uneventful, good economy section, friendly staffs, good food, safe flight.
Comfort. Not good very little space after the person in front of you lay back.
Very good seat, very comfortable, good food, and good service.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
Crew very lovely. Arrived an hour late due to bad weather. We were given new tickets to an other flight but it could have been organised better, so we did not have to run through the whole airport to.
The staff were all particularly great. The plane was clean and fresh. The bassinet worked great. It was all very nice.
i dont know WHY they call it business class. the seats are NOT significantly wider than economy seats, they just do not let the middle seats be beepked to give the illusion of more space between passengers. the seats do NOT recline any more than economy seats either. the only real difference is the full meal served to business (vs none for economy). I would rather have a wider, lie flat ACTUAL business class seat with no food for a 3 hr flight. this was pretty disappointing to say the least.
Our connecting flight was cancelled and it took us 15 hours to reach our destination.
Extremely low quality food. Ordered muslim meals but got vegetarian meals instead. Muslims are not vegetarian, they love meat as much as any other non-vegetarian person, so make a decent effort to get halal meals. Regardless, the vegan sandwich was absolutely tasteless. I am pretty sure the company making that sandwich does not even do a taste test itself
The staff were helpful and polite, seat was comfortable, plan was clean.
Worst airline in the world. They downgraded me from business class to economy with no compensation.
Besides having a LONG layover in Philadelphia to begin with, our flight was delayed and left late. We spent 7 hours in the Philadelphia airport after being in the air 7 hours from Portugal to Philly. It turned into a 24 hour day of travel which was exhausting. I know you can't help weather but our layover was difficult as my husband is handicapped. The staff was EXTREMELY helpful with his wheelchair tho!!
Plane is old. Toilet did not work. Once in Singapore the continuation to London was cancelled.
When checking our bags we were told our bags would go through our final destination. This did not happen. When boarding, after group 3 it was a free for all, everyone boards. When served lunch, I asked for anything without dairy, I was given popcorn and gummy snacks. She said she would come back with more options, she never did. Also, when traveling through London, they don’t tell you your gate number until 1 hour before flight leaves, causing everyone to run to their gate.
The flight was booked on British Airways but operated by American Airlines. When I went to check in at the BA counter I was told I needed to check in at the American counter. That wasn't a problem but it would have been nice to know and save a bit of time on the very long American check-in lines.
After British Airways flying with Qatar was a breath of fresh air. All the little things that make a long haul flight awesome. Efficient, friendly, genuine. Amazing.
They cancelled our ticket, gave us no warning, they reissued it 4 days prior to trip and it was cancelled again when we got to the airport- very stressful, the flight was overbooked so they drove us across Milan to malpensa
In the "old" configuration Club class, in an aisle seat you are literally sleeping in the aisle with no privacy at all. In addition, there is hardly any storage space, and it is hard to make sense of the seat controls.
Everything was excellent, although flight delayed however can’t control that, but what I don’t understand is why the smallest portion of food ie: bit of rice & bit of chicken (no exaggeration) no salad, no veges, nothing else, but cake & icecream later…this is just not a great reflection on the quality of airlines. People spend $1,500 on a flight surely airlines can spend an extra $1 on their passengers meals…even bread & butter can do the trick. ESP on a 8 hour flight! Cutting costs is one thing, but this is just not ok.
Because we missed our connection to Philadelphia on the BA flight from Milan to London, the exit row seats that I paid for were not available on the flight we had to take to Chicago instead of Philadelphia. I literally do not fit in a regular seat. I booked early, picked and paid for the seats I needed only to not be able to get the keg room that I needed. My trip home took 24 hours. It was a nightmare. We had to get our bags in Chicago, recheck them after customs, walk mikes through airports after traveling for hours longer than we should. I will attempt to not fly with BA in the future if I can avoid it.
