Kayak really screwed up by offloading the booking to a third party. They were completely inept and caused a bunch of toil. I will never use Kayak again.
Service was very good, food and entertainment systems were good
The flight arrived on time. 2×2 seating meant no one needed to sit in the middle. This was a connectibf flight from Singapore and required going to 3 counters in different levels to check a golf bag
Everything was great keep up the good work 😁, can't ask for more.
Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks
This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.
My overall experience with Singapore Airlines is great. Will definitely fly Singapore airline again.
Crew is phenomenal. Helpful with anything you may need. Lots of entertainment options. Food was good. On time, no complaints.
It was a super smooth and comfortable flight even though I was in normal economy. The staff was so nice ☺️
No seperate security check for business class passengers and average lounge, open air, so not properly air conditioned
Flight went very well. Cabin crew were all courteous and very helpful, always with smiles on their faces. Food was great. I always love heated nuts with wine. Flying business class with Philippine Airlines is always a pleasant experience.
The checking in agent tried to give me a different seat. She tried to give me an economy seat even though I had already checked in with a seat assigned and paid an extra $300 for those seats. She also separated our seating assignment. Very unprofessional and seriously a bad example for an agent. She was rude when I showed her my receipts and she made us wait more than 15 minutes before we were able to get the right boarding passes and correct seats (seats that we paid for in advance)!!!
Purchased exit row window seat for extra leg room and sleep. Worth the price. Attendants maintained restrooms regularly. No snacks/chips/nuts/cookies beyond what was served with meals.
Nice new lay-flat seats in Business Class!! What a wonderful experience!
Flight left and arrived on time. Preloading area in Manila could use some help. Area needs to be bigger to at least seat the passengers while waiting. Crew is great nonstop to MNL is a game changer.
They were two hours late!! Threw everything else planned off.
No power on an 11 hour flight? What a joke. Crew did not come by enough to get trash or offer water.
Was on premium economy. Aside from the space that was less than expected, everything went well
Overall very good experience, staff is very friendly and helpful
Everything was ok except that one of my checked in baggage which was new lost 2 of its wheels and so I filed a complaint and hope they would give comoensation. otherwise, everything was good!
The food was nice and the toilets were kept clean. I find the cabin bag policy to be ludicrous though, there's no way someone can have a small personal item and carry-on cabin bag weighing <7kg if you need to take a laptop with you, meds, and any valuables and items you can't risk to leave in a cargo bag that may get left behind
It was very relaxing and staff were very quick to attend to any requests.
Good service. But on flight to Kochi no entertainment except in app. And no working outlets to charge phone.
There was not any issues with the Etihad Airways. Staff was excellent and I love the variety of movies and games that they provided.
Boarding was excellent except they did last call 30 minutes earlier .
Surprised at the lower quality of seats on the Boeing 777 in Business Class. Seats are tight and the whole Business class section is jam packed with seats. It doesn’t feel like Business Class at all. Also the way the tray tables are placed with a huge bulky solid metal hinge at knee level makes it so uncomfortable and always anxious that one will accidentally bang their knee on it. Quality of amenities has also declined. Over priced tickets with diminished quality of the entire experience.
Used to Etihad employees are very rude and unprofessional but now better than before over all is okay now
Very unfriendly team. It was very difficult to get a cup of coffee. Legroom was extremely small. Old, dilapidated plane.
It feels like the seat did not have any cushion just plywood. The seats are so compact that I could not even move at all and I am slim. Just imagine someone else. Singapore Air and Emirates are far far better than this. Do not even travel for free. For a 12 hour flight sitting on a plywood is horrible experience and on top of that the person at checking counter at NY was worst and rude. Plus they charge arms and leg for everything. I think they would also start charging for belts and oxygen also soon. First and last time flying with Ethiad.
Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.
I barely made the flight. We had to take a bus to the plane and the plane smelled awfully of body odor. When the flight attendant walked by she smelled of body odor. It was incredibly uncomfortable. Also my luggage did not make it onto this flight and when it finally arrived home the handle of the luggage was all ripped. I will have to purchase a bag again.
They don't really offer snacks or water as much. but it was perfect.
They lost my luggage for five days and did not keep me notified of the progress at all.
It was a good flight. The boarding was smooth and timely managed. They offered in advance to dispatch cabin luggage at no cost. I suggest to add a snack and basic drinks. There was only water provided in the cost of the ticket.
The flight was very good , on time without delays, specially the staff was great!
Delayed, took forever to get luggage out of the flight. Worst short flight within Europe we've had.
The booking itself was the primary problem. The flight should have been 7 AM instead of 8 AM. There was only 20 minutes to get to the next flight and I had to go through passport control. There were 5 stations open to handle 200-300 people and I missed my connecting flight.
The flight was cancelled at 5am, I was forced to have alternate transport home, TERRIBLE EXPERIENCE, I will never fly lufthansa again
My seat electronics did not work so seat stuck in one position for over tens hours unless cushions ,manually removed and chair shoved into different position. It wasAwful. My back is still hurting. Only the flight attendant to move seat which was near impossible. Ten hours of H. No apologies offered. No compensation. It was unreal. worst flight of my life
The person greeting before priority check in assumed I am economy class and send me to the wrong line.
For a low cost airline they provide excellent value and modern planes. It did not feel cheap. But onboard drinks and meals are expensive and do not offer great value. Overall, a good experience.
“They carefully called each boarding group in turn, only to herd everyone onto a bus for the drive across the airport apron. By the time we reached the aircraft, all semblance of orderly boarding had disappeared and it became a complete bun fight to get on board. Rather nonsensical really — why bother with boarding groups in the first place?”unless you are at an air bridge!!!
Apart from the staff at the airport who were amazing the rest of the experience with scoot was disgusting a very basic flight packed and uncomfortable no consideration to a disabled traveller. And even worse from Singapore to Vienna. All about the money. Not even a complementary coffee or juice. From the airline. The staff at the airport didn't look at me as been disabled and no help not even a wheelchair was offered. The food on the plane was cheap and tasteless and expensive no entertainment on plane and WiFi which had to be paid for was intermittent at best.
Uncoordinated boarding, seat comfort is terrible, even toilet is so small that overweight people wouldn't fit in. Baggage scam with additional fees. Stay away from this airline.
Forthright communication to the customers regarding services offered and any fees involved.
I have taken more than 50 flights in the past year and this is the worst onboard experience that I've come across. There's always a risk with budget airlines and their creative views of customer service. Having bought a standard seat, we boarded at the assigned seat - we naturally couldn't choose ourselves as that would be extra cost. After take-off, the person in the row in front leans back their seat. As a frequent flyer, I believe this is their right, so I try to lean my seat back as well to have the same space available. However, my standard seat could not lean back, as the row behind was an exit row. As I had paid for a standard seat, not a less space than standard, I moved to the completely free row behind me. This was not allowed, as due to extra legroom, this would cost extra. Subsequently spent the next 30 mins discussing this scenario with the crew. I have no issues with budget airlines and additional charges, but if I pay for a standard seat, I want a standard seat, not one with less space. As you do not offer me a discount for the less space, do not try and charge me a premium, when I find a free seat with more space. It works both ways Scoot.
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
Scoot refused to change my flight even though I had booked a flexible ticket. MyTrip wanted to charge me an extra $271 for a ticket that was only listed as $217. I complained about this to scoot and they didn't give a shite. So never again will you be getting money from me Scoot. You can Scoot off.
U could offer everyone a drink ,juice or water.. coffe or tea ...ur air craft isn't a flea market ,where someone has to buy a tea or water!!
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY