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Pros: "Crew was excellent, and the food was both ample and appetizing."
Cons: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."

Pros: "Crew great"
Cons: "Impossible to work on laptop with front seat in recline"

Pros: "The flight crew were friendly and helpful. We were on a newer plane so there was a lot of legroom."
Cons: "No in flight entertainment made for a long flight."

Pros: "Terrible to travel with toddlers as there is no space and food is very limited."

Cons: "My bag lost it's tag either in Minneapolis or on the way to Chicago and was re-tagged. It then took 5 days for the bag to arrive at my final destination. Swiss airlines didn't answer any phone calls, didn't respond to email messages sent through the Swiss air website. Had to get an outside agency involved to recover luggage."

Cons: "I like Swiss airline"

Cons: "The airline did not have our reservation when we checked in. They had to go through quite a bit of discussion and decision-making before being able to issue the boarding passes. This was anxiety-provoking as we almost missed the flight. Ticket vendor needs to address this problem to maintain our future business."

Pros: "Can't say anything in particular."
Cons: "Upon check-in at the airport, found Swiss Air switched our seats that were confirmed. They gave us excuses that were different each time we spoke with someone, and they didn't care to put the effort out to do anything about it. There customer service was less than satisfactory."

Pros: "Very quiet flight, clean airplane, pillows and blankets provided. So much better than my last Swiss flight to TLV"
Cons: "This time all good, last time (6/17) horrible food and no pillows at all."

Pros: "Nothing. I was sold a ticket for 709 dollars and wasn’t told I couldn’t get on until showing up to the gate. Therefore I had to spend 1000 more dollars to book another ticket because budget air wouldn’t change or refund the flight."
Cons: "Not selling a ticket with a layover where someone with a US passport cannot travel through at the moment. Be more forthcoming."

Pros: "10/10 would recommend.."

Cons: "Food and entertainment cud be better"

Pros: "Crew was very nice and responsive."
Cons: "The flight was so hot. No personal air controls. Economy was horribly small."

Pros: "friendly and helpful crew"
Cons: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"

Pros: "Seats were comfortable and the crew was great"

Pros: "Crews was very good and helpful."
Cons: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."

Pros: "Friendliness"
Cons: "The boarding by groups could improve the process"

Cons: "The connection time was too long"

Cons: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."

Pros: "On time, nice crew"

Cons: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."

Pros: "The Boeing 777-300ER is ether new and clean."
Cons: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."

Pros: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Cons: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."

Pros: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."

Cons: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"

Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"

Cons: "The airline changed a seat reservation after I paid for it. The Swiss support staff told me on the phone they would call me back. They never called back. I called again and was told the seats are changed and I can’t do anything anymore. The return flight seats also disappeared from the reservation. I had also paid for it. The support staff when I called again put back the seats for my return flight. I tried to check in online. Not working. Tried at least 50 times. Not working. Called the support staff. They told me to call the check in support center. I called the check in support center at least 50 times where mi was told the staff are busy and could not answer the call. I called at 6:00am next day where I was told by the check in support staff that my ticket had an issue which they did not know exactly what was the issue but prevented me to do a check in. I drove more than 2 hours to the airport where finally I could check in but I was told that my return flight seats had disappeared again. They managed to put them back again. I hope this time it’s finally ok. The support staff on the phone told me I could get reimbursed for the seat reservation I had paid for for the on going flight. The Swiss staff at the airport told me there would be no refund. Swiss is terrible"

Pros: "The Crew is amazing and the plane is comfortable."
Cons: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."

Pros: "Excellent, super-friendly crew, excellent meal"

Pros: "Chocolate"
Cons: "Staff not very friendly. Very small seat. Worn out plane."

Pros: "Nothing"
Cons: "Staff at the airport were great. Once you get on the plane, where the Swiss are, it was awful. I can't believe that an airline from Switzerland knows less about the customer service than Serbs."

Pros: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"

Pros: "When checking in, I was upgraded to business without knowing it until I looked at my boarding passes. This was a good surprise of course."

Cons: "Seats too small."

Cons: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"

Pros: "See above. Zurich is a very easy airport and even though our layover was short we never felt rushed or stressed."

Pros: "On time"
Cons: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."

Cons: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Pros: "nice staff."
Cons: "lack of space. being in middle row."

Pros: "Staff was very courteous; they fed us well"

Cons: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"

Pros: "Best airline I have ever flown"
Cons: "N/A"

Pros: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."

Pros: "Crew"
Cons: "Cramped seats"

Pros: "Entertainment options were pretty good."
Cons: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."

Pros: "Its on time"
Cons: "They trick u, from one way the take ur carry on when u come back they say u have to pay for it. The person that were giving me boarding pass she was very mean she asked a guy the guy was tottaly stupid he was acting like he is the owner of swiss airline"

Pros: "Crew handled it well"

Pros: "The courteous and helpful crew. The food and snacks."
Cons: "The cramped seats and the poor leg room."

Pros: "Was all great as with other legs...will fly again"
Cons: "Seats seemed smaller but do need more entertainment options."

Pros: "Incredible service and comfort"

Pros: "Great crew and plane"
Cons: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Pros: "The service was impeccable"
Cons: "It was a bit warm"

Pros: "Non of the usual manic stumbling from one inefficient process to the next a la Ryanair, Easyjet or Jet2"
Cons: "Nothing"

Cons: "food could have been better especially "breakfast"."

Pros: "departure & arrival on time"
Cons: "The seats are very very uncomfortable I cannot imagine flying more than 2 hours on that plane."

Pros: "Everything was smooth"

Pros: "If you want to improve you need more staff to service massive numbers of travellers."
Cons: "Most of it okay except add more toilets or arrange a proper way to deal with large numbers of travellers"

Pros: "I liked how smooth the boarding was handled. The flight attendants where polite and helpful. A very comfortable flight."
Cons: "No complaints"

Pros: "The movie selection"
Cons: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."

Pros: "The Staff and the available entertainment at the seat."

Pros: "Flight attendants spoke multiple languages."
Cons: "Seats were a little uncomfortable."

Pros: "Friendly crew, smooth flight, always offering water."
Cons: "I was hungry in this flight. I felt the choice of food was small and have never been on a 10 hr+ flight and felt hungry. I'm glad I brought my own snacks with me."

Pros: "Everything was great and deserves excellent in all categories."

Pros: "the crew and entertainment were excellent"
Cons: "the comfort of the seats is terrible. the boarding process was: 1st class, then everyone else. no zone or seat range loading..."

Pros: "Service is good, you actually get food and drinks, thanks for that."
Cons: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Pros: "The flight was on time. Helpful, friendly crew. Will use Condor services again."

Pros: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Cons: "Everything was ok. Nothing I did not like on that flight"

Pros: "It was ok"
Cons: "Nothing"

Cons: "Charges for suitcase 40 euros this rediculas"

Pros: "Great service!"
Cons: "Nothing"

Pros: "The plane is very nice. One of the best plane configurations. Crew is excellent."
Cons: "Seats can be more comfortable"

Cons: "It was a great flight"

Pros: "Overall excellent experience."
Cons: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."

Pros: "Lufthansa crew is the best"

Pros: "The convenience of an early arrival time in Frankfurt to catch another connecting flight to my final destination"
Cons: "Lufthansa was GROSSLY late to depart,for no apparent reason, causing me to miss my connection! Lufthansa then arranged for the cheapest and LATEST flight available as an alternate connection causing me to miss a very important family event.. Very disappointed.."

Cons: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."

Pros: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Cons: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Pros: "The check in process was fast"
Cons: "All the flight were bumping and landing felt very dangerous"

Pros: "Both of our connecting flights were delayed thereby causing us to miss our final flight to LA. Now we are back in Munich where we started, waiting for a flight tomorrow."
Cons: "That we were told on the flight from Düsseldorf to Frankfort we would make our connecting and after running from Terminal A to Z, and seeing the plane on the Tarmac, we were told we were too late. And then the service associate at the Frankfort Lufthansa was incredibly rude, unhelpful and inaccurate."

Cons: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."

Pros: "Staff are very friendly & well mannered. I like it since it's my first to fly with Lufthansa which compare to Swiss Air"

Pros: "Attention on the counter and at the boarding gate were excellent"
Cons: "The in flight entertainment system was broken, they changed me seats however that one wouldn't lean, after that went back to the original seat. In the second flight a baby was crying and they did nothing to remediate the situation for those that were around him. In the end I had a very bad flight"

Pros: "The on-board crew could not have been better......their professionalism, service, attentiveness was the best that I have experience in Economy class travel. The plane was clean, the toilets were nice throughout the flight. The seats were comfortable and noticeably wider than some other carriers offer. The food was MUCH better on Lufthansa flights that originate in Europe than flights that originate in the US. I will definitely fly again."
Cons: "Boarding was chaos, I have never, even in India, experienced less organization of a boarding process. Actually, there were no lines, just a crowd of passengers pushing and shoving towards two gates. This was made worse by the occasional golf cart trying to move thru this throng of passengers. Most dangerous was that the flow of passengers down the escalators was not regulated, when I reached the bottom of the escalator there was no place to go, I was pushed awkwardly to the side by passengers piling up behind me. I am 67 years old, and found this very unsafe to my self and others. I hope that no injuries occurred."

Pros: "Entertainment selection was good"
Cons: "Seating comfort was *horrible*! Looks like they've made the seats more cramped, especially when the seats recline"

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "The crew was outstanding, friendly and helpful. The entertainment options were great with lots of current movie and tv listings. the food was pretty good. We received two meals and frequent beverage service. The seats were pretty comfortable, though when the seat in front of you reclined the space was greatly reduced."
Cons: "We had to pay to get seat assignments. it wasn't cheap and then they changed the seats we'd chosen to seats at the very back of the plane. The boarding process is chaotic, at least compared to American practices."

Cons: "They lost my luggage and have refused to help me locate them."

Cons: "Entertainment - when compared with other airlines, very few movies available."

Pros: "Upgrade to business class. Staff was accommodating"
Cons: "Seats were situated next to the bathroom"

Pros: "the staff and boarding service was good"
Cons: "The food was hard to eat and poor quality and flavorless"

Pros: "Happy, helpful flight attendants. Lots of good movies to chose from! Also, hot yummy meals and complimentary after dinner drinks!"

Pros: "On time"

Cons: "that Lufthansa now doesn't leave food for, or wake up asleep passengers. they just pass you. My move touch up monitor doesn't work, but since plane wasn't full. I moved to next seat"

Pros: "Food was actually daily good"
Cons: "Flight was rerouted to drop off sick passengers. 10 hours after being served lunch and after the sick passengers had disembarked, there was little update on the flight status and no update on passengers getting dinner. The crew did not hand out water or snacks in the duration but instead ate and drank themselves in the crew area. If you wanted to eat or drink you had to interrupt them, and specifically ask to have a glass of water. If as a flight attendant you are hungry or thirsty after not having anything for so long, it's a good assumption the other 250+ passengers are also. Very inconsiderate."

Pros: "The flight itself encountered little or no turbulence and was on time"
Cons: "Couldn't understand announcements in English . Crew did not seem very interested in passengers. We were promised seats with extra leg room - and paid for them but didn't get them."

Cons: "This was an old aircraft and had a 4 hour delay at Newark due to mechanical problems, causing a return to the gate, deplaning, and then getting back on board. I fly Lufthansa to AVOID this kind of mess. No one spoke the different languages of the passengers (specifically Italian) even though there were some thru-passengers from Munich to Bari. Poor communications during the process. Sometimes just COMMUNICATING WELL seems to make the problem smaller. Not well handled."

Pros: "We booked Lufthansa that was substituated with Airbaltic."
Cons: "The airplain"

Pros: "Great service, well maintained interior."
Cons: "The most important aspect of the overnight flight is the ability to sleep. The new business layout brings passengers too close to each other. It even has a middle seat with the passenger in the right end having their feet poi into towards the middle one."

Pros: "No much."
Cons: "IT'S AN OLD PLANE THAT IS BADLY NEED OF REPLACEMENT. We sat at the gate for almost 3 hours for some radio/electronic problem??.that most consisted of them rebooting the whole elctronics. Something like Microsoft's Vista problems. Food was bad, and aged crew who didn't really care. BAD."