The flight from HYD to DOH was delayed by 3 hours and we missed the connection from DOH to MIA. We had to wait 24H more to get the MIA flight. It was a total disaster. If the flight crew had waited 1 more hour to accommodate their 3 hour delayed flight, we would not have lost a whole day !
Qatar was pretty OK for their services but Arangrant was awful at theirs and frankly lied to me. Qatar offers four business class fares and only three of them allow lounge access. This is a horrible policy when you pay so much for business class and shame on them for denying the simple use of their lounges for this confusion. When I requested my business class ticket with Arangrant I knew this and specifically told them I would only purchase the lowest class business seat that would still permit me lounge access on all legs of my trip. They lied to me and said I did and then I was refused this service on my return flights. I had no less than 4-8 schedule changes and got screwed by a late departure from DCA on my double connection to JNB. I lost nearly a full day on my outbound and then had little to no use of the lounges on my outbound flights. To then be denied access on my return flights made the 27 hour trip home pretty awful. Kayak should no longer work with Arangrant as they are dishonest and liars. Qatar should price all four of their business class fares to include lounge access and stop the insanity they have forced on people. My return trip home nearly ruined my entire trip to South Africa and I blame Arangrant for telling me lies and for Qatar for offering insane rules and regulations on such expensive business class fares. For the money I paid to Qatar, I did not receive the full services I was promised. I will probably never use Arangrant and their ignorant services ever again. I will question whether I ever fly on Qatar Airways again as well. When you pay so much and get such little in return, it leaves a bad taste in your mouth. Arangrant gives the whole industry a bad name and Qatar is not far behind them. I can honestly say that the wretched service and way I was treated by both have soured me on travel companies and airlines. It is bad enough that we have an idiot, felon, racist and bigoted president and administration to contend with while he has started an illegal war, I did not expect to get screwed over by Arangrant and Qatar as well. Shame on all of you.
Qatar Airways has gone down over the last few years.
Extremely uncomfortable seats with very little cushioning, unable to recline enough to sleep comfortably on this 13 hour overnight flight. My body was in pain by the end.
When we checked in at the Siem Reap Airport in Cambodia, we were only given three boarding passes and told that we would have to check in with American when we arrived in Boston. This was a source of stress for us. After we landed in Boston, we had a long passage from Terminal E to Terminal B (American Airline ticketing counter). Because the electronic ticketing kiosks for check-in would not recognize our Confirmation Code, we had to wait for an hour in a long line where only two AA reps were taking care of Special Services passengers. In many years of both business and recreational travel, I have never had this experience. I would expect more from AA being in partnership with other airlines to do a better job with this.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Crew and food was good, ok leg room if you don’t have a big box under the seat. And the seats are so narrow (I’m only 70kg), will consider an alternate airline next time
Awesome hospitality, awesome staff, awesome food & awesome travel time. Thanks
Boarding from DOH to SYD the Business Class were pointed in a separate gate but no one there to receive us. Otherwise it was ok.
The flight was delayed and one member of the crew was a bit rude. But apart from that all good.
