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Great if not for the boarding by bus at Heathrow terminal 3. Medieval disappointing time-consuming and very hard on handicapped flyers. It was awful

Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.

Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.

Food was very ordinary for premium economy, very small portions.

Our previous flight was delayed but they waited for us to board.

Flight was delayed, short time connection to next flight but we make it, service was good, worth to fly just to try thair on board blueberry juce. Eccelent communication with airline.

This has been the worst experiencia I have had traveling overall. More than 3 delays, no one answering questions, no one at the AA counter. No one at customer service and after having to change transportation to airport and spend the night at a hotel paid by me, we were delayed inside of aircraft for more than 2 hours!!! Bad experience!!!

Extremely low quality food. Ordered muslim meals but got vegetarian meals instead. Muslims are not vegetarian, they love meat as much as any other non-vegetarian person, so make a decent effort to get halal meals. Regardless, the vegan sandwich was absolutely tasteless. I am pretty sure the company making that sandwich does not even do a taste test itself

Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate

My flight was on American Airlines, AA, through Finnair.. What I didn't like was that I couldn't get seat assigment until 48 hours in advance. I also was not given my AA Confirmation number. I called Finnair. They were very very helpful!