appreciate my flight to Amsterdam on Swiss even more than I aready did!"
Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Pros: "The crew was very friendly and professional."
Cons: "Seats were very uncomfortable and akin to a slightly padded folding chair. I would highly recommend a couple glasses of red before boarding."
Pros: "The fact that it was a large 777! Those just feel safer."
Pros: "Niven cabin crew, helped without complaint when my daughter had an embarrassing accident. Very nice crew."
Cons: "No in seat free entertainment"
Cons: "The 3 hour delay"
Pros: "Snacks and drink"
Pros: "No complaints"
Cons: "No complaints"
Pros: "The flight crew tried to make the best of a bad situation."
Cons: "We paid good money for first class tickets expecting to get a hot dinner meal on the flight so we had not eaten. By the time the flight was allowed to take off, the dinner onb the flight had sat too long and they were not allowed to serve it. They gave us a coupon for $20 buck to eat dinner at San Francisco airport upon arrival but of course no restaurant is open at 2:00 am."
Cons: "Stuck in the runway and the heat was unbearableStewardess"
Cons: "Flight was late. Flight attendants were okay. Not that helpful or nice"
Pros: "Good crew."
Pros: "United gave us drinks and free entertainment on the delayed flight. My screen did not work."
Cons: "We were on a cruse which was to leave at 7:00PM and the flight was to arrive at 12:35PM. It arrived at 9:00PM. United in DC told us all the flights to the next port for our boat (Antigua) were full and offered no other assistance. There were 11 of us in the same position. Several folks found a flight late that evening leaving at 8:30AM the next day for Antigua. They did not have our phone number so they couldn't tell us about its availability. 6 of us chartered a flight to Antigua the next day. If United told us about the existence of the 8:30 flight, everything would have been ok. United paid for the 8:30 flight for the 5 folks who took it."
Cons: "Tried to cancel flight significantly ahead of time due to change in my military duties and was offered $0 because all of the fees and charges far exceeded the cost of the tickets. Very unhappy with United."
Pros: "I arrived ahead of schedule."
Cons: "The female attendant was very friendly, welcoming and engaging. The male flight attendants, not so much!"
Pros: "The crew"
Cons: "The fact that I was stuck in airport for one hour overtime and also that I was on the plane for 2 hours not moving."
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "The food was delicious."
Cons: "The in-seat TV had one channel that was blacked out initially but eventually was viewable, and one channel that worked fine at first but then blacked out for the rest of the flight. As far as options for an 8.5 hour flight? Very poor. 5 movies, 2 of which were multiple years old. The reclining seat seemed over-exaggerated; I had never been on a flight where the seat in front of me came so close to my face. The boarding process was pretty good and streamlined but we still took off about an hour late."
Cons: "Myself and 10 others were kept from boarding as they had overbooked/overweighted the plan for the wind conditions...so i was stuck with a mini van rental as they couldn't get me another flight to my destination for 2 days so I ended up driving the 14hrs to make it home."
Pros: "Nice assortment of movies"
Cons: "The chairs barely recline and my chair never stayed reclined. Crew was off putting. Not very friendly."
Pros: "The flights were smooth and on time, even Early into mbj"
Cons: "See previous comment"
Pros: "Nice crew, good flight."
Cons: "No Wi-Fi, short flight so not big issue"
Cons: "The check-in counter was closed when we got to Saint Maarten airport . After an exchange of words with the supervisor on the telephone she remove me from the flight without my permission. It was an awful experience ."
Cons: "Seat did not recline Very very bumpy landing made everyone queasy"
Pros: "For a coach seat, it was ok since I sat with my wife in a 3 seats row."
Cons: "The fact that you couldn't upgrade with miles."
Pros: "The staff was fantastic, they were cheerful and full of energy. They made the flight have a relaxed atmosphere but still professional."
Cons: "They served these waffle snacks that weren't very good, and didn't have a salty option."
Pros: "We were supposed to fly out Sat Jan 23, 2016, but a blizzard had shut down the East coast air ports. We rebooked for Sunday. Air ports still closed. So we talk to the United people at SXM and they cannot issue us a new ticket but say we have to book on line or call the United number. Both options would not work for us. They were able to tell us that United only flies to SXM on the weekends and their would be no extra flight to makeup for all the cancellations. We ended up booking a new flight with American Air Lines for Wed."
Cons: "Not getting a refund for unused return ticket."
Cons: "We paid for the direct tv & only got the movie channels not the 100 channels as promised. Once the kids watched the one kids movie they had nothing to watch and I paid for 3.."
Airlines flying from St. Maarten to Sydney have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from St. Maarten to Sydney
Masks required on board, masks provided on flights from St. Maarten to Sydney
Social distancing seating
Middle seats unavailable to book on flights from St. Maarten to Sydney
Testing for antibodies, testing for symptoms for flights from St. Maarten to Sydney
Waiving of change fees. Search flexible flights from St. Maarten to Sydney