I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.
I was supposed to be on business class at first class from Denver back to Miami due to weather changes. I missed my connection and it’s put on a flight to Fort Lauderdale. Instead of honoring my business class/1st class ticket, they put me in coach, but there were two first class seats open. I think it’s absolutely disgusting that I paid for first class $1300 ticket and they put me in economy and they had to open seats available and I have still not been refunded the difference. I ended up having to eat a snack box instead of the meal I was supposed to get and did not get home till 2 AM so I think that’s a little pathetic that I had to live off crackers for dinner And my poor dog ate some cheese and salami. Oh yes, apparently when they switched me to the new flight they forgot to mention I had a service dog
I was charged for my daughters bag when I am supposed to receive two free checked bags with my United Explorer card.
The crew was fantastic. They were there whenever we needed. The wifi didn’t work which was brutal on an 11 hour flight. The onboard entertainment was boring. Nothing of interest
Very nice and clean plane. Transit time between flights was tight though
Our flights got changed from United to Air Canada and our purchased seats did not get transferred so we had to pay for seats twice. I brought it up with Air Canada and they stated I had to go back and chase it with United. The united seats were $21 Canadian each and Air Canada were $56 each so we have paid $77 for each seat. Very unhappy
I didn’t get on plane. Passport being processed by consulate with visa application. Tried to cancel through underpricer after purchasing cacelling for any reason. No dice, they are thieves.
Mostly the experience was good except for the flight changes made by UA which meant longer layover in DC
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Very good except paying twice for seat selection. Once when I booked and again when I checked in.
Staff was friendly helpful also good timing I rate it a 10 out of 10
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
They announced before boarding that the flight was full and there would be limited space in the overhead bins and you could check in for free. We did and after we boarded the plane found it was not full and there was plenty of space in the overhead bins. I’m not sure why they made this announcement.
Good service was quite limited but that is due to short flight.
Very nice Crew! Not much entertainment, but it was only a short flight, so it is okay for this flight.
Legitimately everything about this flight was awful, was also so delayed I never want to use air Canada again
Smooth on time flight with standard AC service. As usual food options awful. Wish airlines could offer better quality food services
Dealing with Air Canada was totally miserable and as a result of their website incompetence, lack of customer support, and total non-responsiveness we could not use this flight. We have made a formal complaint to Air Canada and are waiting to hear back, but if prior experience (more than one hour waits on the telephone with no response) is any guide, we wonder if we will ever hear back at all.
