Flights to Lisbon (LIS)

Cons: This was just a short commuter flight from Lyon to Amsterdam for connection.

Pros: Nothing

Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Pros: The space at my feet with the chair in front was a bit akward.

Cons: Not being seated next to small kids. Perhaps they should have a separate section? ;-)

Pros: Food and entertainment were good

Cons: Flight was terribly cold. Better AC management required

Cons: I asked and confirmed twice on two separate phone calls that we would need a wheel chair assistance and they assured that it s notified on her ticket .. and still nothing was there for her .. she went by herself in London to the information desk asking for the wheel chair and in Lax no one even met

Pros: They made up some time following a long delay

Cons: We were very delayed and no real explanation at first. Also the wrong boarding information was given initially which wasn’t helpful

Pros: Great crew and service

Cons: It would be convenient to have phone chargers

Pros: Cabin facilities

Cons: They didn’t bring one of my bags

Pros: Like the overall KLM experience

Cons: Food could have had better quality and the stewardess served it all at once versus in the various courses.

Pros: Crew was very engaging and service was good.

Cons: My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage.

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Cons: They left my bag off the plane. Ridiculous.

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Cons: KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again.

Pros: Was the crew amazing and nice

Pros: Everything is perfect

Pros: Excellent service. Very comfortable business class seat. Arrived early

Cons: Boarding & disembarking was via bus & stairs.

Cons: Delays twice which cost me lots of stress and taxi $

Pros: Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome.

Cons: Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me.

Pros: Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight.

Cons: Doesn't

Pros: My seat

Cons: My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor

Pros: Crew was fantastic.

Cons: This was the most narrow airplane seat I’ve ever experienced. So uncomfortable.

Pros: The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars...

Cons: So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!

Pros: Nice aircraft

Cons: Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: Nothing

Cons: They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this.

Pros: The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated.

Pros: Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us.

Cons: There was no wifi on flight

Cons: Entertainment

Cons: Dozens of high school students screaming and climbing onto seats, crew did not intervene.

Cons: Boarding was very slow.

Pros: Crew was friendly

Cons: Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs

Pros: Seat comfortable

Cons: Flight was delayed and overhead bin space was very small