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The food was delicious. There has been a major improvement here in the last few years. Excellent, friendly service. An enjoyable experience.

Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.

Food was very ordinary for premium economy, very small portions.

Our previous flight was delayed but they waited for us to board.

My American Airlines flight was deleted and you guys never let me know

The entertainment system did not work. And we waited 45 minutes in our seats after we landed before we got to the gate

Arriving at Heathrow was a complete disaster because air bridge broke down and it took ages to find spare stairs! Something that I'd kick Heathrow in the shins for, not Finnair - who were great.

The wine was low quality Finnair label stuff in small bottles and only one small bottle each. Embarassinng. A competing airline served me two generous glasses of a nice South African Shiraz from regular wine bottles, a Beck's beer, and a generous Dewar's White Label on the rocks. Cabin service was good and polite, plane interior was beautiful, but cramped.

Check in was awful. Missed our flight because we waited to check our bags for over an hour. Only one or two agents available. Plan on 3+ hours if you fly out of Madrid. Won't use this airline again.

Flight was missed and now we have to catch one the next day