Pros: "Everything was marvelous. The staff, food, and entertainment were excellent just like on our flight with Qantas from Vancouver to Sydney."
Cons: "Nothing."
Pros: "Flight attendants super sweet and really paid attention to any needs. Comfy seats, lots of movies to choose from and a tasty breakfast."
Cons: "Seats are too small, uncomfortable. We had a 50 minute delay in departure."
Pros: "The crew was very friendly and professional. The aircraft was clean and well maintained. Food and entertainment were great."
Cons: "Completely satisfied."
Cons: "Unfortunately the flight could not be shorter. Otherwise a perfect flight, and well worth the price."
Pros: "The flight is short, it was on time, boarding process was swift."
Cons: "There was one flight attendant with attitude problems but if you ignore her, she would stop it. No big issue."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Cons: "unable to get assigned seat ahead of time. the only seat available was in the middle, getting uncomfortable to getting in and out. Economy on upper deck has only one bathroom that I leave the imagination up to you."
Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."
Pros: "Food and entertainment were great. Enough space to be comfortable. Crew was nice and attentive."
Pros: "Not much. Incoming flight was late then turn-around was ridiculous."
Cons: "We had extra baggage, which I tried to pay online multiple times but the Virgin website kept indicating they are having problems. When we arrived at the airport the charged us basically twice (for extra bags) what we would have paid had they not rigged their website to make extra money."
Pros: "I was able to sleep"
Cons: "Making sure there was a vegan food option and the crew knew."
Pros: "The crew did well/"
Cons: "More information prior to boarding as to why we were 2 hours delayed."
Pros: "Yogurt and breakfast muffin were a nice surprise on our 3 hour flight. Seat space was not too bad."
Cons: "Would have liked an offer for more water."
Cons: "Planes could have been time Half way on the trip they cancel my plane had wait 4 hours late which means I had 12 hours fly from Tass to Towsviile"
Cons: "The air pressure in the plane not good causing significant pain I’m my ears"
Pros: "Entertainment."
Cons: "I had three flights with Virgin Australia, all to get to and from Sydney and to and from the US. ALL THREE FLIGHTS WERE DELAYED, one even being a 2-3hr delay, and compensation was only $8 AUD voucher at the airport - just enough to get coffee! Excuses were made due to weather, some say it was due to staff. Never will I fly with them. Disorganized and never on time."
Pros: "Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast"
Cons: "Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some."
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Cons: "When we got to the Virgin Australia desk, they said we could not Board the plane and we had to arrive at least 90 minutes prior to boarding per Sydney Airport regulation. Our Jetstar flight arrived 10 minutes late to the gate. This gave us 55 minutes between flights. We had no chance to make the connecting flight. Kayak and Kiwi.com should not have allowed us to book that flight because there was never 90 minutes prior to our international flight. I am very disappointed in Kayak and will reconsider using this site to book in the future. We had to buy an entirely new flight to get to Fiji which costed us an extra $700. I would like to speak or email with a customer service representative to discuss this issue."
The flight has taken off in avance, can not apreciate it
making changes to my cr card booking was a nightmare. your chat team were very helpful, so its a sys config. problem IMHO.
Pros: "Service was good. Boarding, departure on time. Check-in counter stuff were very very good, very helpful (both Auckland airport and Noumea airport)"
Cons: "Seats were old, not comfortable, not clean. A few safety vests for emergencies were already on the floor (Auckland - Noumea flight)"
Pros: "Quick and quiet flight,, quick registering and boarding, 3 seats for 2 pax, Excellent service on board"
Cons: "Very ordinary food , no hot meal, uncomfortable seats (very thin foam on seats), limited space for legs"
Cons: "generally we are autorised for 2 baggages when we order directlywith aircalin,in this case only one baggage and they askus to pay to passthe security in auckland ,our queue was one hour only 5 minutes for new zelanders"
Pros: "The line at arrival to checkin at airport was incredibly long as there was two flights leaving, NZ at 8am and Aussie at 8.30am. On the plane the meal was nice and the bread rolls were delicious and crunchy. We were in row 14 and the hostess also offered a croissant which was gladly accepted."
Cons: "Uncomfortable chair. No screen or tv. No earphones. No pocket on chair to put goods in."
We recently flew on FIJI AIRLINES, what a breath of fresh air! From their customer service at the ticket counter/ Baggage check to the flight attendants on the plane! When I bought the tickets they were the least expensive too! I took a picture of one of the flight attendants scoop up a very fussy baby and walk her around the plane, to give her parents a break. I would love to submit, but don’t know how. Meals were great, also complimentary beer and wine was a pleasant surprise!
check-in at sydney was a bit disorganized. one well-dressed woman appeared to be in charge, staring at others who were not ready and checking in passengers. one person at business class check-in, was sarcastic and only mentioned the gate assignment, no bother to mention the lounge access etc... the crew on board was stellar. so polite, helpful and respectful. the meals were great, endless beverages, and the a350 is spectacular with the seat/bed, amenity kit, television, bedding, headphones. first time flying fiji airways- honolulu- fiji-sydney, and sydney-fiji-los angeles, all in business class. their fares are much more affordable than other carriers. hopefully, one day, they will use a widebody aircraft from honolulu- fiji, since it is a nearly 7-hour flight and the 737-max 8, although comfortable, would be better with a widebody plane.
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "The people were great! And it was a smooth ride."
Cons: "The seats are very uncomfortable. I could not get comfortable and my tailbone just ached. I tried sitting on a pillow, but that did not help. And the cabin was too cold for me."
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Pros: "Nothing was real impressive but nothing really bad for a budget airline."
Cons: "the food, entertainment options (movies) the service including drinks, the plane itself and the overall airline could all be much better."
Pros: "Can't beat that. Bigger seat, better leg room, comfortable seats."
Cons: "None."
Pros: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Cons: "Worst Fiji ground staff at Sydney airport"
Turboprop but very smooth and quiet. No AC on the ground so hot until takeoff.
Pros: "Good flight times, nice crews. on time departures and arrivals."
Pros: "Nothing, they canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!"
Cons: "All of it! They canceled my flight without a replacement and told me it would take 90 days for a refund? This is crazy!"
Pros: "Everything. The 737 is due for replacing but is very well maintained and the airline professionally managed. If I could I would buy stock in Air Vanuatu. The staff are friendly, courteous and beautiful people. Numbawun!"
Cons: "The boarding area in Sydney was crowded and not very clean. Entertainment centres in the old 737 is dated and not easily viewed by most passengers. Port Vila terminal is due for replacement."