Pros: "The crew was excellent."
Cons: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Pros: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Cons: "Boarding was delayed for 25 min and was no information for that. Otherwise everything was good"
Pros: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Cons: "the food is disgusting"
Pros: "The crew is usually really good."
Cons: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Pros: "Serve customers with a smile"
Cons: "Better tasting meal packages served at economy cabin"
Pros: "Super friendly crew. Enough food and drink."
Cons: "Flat beds on second flight"
Pros: "The crew were excellent"
Cons: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Cons: "Delay could be complimented by faster speed"
Pros: "Good boarding, good arrival gate"
Cons: "Old plane, entertainment system is very old and screen bad"
Cons: "Satisfied service friendly staff overall satisfied."
Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Pros: "Crew amazing. Seat super comfortable"
Pros: "The plane was new. The in flight entertainment system was good, although I never got to experience it fully because the Flight attendant kept switching it off, as I had paid extra (an arm and a leg) for a “bulkhead seat”"
Cons: "The service was beyond awful! The Flight Attendants had a “could care less” attitude. I had special ordered a meal, and they gave me the wrong one. I did not want to make a big deal, so I just ate it. Then they did not offer any beverages when the meal came! I literally had to beg them to make me their famous “Singapore sling”. Shocking really!!. When I had my coffee, my request for cream and sugar went ignored THREE times. Finally they grudgingly gave me only cream, rendering my coffee undrinkable. .....And the list goes on. Never ever will I travel on this horrid airline again!"
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "Excellent crew, service and food"
Pros: "The Staff was very friendly."
Pros: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "Excellent attention to service and comfort."
Pros: "Efficient, comfortable."
Cons: "Flight attendants were bot friendly, appearwd to be botheted when askes questions or requests were made."
Cons: "Poor service."
Pros: "Singapore was fine and helpful with a crazy problem JustFly created then didn’t fix."
Cons: "JustFly billed the wrong price, then to fix that,created a new ticket with my name misspelled and failed to cancel the original ticket. We later upgrade seats via Singapore then discovered the duplicate booking and misspelling. To fix that JustFly cancelled the booking with the seat upgrade. Singapore restored our upgrade at the airport but only on one direction so we had to go through it all again."
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Friendly, smiling staff, ever happy to help, nice food"
Cons: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Pros: "Food and good service"
Pros: "I like the services from Singapore Airlines."
Cons: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Pros: "Excellent service & comfort"
Pros: "Boarding was good"
Cons: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Pros: "Helpful staff and a comfortable trip. A plus all the way around"
Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "Great service with a smile and can do attitude"
Pros: "Second bag was four foot bronze statue, no problem or extra cost"
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "Great price"
Cons: "Food is not good"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Pros: "Courteous, Professional Crew. Amazing Service."
Pros: "the service on the flight was the best I can ever recall having."
Pros: "Clean ,on time"
Cons: "The movies were not updated"
Pros: "got us there, efficient and effective crew."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Cons: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Cons: "Please serve food hot. And tell sir hostess to smile. And worst flight. They I Only served one meal for 8 hour flight"
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Pros: "Great seat and crews"
Cons: "A330-300 is nice"
Cons: "The entertainment unit was constantly malfunctioning"
Cons: "Not being cancelled and delayed"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "The MAS stewardess was really nice & helpful"
Cons: "Everything was perfect"
Pros: "The crew was extremely hospitable, and the food was excellent."
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Pros: "On time"
Cons: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Pros: "I was surprised to board an A380 to fly from KUL to BKK"
Cons: "In Bangkok we had to get off on the field to board a bus"
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Pros: "Can’t find anything good."
Cons: "The airline is protected by the government. Hence there is no motivation for them to improve. This airline is my last choice. My biggest dissatisfaction is the hospitality shown by the crew.. not sincere and in some cases rude... is this the MH - MALAYSIAN Hospitality that they keep advertising? Very disappointing.."
Pros: "comfort and entertainment"
Pros: "Fast boarding"
Cons: "Forced to check a carry-on used all over the world for years. Then they lose it"
Pros: "The boarding is a bit mess up as it was delayed by Malindo Air which share the same gate, I wonder Malaysia Airport authorities has run out of resources why cramp 2 airlines in same gate departing 30 minutes apart, crew is OK seats is comfortable but landing is quite uncomfortable"
Cons: "Boarding and landing"
Pros: "Avoiding the huge queues (lines) in Asian airports is worth gold. Bz class travel on the KUL-BKK sector on Malaysian isn’t great but avoiding the queues at both ends makes it all worth it"
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Pros: "Food and hospitality"
Pros: "Larger seats"
Cons: "Food was below standards. Really need to improve."
Cons: "Losing my luggage"
Pros: "A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight."
Cons: "Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good."
Pros: "Crew were awesome. Could not do enough for you. Very personable too!"
Cons: "Security at Adelaide very slow and under resourced."
Pros: "Seats and entertainment"
Cons: "Bad landing,"
Pros: "1) Not to squashy and more spacious than I thought. 2) The interior of aircraft seemed reasonably modern and up-to-date rather than old and miserable with stained seats and carpets. 3) the in-flight entertainment was better than I thought"
Cons: "I tried the seafood pasta and it was horrible!"
Pros: "Movie story"
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Cons: "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
Pros: "Boarding was easy with less passengers."
Cons: "The magazine in my seat pocket was dirty. The seat cushion seemed not clean. There was a greasy spot not cleaned."
Pros: "New aircraft Improved entertainment system More baggage allowance"
Cons: "Tight seat pitch at 30 inches only Poor food"
Cons: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Pros: "I liked the crew, very polite and helpful."
Cons: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Pros: "Staff are courteous"
Cons: "Departure was delayed an hour"
Pros: "my family and I flew one way Singapore to London (15 hours 1 hour stopover in KL) for $1600 (all 4) Singapore Airlines or BA were $1800 per person. they are nicer airlines but not $5600 better. Airbus A380 was a bit tired but service was good. pretty painless trip all in all"
Cons: "Got stuck by lots of crying kids."
Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Cons: "I received an eticket confirmation by email, but when arriving at the airport for checkin, Malaysian airlines did not have the ticket in their system"
Cons: "boarding was awful 1 hour late and no information provided to waiting passengers staff nasty and indifferent and/or uninformed about what was going on"
Cons: "Everything but price. Wouldn't take it again."
Cons: "Collection of headsets, too long at the tarmac before take off."
Pros: "The Crew in general was friendly and helpful"
Cons: "The food was disgusting so I didn't eat my second meal and the seats were cramped and uncomfortable."
Pros: "The Crew in general was friendly and helpful"
Cons: "Boarding was unorganized! The food was disgusting so I did't even eat my meal! The seats were cramped and uncomfortable."
Pros: "the crew was amazing"
Cons: "the seats were uncomfortable"
Cons: "May be offered water to everyone."
Cons: "I cannot believe that when I put the table down I could not move & at 80 kg I was by no means the biggest person on that plane!!!!!"
Pros: "The crew is beautifull"
Cons: "The time schedule"
Cons: "Hardly any ice When the people in front reclined their seats I couldn’t hardly move Late as udual"
Pros: "Efficient on time"
Cons: "One young cabin crew member was very polite and welcoming - ? Angela The other older woman would not even acknowledge me or say hello / goodbye despite me saying hello"
Cons: "The flight was delayed which caused us to miss the last shuttle bus for the car hire company - we had to catch a cab instead - luckily the car hire company reimbursed us for the cab fare, even though it wasn't their fault."
Pros: "Friendly staff."
Cons: "Flight was a reward booking from Qantas / emirates miles, and our experience was being pampered on these flights. Jet star budget reward flight was a disapppintment, no food or beverages, or entertainment. Pane was late but with no explanations or updates."
Pros: "On time. Safe and smooth."
Pros: "The flight was on time"
Cons: "The rear of the plane was filled with screaming babies, loud uncontrolled children kicking the seats in front of them (mine). Equally loud mothers baby-talked continuously to their offending offspring with no effect. Cabin staff made no attempt to control the noise levels. I recognize some of these small children could have been suffering ear pain from the cabin pressure changes but trained cabin staff could have offered remedies for this. It does not explain the continuous screaming at cruising altitude. I recognize that JETSTAR is an intentionally cheap and nasty airline. I reluctantly took this flight because there was no quality service (like QANTAS) at the time I required. I accept the lack of amenities offered by REAL airlines like complimentary food, drink, entertainment and healthy legroom are the cost of cheap travel but I would have happily paid a higher price for QANTAS had there been a flight. I will not fly JETSTAR again and if no alternative exists with QANTAS, I will choose another airline in spite of my long allegiance to QANTAS CC: QANTAS"
Pros: "Plane was on time."
Cons: "Food was mediocre and overpriced. They should review foot exercises on long flights. They should also offer free water."
Pros: "I wasn’t able to select a seat and was assigned a middle seat, but the service desk agent at ADL moved me to an aisle seat without charge. Food was reasonable value and tasty, if cold (who refrigerates a muffin?!)"
Cons: "Usual Jetstar pain having to call to add extra luggage (qantas booking) and then curiously Jetstar telling me to ring qantas for an updated itinerary"
Cons: "They lost half of our pushchair and it took 5 days of endless phone calls for them to agree to replace it"
Pros: "Decent leg room for a 6ft person. More than most US flights"
Cons: "Zero entertainment"
Pros: "On time"
Cons: "No water"
Cons: "Flight delayed over 3 hours but communication was good."
Pros: "Fairly much on time"
Cons: "My muffin was served to me cold. $5 for a cold muffin. Next time I’ll get a hot chocolate instead."
Cons: "Ended up on a Jetstar flight on a codeshare arrangement with our booked airline Qantas. The journey didn’t start well when our bags would not scan through the self serve checkin as we had not booked direct with Jetstar. We then asked for an aisle seat, but this was refused - the “customer service” assistant advised we should have paid extra to pre-reserve a seat (a no cost option on Qantas). Then when we entered the plane we found that both adjacent aisle seats were in fact vacant. Food was an additional cost item - on an 8 hour flight. Those unlucky enough to ask for a meal late found that there was nothing left for them. Entertainment was also an additional cost item - when paid for the selection was extremely limited, the system slow. The entertainment froze up requiring a reboot. Though not the airline’s fault, the person behind was very fidgety, making it very uncomfortable for anyone sitting in front of him. If the seats were slightly further apart we might not have had that experience either. All in all not the best, given that we had booked with a full price airline and ended up on a budget airline instead."
Pros: "Smooth ride"
Cons: "I'm a thin man and am 5'9" (pretty average height) and I couldn't fit comfortably in my seat. The space between rows was so tight my knees were squished into the seat in front of me."
Cons: "Lack of legroom."
Cons: "The carry-on baggage policy is ridiculously unfair and they don't tell you about the 7kg carry-on restriction at the desk but charge you 50 dollars at the gate when you don't have any other options but pay before you miss the flight"
Pros: "Boarding was quick"
Cons: "Shame the staff were not more friendly, I took my rubbish to find a bin and the flight attendant expressed her annoyance and me. Asking her where I can put it. They don't smile and when you asked a question they treated me like I was a nuisance"
Cons: "As I stated previously this company's complete lack of concern for customer service is appalling. I have directed my managers and staff to ensure that this company is no longer engaged to supply transportation to any of my companies"
Cons: "Customer service and Jetstar CANNOT be used in the same sentence. Flight cancelled by carrier no viable options offered by phone representative held on the telephone for over an hour whilst travelling to airport in an attempt to get a flight home. Holiday cut short, had to return rental car 1/2 day earlier than what had been paid for, lunch reservations had to be cancelled and no responsibility accepted by Jetstar representative. Well they have definitely lost me as a customer, none of the companies I own would treat a customer in such a manner we believe that we NEED customers to stay in business. Then to top it all off had a hour and a half travel time from Bne as opposed to half an hour from Coolangatta."
Pros: "Smooth transition for daughter who needed assistance to board"
Cons: "Having to sit apart especially when there were vacant seats"
Cons: "Making check-in such a hassle. Make online or kiosk check-in easily available and let people check-in early"
Pros: "Jetstar staff we able to change all my flight details"
Cons: "Better communication between Jetstar and passages as it was me who notified them that I would miss my connecting flight due to the rescheduled departure of my original flight from Melbourne to Sydney."
Pros: "Efficient on time departure and arrival. Good inflight entertainment"
Cons: "Credit card only for purchases without advance notice is a bit ordinary"
Cons: "Was charged 50$ at check in at airport for luggage. It was a carry on size they said it was over weight had flown with same items on several different airlines, Quantas, American, and virgin no one else stop me. If this is how they get the ticket cheap, just state that upfront. So I know and am not surprised at airport."
Cons: "Flight was cancelled at the last minute. Jetstar doesn't have a customer service line you can call so it was very difficult to re-book. The chat was clunky and not compatable with mobile phone. Then they couldn't refund the extra fees I had paid for assigned seats - that is a "different chat site" though I was reassigned a Quantas ticket and given tickets that had us split up on that flight. They couldn't give me a booking number or anything like that for the Quantas flight either. I will just save the hassle and fly with Quantas next time. Unimpressed with JetStar and their customer service was terrible. Still out the refund money and frankly it is worth it not to have to deal with them again."
Pros: "We had to change our flight and were still able to get a good flight and seats"
Cons: "Paying for food and drink"
Cons: "I dont know if it was kayak, flight network or their fault, i just know that once i got to the check in counter i had to pay an additional 160 to ship my luggage absurd. The inly thing i know is that i ll not use them anymore. Plus plane was so old i had a spring coming out of my seat on the plane."
Pros: "I like the fact that when you book a flight you then have to pay for a seat .... What do you expect us to stand ! then you have to pay for baggage and all the other hidden costs .... after you have payed !"
Cons: "Dont have a credit card and they say we will be only taking credit card for beverages . On the flight over they said the reason was because we came from Bali and had no change but why the flight from Adelaide so again couldn't buy anything... Great service !"
Pros: "JetStar was the only carrier offering a non-stop from Adelaide to Cairns. That's why we chose it."
Cons: "Be aware that you get a 7 kg carry-on allowance, and pay for checked luggage, by weight. Cheapest to buy when you book the ticket, can be purchased before you get to the airport, and very expensive at the airport. Seats are jammed together, very little legroom. Best to know going in that it is a low-cost, no frills, no space airlines."
Cons: "We booked through Kayak and weren't told that when you book a flight with Jetstar, you get NO BAGGAGE ALLOWANCE. ZERO, ZIP, NIL. We didn't know this and assumed like other Australian and New Zealand carriers, we would each get one free bag, so I went online and paid $25 for a third bag. When we checked in for a domestic flight, we were told that we would have to pay $400 to send our luggage with us. THAT WAS MORE THAN WE PAID FOR OUR SEATS! We were also told that had we paid for our luggage ahead of time, it would have only been $60. Be very careful if you fly this airline. Make sure you know what is and what is not included with your ticket, especially if you use a third party to purchase your tickets. PS - All drinks (including coffee, tea, soda, etc.)are extra. Frankly, I'm surprised they don't charge for using the toilet in flight"
Pros: "Super easy, plane was very nice but seats were a little tight but that's to be expected for such a cheap flight. Entertainment was almost as good as major airlines and the food was good as well. Would definitely fly with them again for such a great value."
Cons: "When I booked from USA thru kayak I was told I would have 1 checked bag & 1 carry on . At airport I was charged $682 for luggage cause " I didn't say I was flying with luggage "supposedly opting out of the $ 35.00 fee for luggage. Only other option was to re-book for next day loosing out of bookings in Cairns which was not an option. Many other passengers on our flight faced same predatory practices by Jetstar. Gate agent said website changed to be more transparent. This is not true Luggage fees more than doubled cost of flight. This is only direct flight from Adelaide and you're trapped .""
Cons: "Spent 260 dollars on extra baggage fees, and you had to buy everything on board as an extra charge coffee, juice, anything. Total rip off"
Pros: "Awesome lady at check in."
Cons: "Just disappointing to need to pay for a cup of coffee. This is just too cheap to feel good about."
Pros: "The plane was nice and spacious, crew was friendly and captains were apologetic for all of the inconviences."
Cons: "The aircon was out the entire flight due to maintenance related issues that weren't fixed. We left an hour late and arrived an hour late also based on these issues."
Cons: "over charging for carry on"
Pros: "The crew was reasonably friendly"
Cons: "Be aware of baggage weight limits and hi bag fees. Limited drink options on plane."
Cons: "Baggage rates are absolutely ridiculous and misleading"
Pros: "It was easy to book online."
Cons: "The cost to check a bag was more than the cost of the flight. We bought food at Lawsons so didn't purchase the expensive food sold on board. They didn't even offer us water."
Cons: "I was charged $50 dollars for the check-in luggage that I was not happy. I booked the airticket very early so I was not sure the weight of my luggage would be. I get used to have the free check- in luggage so I forgot about it until I did it at the airport. I prefer the airline to have the charge including the luggage into the airfare than check how many Kg of luggage the customers take at the airport. This makes the procedure of check-in take more time."
Pros: "Speed of boarding (using front and back doors is brilliant!). Quality of airplane, crew and facilities is all first rate."
Pros: "Only that it got us there safely."
Cons: "Awful customer service and ridiculous baggage costs. We were traveling internationally and didn't have internet access at the time. We didn't realize we needed to "pre-check" our bags. It cost us double the amount of our flight cost to check our bags. They also carefully checked carry on weight at the ticket counter but then never tagged the bags and we had to have them reweighed at the gate. They also were ridiculously strict on carryon weight per bag. Don't get their policy when my husband and I weigh a total of 300 pds together and they can't be flexible on 1kg of carry-on weight. They also said they took American express cards (which does not charge us an exchange fee) and their machines wouldn't accept it, so I was charged an extra 3% via my credit card. Staff were surly and not helpful. Will never use Jetstar again"
Pros: "Boarding was efficient. Staff were friendly and helpful"
Cons: "Crammed seats. All the weight limitations."