Checked Baggage line up was long but moved quickly, rest of the process, boarding, crew was excellent
Late boarding, late departure due to weather and slow boarding, packed 5+hour flight, only 2 toilets for main cabin, tight leg room, no free food except tea, coffee, and water, arrived 75 minutes late.
Boarding was smooth after a 25 min delay. Notification of delay could be more efficient and change in boarding gate was not notified on the flights board or app.
Excellent. Shelley was very attentive and caring regarding my sister who required pre approved oxygen during the flight. Shelley checked up on her regularly throughout the flight and made her feel more relaxed and comfortable.
I did not use the in flight entertainment, but the selection appeared to be decent. Take off was delayed, but otherwise the process was uneventful.
Virgin Australia passed this flight onto Alliance, so my rating and comments are based on my experience with crew, aircraft and available options. Alliance only offers drinks which consisted of tea, coffee and water, free of charge. There was no on board entertainment. The aircraft seating although narrow accommodated my 6 foot 2 body with little discomfort.
When the flight is full out would be good to allow the use of the front toilet as well as the rear. Otherwise it was an uneventful flight.
Flight departed in time and arrived on time, no issues at all.
This time is good . Don’t cancel flight with out early notice .
It was pretty good. Everyone friendly. Like all airlines, the draconian limitations on baggage and weight and not giving even a free soda kind of drags down the experience a bit.
did not get a notification about seat selection ahead of time. We didn't end up sitting together.
I was denied boarding at the Brisbane airport and it seems like I won’t get any refunds from the airline
It was okay. Boarding the staff made you feel rushed like we were late or something
Crew: Everybody was polite. People just need to get efficient and less reworking things. Entertainment: Could have move movies and games. The “music” section is a joke, only ONE available. Food: The food provided on the flights boarding in china needs a serious reworking. Too much oil, bad for your stomach, tastes too artificial and the eggs were a giant mass of green dough.
No wheelchair service at all ( I did request that service and also purchased the priority assistant bundle) , what a waste of money
Never got the wheelchair service when my parents arrived at LA . My mom was 74 , also my dad was 84 years old, both don’t speak English. I double checked with the front desk at Phoenix airport, making sure that they will be taking care of.
Food was terrible. Fish was equal to a sausage and scrumbled eggs were terribly green with a quite weird fllavour. Everybody with me hated all options. The best food was the bread with butter.
We bought an upgrade to Business Class at the airport but did not realise that it was not the regular Business Class. The 787 Dreamliner was very dated with the seats not as comfortable as other airlines and some things were almost coming off. We were then told that because it was an upgrade at the airport, we get to sit in the BC cabin but will be served economy class food. So when everyone else got served in china ware, we were given the tray you got in economy class. The wifi does not work. It only connects to watch movies (which is the same as what you find in the ICE) but the internet does not work. The cabin crew while were friendly, were not responsive. Overall, I will never fly China Southern again.
Wuhan - Dubai. Old plane: 1. Only USB charger. No power outlet to plug in.. 2. Super narrow seat layout 3. Toilet cover consistently fell down and hit my back when sitting on it.. :( 4. Entertainment system touch screen not sensitive, and need to press hard or use finger tips to hit. Crew were very nice and accommodating though.
The food was perfect. The boarding process is a bit long. Given the late boarding time, I felt very tired by the time I was seated.
Mediocre movies Too cold Didn’t have extra blankets Check in was too long (60-70 min coming 3 hours early) Breakfast was terrible Great WiFi however And smooth ride Dinner was decent
They rescheduled my flight two times with any reason that effects my schedule alot it was the worse trip ever
The crew were fabulous. We travelled Doha to Miami and the crew in board we exceptional too.
checkin and boarding were good. Lounge was pathetic. All empty seats were having reserved tag, was very warm inside the lounge so basically we didnt utilise. The flight was A320, we blocked row 1 in economy assuming leg space will be sufficient. But it was OK, nothing great compared tot he first row of Air Arabia which we took for our trip. The food was horrible, i had the beed fwith mash potatoes. No salt, no spices nothing.
The flight from HYD to DOH was delayed by 3 hours and we missed the connection from DOH to MIA. We had to wait 24H more to get the MIA flight. It was a total disaster. If the flight crew had waited 1 more hour to accommodate their 3 hour delayed flight, we would not have lost a whole day !
Very poor No information given to why we turned around.. No one at airport to help
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
The check-in and crew staff were wonderful. The food was reasonable. The online side Qatar was very poor. Seats were very tight and not very comfortable for a 14 hour flight!
I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.
The plane from Dublin to Doha was quite comfortable. I was in economy and the seats and rows were very tight. The man in front of me reclined his seat and it made my screen incredibly close to my face and I wasn’t able to take my tray down and my knees were pressed against the seat. I had to ask three times for him to pull his seat up but in his defence he hadn’t even reclined it far, the rows were just too close. I had a pain in my side by the end of the flight from the chairs which were quite worn and not very padded or supportive. It was a significantly inferior plane to the plane from Doha to Sydney and vice versa.
