Daily cleaning, installation of cabin HEPA filters on flights from Bali to Melbourne
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Scores according to KAYAK customer reviews
Pros: "Crew was great - boarding was efficient and on time"
Cons: "Seats are not comfortable/ergonomic, all movies, tv, games and everything is for purchase - it would be nice to have some free options. Also - no complimentary beverage/snack service."
Pros: "crew was helpfull"
Cons: "me and my partner should have been seated together"
Cons: "Business class seats are too close together to accommodate recline. Results in a rude shock when the person in front of you reclines their seat."
Pros: "Nice crew inside the plane"
Cons: "It is outrageous the price for overweight cabin that was not even 10kg. Not food or entertainment included in ticket price. Even if it's a short flight, at least water to keep passengers hydrated should provide. Really uncomfortable with this situation."
Cons: "being on time"
Cons: "Small walkway and seats."
Pros: "Seats were comfortable and great collection of entertainment even tho had pay"
Cons: "Checking process in Denpasar was really bad. Had to wait almost 45 min at the counter even tho I had all the visa documents. Lack of knowledge of the ground staff of Jetstar. They need to get trained well."
Pros: "it was fast and effective"
Pros: "Good service from the staff"
Cons: "Boarding was delayed by an hour"
Cons: "Easy to book and check in"
Cons: "Yet another holding pattern over Melbourne which seems to always happen with jet star"
Pros: "It’s okay"
Pros: "Nothing, would not fly with jetstar again"
Pros: "I really liked the hostel. The location is good."
Cons: "The rooms didn't have doors and didn't have lockers. One bathroom for 12 beds. The shower didn't work."
Cons: "Staff rude..was very cold and we also dindt get any glass of water never use this company anymore"
Pros: "The food was decent, plane was delayed and we flew business. It would’ve been good if they brought over some more drinks during the delay. Maybe they should’ve started preparing the supper meals on the ground too so they were ready to go when we finally took off just because it was a red eye flight of just 5 hours and it would have made much more sense to allow us more sleep time."
Cons: "The seats in business are totally weird. There is a metal foot rest that’s quite common in premium economy but the stretch seemed very short. I’m a short guy and I found my feet hanging over this bar which was uncomfortable. Also the pitch of the seat and short seat made both my partner and I slide down the seat. Perhaps the seats Jet star selects for its business could have calf rests that are located higher up so our legs are elevated more like in a chaise lounge or hammock for don’t slide down. The absolute worst thing about Jetstar flights are the passengers. The lowest common denominator Australians book budget airlines (especially Jetstar) and they rush the gate, over pack their 7kg of carryon, they are rough and loud and have little control of their children. They don’t know the difference beteeen inside and outside voices and speaking to someone face to face instead of shouting from a distance. Perhaps Jetstar should have a flying etiquette email and in seat card to remind people of how to behave. One braided head wench was berating the poor guy checking tickets at the gate who asked her to finish her water as a condition of EVERY AIRLINE and AIRPORT. He didn’t deserve her uneducated rudeness."
Pros: "Service on the plane and in the terminal was good"
Cons: "Walking on the runway to the plane was uncomfortable with wind rai and noise"
Cons: "And no announcements re the delay until the very last minute."
Pros: "The help I was given whilst checking in."
Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Cons: "1 hour later we took off. Departure gates were changed from 9 the whole way down to 1 after we all walked there! The carousel didn’t give us our luggage until 45 mins of standing there waiting after an overnight flight!! Aircraft was way too cold. And had to ask for 1 cup of water, not even offered to us."
Pros: "Relaxed and no frills service."
Cons: "Budget seats with no decent pockets, hooks or cushioning"
Pros: "Got in slightly ahead of schedule."
Cons: "No lounge access, no complimentary snacks and drinks, miserable cabin crew, seating very very cramped in 3 3 3 config so not suitable for couples wanting a row to selves. Mosquito's flying round the plane. The pilot told us to "Rest in peace" at the beginning of the flight. Looking around at the passengers faces a better choice of words could have been used. Noise levels were terrible, couldn't hear the safety instructions because of the sound traveling around the aircraft.Luggage took a very long time to come off the plane."
Cons: "Not confortable seats"
Pros: "finally landing in Melbourne"
Cons: "cancelled flight 20 mins before transfer pick up. useless chat assistant and a virtual assistant hat could not assist. extra expenses for a later checkout, another transfer, food & rntertainment, paid day care and requesting more leave from work. Hotel we were offered only had one room available which had one bed for 4 people."
Cons: "Eat and sleep"
Pros: "Air conditioning, good size overhead vaggage storage"
Cons: "No leg room... so uncomfortable trip...most of us aussies have long legs..i think planes are designed for Asians who are shorter limbed. Will not travel again on jetstar overseas"
Pros: "Plane delayed 1.5 hours late"
Cons: "They lost my brand new surfboard. Very upset."
Pros: "We arrived safe. They didn't charge me to use the overhead bin."
Cons: "The airplane was dirty. Our seats did not recline. The check in and boarding process had lots of lines that could have been avoided"
Pros: "Nothing, because I didn't have had any food."
Cons: "Nothing, Because I didn't have had any food."
Pros: "it was on time..."
Cons: "charging for entertainment...no blankets for an overnight 6hour long flight... customer service is just the worse I've seen on an airline. Don't get me started on the baggage allowance surcharges... Still found one very friendly staff at the Sydney Airport though, there is still hope. Get on it Jetstar, get on it."
Pros: "Terrible seat"
Pros: "boarding and crew were great"
Cons: "if I put on one more kilo I would not fit in a seat, I am 90kg"
Cons: "Was charged over $400 because I didn't know I had to add how many bags and how much weight when booking ahead of time, and had two large bags. Never use!!!"
Cons: "I obviously purchased my tickets too fast. I missed the hidden check-in option online which is a UX recommendation I have for Jetstar, to make this more visible (particularly on international flight selection). This was my fault, but being charged $160 at the airport to check a 9kg bag in made me feel I was being ripped off and left a sour taste in my mouth towards the Jetstar brand. I'll never fly with them again. Even movies and water needed to be purchased on the flight."
Pros: "Flight was delayed and board said new time was 40 mins later when plane arrives. Gate then changed very close to boarding time."
Cons: "5th time out of 7 times I've used Jetstar that the flight has been cancelled. At least this time I was fast enough to rebook for the next day. And then what happens? They delay that flight by 12hrs. These jokers should not be allowed to take money for a service they can rarely provide."
Cons: "On the outward trip in business class, I was sitting across the aisle from a man who was so sick with the flu that he should not have been flying. I was going on a diving holiday. Yes, I caught it, predictably."
Cons: "There is no service at all! The crew is mediocre!"
Pros: "Inexpensive, relatively speaking."
Cons: "Didnt like that you couldnt use cash on the flight for purchasing things, water, coffee & tea should be complimentary on board and I wasnt notified anywhere about the inhouse entertainment that I could have had sorted prior to my flights."
Pros: "Pilot did a great job ensuring the flight arrived on time despite the initial delay not within their control. Food was good."
Cons: "Passengers reclined seats well before seat belt sign was off and plane had barely taken off! I think clear instructions need to be communicated to prevent such behaviour. Seats were reclined throughout meal service, this is not the case on other airlines. Bag handlers took forever to commence delivering bags to conveyor. I was highly concerned I would miss my connecting flight."
Pros: "GOOD CABIN CREW."
Cons: ""Business Class" ? with SEVEN seats across? are you kidding? It was so cramped. bad legroom. very claustrophobic. GARUDA flys the same route with FOUR across at a similar price. unless you are a toddler,or a munchkin... avoid it/"
Cons: "Poor service from inflight crew after meals"
Cons: "departing late (again)"
Pros: "Llegue a destino"
Cons: "Si no pagas no hay ni agua"
Airlines flying from Bali to Melbourne have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Bali to Melbourne
Masks required on board, masks provided on flights from Bali to Melbourne
Social distancing seating
Middle seats unavailable to book on flights from Bali to Melbourne
Testing for antibodies, testing for symptoms for flights from Bali to Melbourne
Waiving of change fees. Search flexible flights from Bali to Melbourne