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Offboarding in Dubai was a bit confusing. The bus dropped us off, we passed the security, and then we were again in departure, no clue, no guidance on where to get our luggage

Seat did not recline at all, wi-FI did not work at all. Those are both very unfortunate for a 14 hour flight. Crew and food was of course very nice as always.

Chaos at the gate while boarding - no clear signs or announcements

This777-300 is configured 2/3/2 for Biz class straight out of the 80s!!! Not to mention seats are narrow, bed does NOT FULLY RECLINE FLAT as advertised, and purser didn’t know that!! ARM REST HAS A REMOTE TABLET ON IT FURTHER CONFINING THE ALREADY NARROW SPACE!!! WHO thought this was a good design?? After flying the new A350-900 biz class Montreal to Dubai , this was a total let down!!

The stewardess took a picture as a gift , if you asked for it. Every thing was very good, Especially the food, big and tasty. The service was good, they served water several times, very frequent.

The crew were absolutely fantastic. They actively asked if passengers wanted refills and if they were comfortable. I was extremely impressed.

Emirates did great! I liked the service, the food, cleanness, and the flight was on time. Much better airline than Qatar Airways I flew with last year.

Love that you can walk directly to your gate from the Emirates Business class lounge, very convenient

Premium economy was worth it-comfort was definitely better than economy class. The seats were more comfortable, blankets and pillows thicker

Could not board flight due to visa issue and emirates staff at the airport refused to help rebook flight because it was made by another provider. It took hours of communicating with my provider and Emirates staff each of whom said it was the others responsibility. As the time passed, I was eventually told it was too late for rebooking as I needed to do this at least three hours before the flight. Emirates staff also said the would unboard me but I believe I was recorded as a no show. Our first flight from Sydney to Dubai was more cramped than other airlines which was surprising considering their reputation.