Find Deals on International Flights to Melbourne Avalon

Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat.

Eat and sleep

And no announcements re the delay until the very last minute.

Attention to details

Lack of snacks

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

Eat and sleep

Attention to details

Lack of snacks

Nothing

Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

And no announcements re the delay until the very last minute.

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

It was good flight

And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat.

And no announcements re the delay until the very last minute.

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

Attention to details

Lack of snacks

the actual flight was fine

When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?

Check in was easy once we prepaid for our luggage ahead of time.

Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist.

Delayed as usual - luggage check again

Efficient, convenient and quick

Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!

And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat.

The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee.

Need to repeat several times if you change a gate number for our flight.

It was good flight

Nothing

Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

Nothing

Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat.

And no announcements re the delay until the very last minute.

The fact that we tried to check our bags 10 minutes too early but the bag check desk used the ten minutes to train new staff and allowed us to shave $25 off a potential bag weight fee.

Need to repeat several times if you change a gate number for our flight.

Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat.

Attention to details

Lack of snacks

Rude ground staff.

Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need.

Delayed as usual - luggage check again

Courteous staff from checking in to departure. Flight was short but on time and smooth. Perfect!

Not enough to room in seats for a flight this long

crew are so helpful

hard seat...no cushion...air temp very cold and no free blanket.

Took X Air Asia from JAI DPS on flatbed. Excellent!

The only problem was the attitude of the air crew when I asked them to help me put my luggage up. I am short - 150cm, no way I can put my carry on without help. It was not heavy, but their face showing dislike. Can’t they see that I am vertically challenged.

nothing

My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Unconfort and meals for sale too :(

the actual flight was fine

When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?

Nothing

Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

Eat and sleep

the actual flight was fine

When I looked up the flight option through your site I selected one checked bag per person and it showed the price and I decided to purchase. Then when I tried to check in at Jetstar online it showed I had no checked bags WHY?! then I complained about it in an online chat and the chat agent would not agree and said I had to pay for checked bags if I had any and said he/she could do that and asked how much the bags weighed. Since I did not know and could not answer how much the weighed I decided to check them online myself since it gave me options for weight/price I knew our bags would be under - the chat ended and I proceeded to try to pay for one bag each online. However, after more than a half dozen attempts which were all rejected I had to close the online check in and leave as we were running short on time to get things done and get to the airport. At the airport I told all this to the agent at bag check and she would do noting but charged me about $240 for the two bags - grossly more than the $28 for one and $38 for the other that I was trying to pay online & roughly as much as the cost of the flights! Will you please let me know what can be done to get my money back as this is just not right?

And different from other international carriers ( 20 kg instead of 23 kg). I had to pay 105 AUS for a carry-on from Sydney to Melbourne. It would have been less expensive for the carry-on to buy a seat.

Avalon is quiet, decent facilities

Should give water on the flight. Didn’t buy food didn’t use entertainment

Attention to details

Lack of snacks

And no announcements re the delay until the very last minute.

Didn't realize when I booked I'd be charged $60 for a lightweight duffel, one way. Will not repeat.

Nothing

Flight change fee within 24h of booking would have been $120 for a $49 flight. Carry-on was 9kg instead of 7kg - $60 extra fee. Never again.

Eat and sleep

With an aisle seat, bumped several times by crew everyone they walked up and down the aircraft

Eat and sleep

It was good flight

Avalon is quiet, decent facilities

Should give water on the flight. Didn’t buy food didn’t use entertainment

They got me were I was going, just as it says on the tin.

Don't know what hours they work, but the crew were clearly fatigued and couldn't be bothered. They were still polite but really just could not be a***d! Flight delayed by 20 mins and no explanation until airborne.

Check in was easy once we prepaid for our luggage ahead of time.

Did not even get a glass of water on plane. People get dehydrated flying, Jetstar should always offer water. The flight attendant was very picky, I could not leave my thin fleece tied around my waist.

Efficient, convenient and quick

Chic muffin

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