I felt that the whole experience went very smoothly. The aircraft was extremely clean and tidy on boarding. The cabin crew were beautifully turned out very, very efficient and were a credit to Singapore Airlines who are now my favourite carrier.
Excellent crew service. Professional, courteous. Service with a smile. Good food Very decent flight experience
No frills airline with minimal leg room and no entertainment
Both the staff at check-in counter and on board were pleasant and helpful. My chicken and mashed potato was good, sauce was tasty, but the zucchini, carrot n other accompanying vegetables were over-cooked a little. (I understand the meal has to be prepared earlier). Yet I would fly on Singapore Airlines again and recommend it to family and friends.
The seats were more narrow than at other lines. Food was mediocre (economy class)
I was traveling with my 3 minor children, one leg I was seated two aisles behind them. On the longest leg I would have preferred sitting across the aisle from them, not behind. My youngest is 4yos. I understand airplane seating configurations are not the airlines problem but seating the one adult with a reservation apart from the minors was very difficult.
Awesome! Was impressed with the hospitality and the thoughtful services. The cabin attendants were superb.
plus: service and personal assistance minus: online check-in did not work
Airport lounge for business class is too crowded and not comfortable. Poor foods and facilities. Boarding was delayed. A lot of coughing people in the flight even in the business class, which indicated poor screening and health risks.
Excellent customer service from pre boarding to the end. Really enjoyed my flight. Very helpful crews during flight as well. Will definitely flight with Singapore airlines again.
Delayed. Poor selection onboard. Long flight and old/uncomfortable plane.
Boarding was on time and orderly. Crew was efficient. Departure as scheduled. I did not order food.
The overall flight was okay. Aircraft was a bit run down like the toilets, seat and table. The worse was checking in and boarding. They had no priority for people with children (young infants and babies included) even when we requested. Unhelpful staff.
Due to very heavy rain in Jakarta which caused bad floods on the highways the captain kindly delayed the departure to allow many passengers to reach the plane with almost 2 hours delay. Otherwise the flight was smooth and uneventful. I was disappointed that given the long delays the passengers were not even treated to a free bottle of water. I had to buy a packet of salted peanuts and bottle of water since I missed lunch.
Compared with other LCC, Air Asia is a lot better
Liked the food. It’s was delicious! The cleanliness was average.. we saw dried liquid stains on the seat head in front. The flight was delayed. My experience with other airlines is that the flight crew usually announces an apology for the delay . Maybe air Asia doesn’t deem it necessary.. In summary the only positive that stood out was the food.
Delayed by 2 plus hours and utter chaos at the boarding gate. Boarding gate changed twice. People were stuck at the boarding gate with no access to food water or medicine.
The seats are not great and there is no entertainment. However, it is a discount line, the people are great, check in was easy, the food options were decent and inexpensive, the flight was on time, and we arrived safely. No complaints for the cost. Would fly again!
Poor booking website other travel agents are more competent. Flights on transit does not require visa
I never mad a reservation so I didn’t fly. This was fraud. Take me off your email!! 😡
“They carefully called each boarding group in turn, only to herd everyone onto a bus for the drive across the airport apron. By the time we reached the aircraft, all semblance of orderly boarding had disappeared and it became a complete bun fight to get on board. Rather nonsensical really — why bother with boarding groups in the first place?”unless you are at an air bridge!!!
3 hours delay ,we changed plane after boarding and waiting inside
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
The cosmetic condition was pretty run down. The carpets were badly worn out. Even the paint on the wings was chipped and peeled! Looks like they are running these 787s to the ground..
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
no charging point. food offering is limited and very much on the budget line. Overall is not satisfying for such a price and duration of flight.
We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.
Me and my Partner were in seats 6A and 6B. (Which we paid a premium for). Unfortunately the person is seat 6C was large and because of his size my Partner was squashed to the point of discomfort and unable to sit properly. We requested to be moved to some empty seats and two hours into the flight the crew moved us. Perhaps it’s time airlines began checking passenger sizes to ensure they don’t encroach into fellow passengers seating space!
Connection flights are smooth, both flight takeoff arrive on time, that will be the best u can expect. Food no order, service no complain, entertainment not seen, cleanliness can be improve.
Cheap flight but more expensive when the airlines demands you pay over 30$ for 1 kilogram overweight ( it is 8,2kg I have for carry on baggage) The flights announcement 2PM, and it departed 4 PM, no announcement for delaying, People says Vietjet is delayJet airlines in their blood.
체크인을 담당하는 승무원이 아주, 몹시 불친절하고 전문성이 현저하게 떨어졌습니다. The flight attendant in charge of the check-in was very, very unfriendly and markedly less professional.
Paid for seats near the window but given seats right at the back, near the toilets. This location was so noisy with the blasts from the aircraft engines blowing beside. Not a nice one 😞.
Not even free water. NO legroom. Narrow seats. Not enough room to even hold a book at reading distance in front of you.
Some chair in the flight should be maintained, but I think they may not have time to check every seats, since it is high demand in this period.
Trip was only 40 minutes in duration....no food and no entertainment. Otherwise it was excellent!
I wasn’t able checkin on line so wasn’t given option buy food so I had to site watch everyone eat when I was hungry. That’s F-up
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
